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  6. Is there a way I can contact the engineering team directly about my not hearing chat notifications?
Nichole S.
NS
Customer Support Agent at Strigo
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Is there a way I can contact the engineering team directly about my not hearing chat notifications?

I have not been receiving sound chat notifications for the past month, and I only hear them whenever a chat has already been responded to y me or one of my teammates.
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Kate S.
KS
Principal Customer Advocacy Manager
0
Hi Nichole, our customer support team flag all bugs like this with the product engineering team so the best way to reach out is via the messenger. Members of our product team also participate in our customer forum, forum.intercom.com, you I'd advise you check that out too.
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