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Compare Catalyst and Totango 
At a Glance
Market Segments
Mid-Market (76.5% of reviews)
Mid-Market (57.4% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
Catalyst
Star Rating
(629)4.6 out of 5
Market Segments
Mid-Market (76.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CatalystTotango
Star Rating
(1,073)4.3 out of 5
Market Segments
Mid-Market (57.4% of reviews)
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Totango's Customer Health Scores feature is effective, scoring 8.2, but reviewers mention that Catalyst's score of 8.6 provides more comprehensive insights into customer engagement and satisfaction.
- Reviewers mention that Catalyst excels in Quality of Support, with a score of 9.0 compared to Totango's 8.4, highlighting that Catalyst's support team is more responsive and helpful in resolving issues.
- Users on G2 say that Totango's Ease of Setup is rated at 7.3, which can be challenging for new users, while Catalyst's score of 8.3 indicates a smoother onboarding experience, making it easier for teams to get started quickly.
- Reviewers mention that Totango's Dynamic Segmentation feature scores 8.4, allowing for effective customer targeting, but users report that Catalyst's score of 7.3 indicates less flexibility in this area, which may limit segmentation capabilities.
- G2 users highlight that Totango's Playbooks feature, with a score of 7.7, is useful but lacks some advanced functionalities that Catalyst's score of 8.0 offers, making it more adaptable for various customer scenarios.
- Users say that while both products offer Data Security features, Totango's score of 8.5 is slightly lower than Catalyst's 8.7, indicating that Catalyst may provide more robust security measures to protect sensitive customer data.
Featured Products
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Customerscore.io
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Customer Success
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Pricing
Entry-Level Pricing
Catalyst
No pricing availableTotango
Enterprise
Contact Us
Per Year
Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.
- 10 users (Practitioner seats)
- 2,000 customer accounts
- 5 teams
Free Trial
Catalyst
No trial information availableTotango
No trial information availableRatings
Meets Requirements
8.6
488
8.3
900
Ease of Use
8.8
495
8.2
914
Ease of Setup
8.3
194
7.3
442
Ease of Admin
8.5
142
7.8
350
Quality of Support
9.0
425
8.4
767
Has the product been a good partner in doing business?
9.3
142
8.6
350
Product Direction (% positive)
9.1
448
8.7
878
Features by Category
Customer Information
8.6
329
|
Verified
8.2
710
|
Verified
8.5
322
|
Verified
8.5
690
|
Verified
8.8
326
|
Verified
8.4
684
|
Verified
8.0
290
|
Verified
7.7
580
|
Verified
8.5
301
|
Verified
8.6
699
|
Verified
7.9
290
|
Verified
8.0
636
|
Verified
6.4
204
7.3
508
|
Verified
Predictions
8.2
285
|
Verified
7.8
606
|
Verified
7.6
248
|
Verified
7.1
572
|
Verified
8.0
237
7.9
615
|
Verified
Feature Not Available
6.5
438
|
Verified
Platform
8.5
313
|
Verified
8.0
693
|
Verified
8.0
278
|
Verified
7.7
630
|
Verified
7.8
265
|
Verified
7.8
633
|
Verified
8.3
275
|
Verified
8.0
643
|
Verified
8.0
291
|
Verified
7.9
667
|
Verified
8.5
298
|
Verified
7.9
658
|
Verified
8.6
284
|
Verified
8.3
651
|
Verified
8.7
252
|
Verified
8.5
575
|
Verified
8.6
302
|
Verified
8.2
683
|
Verified
8.7
285
|
Verified
8.3
652
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
7.0
48
Not enough data
6.9
53
User Support
Not enough data
7.8
52
Not enough data
6.6
36
Not enough data
Feature Not Available
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
6.5
39
Platform Basics - Digital Adoption Platform
Not enough data
6.0
5
Not enough data
5.0
5
Analytics - Digital Adoption Platform
Not enough data
5.0
5
Functions - Digital Adoption Platform
Not enough data
6.3
5
Not enough data
5.3
5
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Data Sourcing
8.2
87
8.1
167
|
Verified
8.3
81
8.1
167
|
Verified
Feature Not Available
7.1
99
Feature Not Available
7.5
101
Intelligence
7.2
63
Feature Not Available
Feature Not Available
7.1
146
|
Verified
Feature Not Available
Feature Not Available
Sales Team
7.9
46
7.3
60
Feature Not Available
Feature Not Available
7.9
64
7.4
66
Intelligence
7.8
55
7.2
64
Feature Not Available
6.7
58
7.1
51
6.7
55
Mapping
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
7.9
51
7.9
123
Feature Not Available
7.7
127
7.8
45
8.2
119
Feature Not Available
Feature Not Available
7.4
43
7.5
110
Agentic AI - Customer Journey Mapping
Not enough data
Not enough data
Platform Basics
7.3
54
8.4
211
|
Verified
7.8
59
8.2
210
|
Verified
Platform Data
7.7
57
8.1
205
|
Verified
7.5
57
7.9
206
|
Verified
8.5
63
8.3
226
|
Verified
7.7
55
8.3
211
|
Verified
Platform Additional Functionality
Feature Not Available
8.3
203
|
Verified
7.8
58
7.9
212
|
Verified
7.7
55
8.1
183
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.2
92
Not enough data
8.2
86
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customization
Not enough data
8.0
81
Not enough data
Feature Not Available
Not enough data
7.6
68
Not enough data
Feature Not Available
Generative AI
Not enough data
6.4
43
Not enough data
6.3
44
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding Setup
Not enough data
8.2
204
Not enough data
7.9
195
Not enough data
7.9
185
Project Tracking
Not enough data
8.2
183
Not enough data
Feature Not Available
Not enough data
7.9
179
Not enough data
8.3
194
Not enough data
8.0
177
Customer Engagement
Not enough data
7.8
171
Not enough data
8.0
188
Not enough data
7.8
182
Not enough data
8.3
181
Not enough data
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Catalyst and Totango are categorized as Customer Revenue Optimization, Customer Data Platform (CDP), Customer Success, Customer Journey Mapping, and Customer Journey Analytics
Unique Categories
Catalyst has no unique categories
Totango is categorized as Client Onboarding, SAP Store, Experience Management, and Digital Adoption Platform
Reviews
Reviewers' Company Size
Catalyst
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Totango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
40.3%
Information Technology and Services
17.3%
Marketing and Advertising
10.4%
Financial Services
4.5%
Computer & Network Security
3.8%
Other
23.8%
Computer Software
36.4%
Information Technology and Services
19.5%
Telecommunications
4.4%
Internet
3.7%
Marketing and Advertising
3.3%
Other
32.7%
Most Helpful Reviews
Catalyst
Most Helpful Favorable Review
Verified User in Computer & Network Security
Ease of use, clean UI and inuitive navigation allows me to easily manage my book of business each day from a single platform.
Most Helpful Critical Review
Verified User in Computer Software
I would appreciate more templatized best practice layouts for AM/CSM's - to have out of the box views that show: All accounts Accounts by health scoring/metrics that matter Risks/Red areas right fields pulled over from sfdc etc. Right now, it feels like...
Totango
Most Helpful Favorable Review
Shachar A.
Verified User in Internet
Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...
Most Helpful Critical Review
Verified User in Financial Services
- No contact from support team - we'd been contacting the support team for over 3 months in terms of issues that appeared during our 'onboarding implementation process'. However, we've only got the automated emails that they have a high volume of tickets....
Verified User in Computer & Network Security
Ease of use, clean UI and inuitive navigation allows me to easily manage my book of business each day from a single platform.
Shachar A.
Verified User in Internet
Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...
Verified User in Computer Software
I would appreciate more templatized best practice layouts for AM/CSM's - to have out of the box views that show: All accounts Accounts by health scoring/metrics that matter Risks/Red areas right fields pulled over from sfdc etc. Right now, it feels like...
Verified User in Financial Services
- No contact from support team - we'd been contacting the support team for over 3 months in terms of issues that appeared during our 'onboarding implementation process'. However, we've only got the automated emails that they have a high volume of tickets....
Alternatives
Discussions
Catalyst has no discussions with answers
What are best practices for CSM assignment process - both dynamic and static?
2 comments
GN
Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequentlyRead more
What would be the best way to load the pages faster?
2 comments
JT
Only way I've seen is to restrict your filters on notifications (the first page for me at least)Read more
How much does Totango cost?
1 comment
Official Response from Totango
Totango is FREE for small teams and individuals and offers a 30 Day FREE trial, no credit card required to all other packages. You can check it out at...Read more
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