To capture 'complaint reasons' for specific complaint cases, you can use a structured form or database where each complaint case is logged with fields for the reason, details, and any other relevant information. This allows for easy tracking and analysis of complaint trends.

We use a regulatory required drop down list (pick list) to capture this

We typically classify these as "allegations", so a person may complain of workplace harassment (for example): we will log allegation number 1, categorized as "workplace harassment" plus additional details as needed. Later, we can report on how many allegations we received in a given period of time, as well as what type of allegations, what percentage was substantiated, unfounded, etc. i-Sight will allow you to tailor this to fit your nomenclature or preferred definitions, in other words it will follow your case process.

First we select the case type to display the correct report. Then under our "type of incident" we select the type of complaint that we custom create a heading for.