Could there be a voice call integration in the app in the future?

Hey RolynnAnne, I'm Anthony, a member of Help Scout's support team. We have an existing integration (included in all of our plans) with Aircall that allows you to make calls directly from Help Scout. An admin within your account can set up this integration by going to Manage - Apps - and searching for Aircall If you need help or have questions, please don't hesitate to reach out...either via live chat in the Help Scout app or by emailing help@helpscout.com Here is a page with more information: https://www.helpscout.com/help-desk-integration/aircall/ Best, Anthony