Anyone integrated PureCloud with custom CRM?

We have integrated it with our home grown CRM (called Bond) and integrated it with Zendesk and Salesforce. We do automatic CRM screen pops (of the customers profile) and also create a case/ticket. We also auto-disposition the case after using speech analytics to identify the customers intent.

Hi Tareq, Genesys Cloud integrations can certainly connect Genesys Cloud with a custom CRM .You can check out help.mypurecloud.com/articles/about-integrations/ for more information. Genesys Cloud has two very active online communities that can help answer any specific question you may have as you integrate. You can connect on community.genesys.com, or for more specific integration questions or tools, I recommend the Developer Forum on developer.mypurecloud.com.

Yes, we have a home grown LAMP stack application that we have tightly integrated with Genesys Cloud. The secret is in getting your devs comfortable with the APIs from Genesys. Once they are comfortable almost anything is possible. What exactly are you looking to integrate? Another option is to leverage the Embeddable framework to keep everything in one screen.

I have performed integration with Zendesk CRM. If you are using a custom CRM, I think all it needs is to be able to generate token credentials in order to be configured and paired within Purecloud.

No . But you can use the chrome plugin and use cti by pushing url from this plugin. don't know if it help.