Hey Adrian! Good question. Both Reporting Tags and Call Tags can be customized, so the answer would depend on which you're referring to.
Reporting Tags:
You can delete these under Calls > Call Scoring > Reporting Tags. This would help if you use tags with drop down lists, which are configurable from this page.
Call Tags (free form / no restrictions): Navigate to Reporting >Tags, then edit the tags on the list. This is also where you can delete or reassign any records with these tags.
CallTrackingMetrics is a global conversation analytics provider that gives marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.