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  6. how do i reschedule emails or put them on hold?
BO
Bart O'Shea
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how do i reschedule emails or put them on hold?

We have lost clients because we cannot provide hold or reschedule functionality for emails. customers see this is basic functionality and are disillusioned that we cant provide it
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Genesys Cloud CX
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Genesys Cloud CX
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Saramar V.
SV
Product Marketing at Genesys
0
Hi Bart, this capability is included in our roadmap. As we work to add this capability for our customers, Genesys Cloud has two very active online communities that can help you reach the best solution. You can connect on community.genesys.com, or for a more detailed solution, I recommend the Developer Forum on developer.mypurecloud.com. We are continuously releasing new features and capabilities. To stay up-to-date on new features be sure to check out our Release Notes. Additionally, we'd love to hear your feature requests and ideas through the Genesys Cloud Ideas Lab.
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MG
Consultor técnico en Team vision
0
The text appears to be related to a technical context, possibly involving software or system design. "States" and "wait feature" could refer to components or functionalities within a system architecture or workflow management tool. However, without imperative verbs, the translation would focus on the conceptual understanding: "States" could refer to different conditions or statuses that a system or process can be in. "Wait feature" might involve a mechanism that pauses or delays actions until certain conditions are met or resources become available.
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BO
Bart O'Shea
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Hi Methew, thanks for the response. I was actually looking at that but because we are sending the email back out again so it hits the flow, does that not create another interaction ID? As this is still the one single interaction, for reporting purposes we would prefer to avoid that if possible.
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Mathew D.
MD
Telecommunications Systems Administrator at Bright Horizons
0
You can create a call flow with time delays on it and have users CC an address that points to that flow upon response. You can add a numerical hour amount or day amount in the body or header and reference that in the email delay flow to determine how far to reschedule the email out.
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Glen T.
GT
Systems Support Lead at Fonterra
0
Best to comment on the Genesys Communities board for answers to these questions, and new features etc.
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