Hello Ryan!
This is Ewa from AdRoll's Marketing Team.
Great question! We have an amazing Customer Support team, feel free to reach out to us at help.adroll.com, you can also start a live chat with us once logged in. We can review your account to see what can be optimized and make sure the campaigns are set-up perfectly well. Do you mind reaching out to us? Feel free to reply here and provide me with the email address associated with your AdRoll account as well, I'll email you back our insights!
In the meantime, check our article on the campaign's best strategy here: https://help.adroll.com/hc/en-us/articles/115005135047-Best-practices-for-retargeting-campaigns
Cheers,
Ewa
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