Up until very recently Getresponse customer support was amongst the most comprehensive available for email marketing tools: the company offered phone support alongside live chat support, email support and various online tutorials / resources.
Sadly, the phone support has now been discontinued (unless you’re on the enterprise level “Max” plan). Instead you’ll have to use live chat (24/7) or email support.
On the plus side, I have had extremely good experiences with Getresponse’s chat service — I’ve never had to wait long to chat with an agent, and anyone I’ve dealt with has had a really robust technical knowledge of the platform.
And the email support provided by Getresponse is available in 8 languages, which is commendable. These are: English, Polish, German, French, Spanish, Italian, Russian, and Portuguese.
Hi Phuong!
This is correct. Phone support is available for the MAX plan.
The Basic, Plus and Pro plans have access to email support in 8 languages and 24/7 live chat. You can learn more about that here: https://www.getresponse.com/features/support.
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