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Thomas J. C.
TC
Director, Talent Acquisition & HRIS at The Home for Little Wanderers
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Does anyone use the Forums functionality?

The company who provides our CRM solution utilizes Zendesk and while the Forums are technically active, they're completely empty. Are other customers using them successfully? Should I suggest it be promoted more?
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Carsten Høvisch F.
CF
Chief Zendesk Officer
0
Hi Thomas As a Zendesk consultant i can only recommend using the forums/faq. In the Zendesk HelpCenter you truly engage your audience through articles, guides, faq's or through forums. Feel free to contact me if you need more information or even a dedicated helpdesk specialist! Br Carsten F.
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Mohamad E.
ME
Product Manager / Founder
0
Hello Thomas, we use the forums in Zendesk to serve as a knowledge base (e.g. FAQ, Features Request, Community Help, etc.). Off course, spammers love those forums, so make sure to set the posting permission carefully to avoid such nuisances.
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