President and Chief Technology Officer at Lintelio
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It depends on the stats and how you want to use the data.
For real-time or onscreen view in Genesys Cloud of Agent Stats use the Performance --> Agents view.
For reporting, analysis, and distribution I would recommend Brightmetrics. www.brightmetrics.com as an add-on solution that is far superior than Genesys included reporting.
If you don't want to use a third party like Brightmetrics, the Agent Metrics Summary and Agents Quality Summary reports can help.
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