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Can I store the conversations of meetings in different category ? and track progress of a lead ?
I have mentioned the problem I faced with Zoho CRM in the review and my question is related to the same problem. I would like if I could manage the leads with conversations and categories. I would also like automatic follow up emails and notifications on the response.
Yes! You can add comments trough notes during every step, depending on the customization process that you configure. And you can add multiple categories, for example: "comments", "messages", "meeting", "notes", etc.
Zoho CRM has automations, email templates, workflow rules and many more. I suggest you to visit the Zoho Partners website (https://www.zoho.com/partners/find-partner.html) where you can find partners around the world with different years and level of experience. Have a great day!
Zoho CRM is a cloud-based 360° customer relationship management tool that caters to business needs of mid-scale businesses to large-scale enterprises. Key features include contact management, sales fu
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