How did it helped improving your organization customer service or cost cutting etc?

Hello Surinder, thank you for your relevant question! Automation has many use cases in driving organizations forward. In customer service specifically, it has proven to increase deflection rate and decrease average agent handling time which results in increased CSAT. Automation also supports in organizing your inquiries and tickets which increases agent happiness. I could go on and on :) But, I would highly encourage you to check out blog - you will find a lot of helpful content there! https://www.ultimate.ai/blog/articles/