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Fabrizio B.
FB
COO at FieldLink.me
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How do I manage conversations as tickets

I have a lot of questions that aren't resolved online, some goes to technical team and stay on Jira until conclusion. I don't have a good track of it and don't know if integration with Jira would help with that. I'm just snoozing tickets with Jira link of the issue and doesn't looks the best approach for the problem. Have any tips?
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Monica G.
MG
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We created a separate queue for conversations that have a JIRA ticket attached. That way the conversation is still there but it's not cluttering up our chats with customers on a day-to-day basis.
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