Has anyone using Avalara experience issues with this service recently 2021?

Question

JK

Administration

Has anyone using Avalara experience issues with this service recently 2021?

Asked over 4 years ago

Website issues? Customer Support Issues? Cancellation Issues? Better yet, does anyone have any solutions that have helped them solve any of these issues?

SAP App Center Software

Corporate Tax Software

Sales Tax and VAT Compliance Software

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Michelle S. · Answer 1 · 2021-11-10T11:31:17-06:00

MS

Michelle S.

Sales Tax Assistance

0

Answered over 3 years ago

There is nothing we haven't had an issue with regarding Avalara. Website goes down randomly, customer support is the worst, wanted to cancel a service, but didn't receive a notice our annual term was up so it auto renewed. We'd had so many problems with them that they credited us for part of the renewal cost. Our only resolution is to learn how do to all of this in house.

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JK

Jeanette K.

Administration

I'm sorry to hear Avalara is still horrible. I don't understand how they are in business. Look into TaxJar! They have been great.

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Courtney W. · Answer 2 · 2021-03-05T11:50:23-06:00

Official Response

Avalara

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CW

Courtney W.

Community Engagement Manager

0

Answered over 4 years ago

Hi Jeanette, if you're experiencing issues, we'd like to know and work to assist. You may contact Avalara Support (https://help.avalara.com/Contact_Avalara) or your customer account manager. You may also contact customercare@avalara.com to connect with our VP of Customer Excellence, Bobby Sands.

Has anyone using Avalara experience issues with this service recently 2021?

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