SysAid Diskussionen

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When completing a yearly inventory audit, we would like to be able to run a report that can tell us if a device is missing from an office location. Say for instance, last year I scanned a printer. This year during our annual inventory audit, the printer is not there, but the person doing the... Mehr erfahren

Email notifications about SR updates

Mit den Änderungen, die Office 365 umsetzt, werden alle SMTP-, POP3- und IMAP-Authentifizierungen abgeschafft. Daher möchten wir prüfen, ob SysAid OAuth 2 auf der überwachten E-Mail implementiert hat (d. h. wenn ein Benutzer eine bestimmte E-Mail-Adresse anschreibt, wird ein Ticket erstellt und... Mehr erfahren

Derzeit ist SysAid nicht mit Exchange Server 2013 und höher kompatibel. Ich habe einen Exchange Server 2010 installiert, nur um SysAid-E-Mail-Benachrichtigungen auszuführen. Gibt es Pläne, SysAid in Zukunft mit neueren Exchange-Servern zu integrieren?

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We have had a Certificate from a Certificate Authority for more that 6 months now, but we are still struggling to configure it on the system due to the complexity of going about it. What is the simplest way for doing so.

The current version we are using, allows for One Time Passcode for the Password Self Service, but we have been struggling to get this done, as whenever we raise a Support Case with the vendor, the people who get allocated the ticket, seem to have no idea about what we are talking about.

Looking to find additional ways to use sysaid apart from just ITSM

I want to link IT assets and other assets assigned to an employee in SysAid