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LY
Senior Vice President

Whatbis the best way to review data regarding blended agent stats

How do you measure productivity and resource allocation models?
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Henry S.
HS
President and Chief Technology Officer at Lintelio
0
It depends on the stats and how you want to use the data. For real-time or onscreen view in Genesys Cloud of Agent Stats use the Performance --> Agents view. For reporting, analysis, and distribution I would recommend Brightmetrics. www.brightmetrics.com as an add-on solution that is far superior than Genesys included reporting. If you don't want to use a third party like Brightmetrics, the Agent Metrics Summary and Agents Quality Summary reports can help.
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MG
Consultor técnico en Team vision
0
To obtain agents status data, navigate to the reports tab, select new, and choose the option for agents status.
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