Head of Process Architecture & Performance | Process Mining Specialist @ CGD
What is the best fit for Celonis EMS within a big company IT Architecture?
Going from the Proof-of-Concept to production was a bit complicated in our company because those same capabilities that make Celonis unique are the ones that [maybe understandably] scare IT in two ways: 1) Celonis can be easily mistaken with a BI tool because of its visual artifacts, needed to explain the business how the processes are doing and were their inefficiencies are. 2) Being able to alert users and interact with other tools, sometimes even overriding them, poses a challenge to finding the right fit for Celonis in complex application ecosystems and IT architectures.
How could we easily explain IT that Celonis is a fundamental piece to minimize the complexity of tools that users have to deal with every day?
Hi Joaquim,
We have some customers who have approached us with the same questions, and our expert team shall try to answer all of them:
1) Helping IT understand Celonis vs BI:
BI tools are great at helping someone understand how a KPI's value varies across business dimensions. Celonis goes further - it helps businesses understand how a process truly runs across the complex systems landscape and so explains how process variations impact your KPIs. BI provides a snapshot of your KPI performance, while Celonis' process mining capabilities uncover the execution gaps in the process that impact your KPIs. Additionally, Celonis closes the insight to execution loop by leveraging AI and Workflow Automation to remove those critical execution gaps. These are capabilities BI simply does not offer.
2) Help business users understand how Celonis' fits into a complex application architecture:
Celonis has been deployed over 2,000 times into Fortune 5000 companies' complex IT architectures. We've found the keys to delivering quantified value in each deployment are a) the business process, b) the employees who execute that process and c) the desired outcome of the process. First, start the project by engaging the employees who execute that target process today. Ask them which parts of the process cause the most pain, and make it difficult for them to do their job effectively. Then show them Celonis' view of their process, helping to validate their concerns and often also exposing additional execution gaps they didn't know were getting in their way. Then show how Celonis helps remove these gaps and makes it easier for all employees to achieve their targets. You can even use the analogy of Google Maps - Celonis is like Google Maps, helping your employees avoid traffic jams before they run into them.
3) How Celonis minimizes the complexity of tools for users:
Similar to the answer to question (2) above, ensure that IT is in the conversations with the business users, and they can see how Celonis makes the business users' job better. Help IT understand that Celonis is a guide to execution for business users, and not just 'another analytical tool' for analysts. Additionally, your 'end-to-end' processes often run across multiple systems, and Celonis can provide a complete real-time visualization of how each process runs. IT can (for the first time) see every path that data follows across their systems - and where the 'gaps' have an adverse effect on business performance or security. IT can now use this information to improve their system landscape too.
I hope the answers have been helpful to you.
About Celonis
Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it wi
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.