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  6. Set a benchmark for Service Level Agreement (SLA) and Customer Satisfaction (CSat).
ML
Operations Specialist
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Set a benchmark for Service Level Agreement (SLA) and Customer Satisfaction (CSat).

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Emily S.
ES
Support and Success Manager at Art Storefronts
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Hey Melanie, We have a 24hour SLA for all tickets at our company. As far as CSAT, that rating goes out when we solve the ticket or chat. We shoot for 100% each month, of course :) Please let me know if I can help in any other way :) Thanks, Emily
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