How do I delete a custom tag that I made?

Hey Adrian! Good question. Both Reporting Tags and Call Tags can be customized, so the answer would depend on which you're referring to. Reporting Tags: You can delete these under Calls > Call Scoring > Reporting Tags. This would help if you use tags with drop down lists, which are configurable from this page. Call Tags (free form / no restrictions): Navigate to Reporting >Tags, then edit the tags on the list. This is also where you can delete or reassign any records with these tags.