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- Gainsight Customer Success
- Catalyst-vs-Gainsight Customer Success
Compare Catalyst and Gainsight Customer Success 
At a Glance
Market Segments
Mid-Market (76.5% of reviews)
Mid-Market (57.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Catalyst
Star Rating
(629)4.6 out of 5
Market Segments
Mid-Market (76.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CatalystGainsight Customer Success
Star Rating
(1,606)4.5 out of 5
Market Segments
Mid-Market (57.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gainsight Customer Success offers robust Customer Health Scores, rated at 8.6, which helps teams effectively monitor customer engagement. In contrast, Catalyst also scores 8.6 but is noted for its more intuitive interface, making it easier for teams to interpret these scores quickly.
- Reviewers mention that Catalyst excels in Ease of Use with a score of 8.8, while Gainsight Customer Success scores 8.0. Users appreciate Catalyst's streamlined navigation and user-friendly design, which reduces the learning curve for new users.
- G2 users highlight that Catalyst's Quality of Support, rated at 9.0, surpasses Gainsight's 8.5. Reviewers frequently commend Catalyst's responsive support team and comprehensive resources, which enhance the overall user experience.
- Users on G2 report that Gainsight Customer Success shines in its Playbooks feature, scoring 8.2, which allows for effective customer engagement strategies. However, Catalyst's Playbooks score of 7.9 indicates it may not be as comprehensive, leading to some user frustration in customizing workflows.
- Reviewers mention that both products have a strong Product Direction, each scoring 9.2, indicating a commitment to continuous improvement. However, users feel that Catalyst's updates are more frequent and impactful, enhancing its overall value.
- Users say that while both platforms offer solid API & Integrations, Catalyst's score of 8.0 slightly edges out Gainsight's 7.9. Reviewers appreciate Catalyst's seamless integration with popular tools, which simplifies data management and enhances workflow efficiency.
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Pricing
Entry-Level Pricing
Catalyst
No pricing availableGainsight Customer Success
No pricing availableFree Trial
Catalyst
No trial information availableGainsight Customer Success
No trial information availableRatings
Meets Requirements
8.6
488
8.6
1,313
Ease of Use
8.8
495
8.0
1,342
Ease of Setup
8.3
194
6.6
683
Ease of Admin
8.5
142
6.9
620
Quality of Support
9.0
425
8.5
1,118
Has the product been a good partner in doing business?
9.3
142
8.9
630
Product Direction (% positive)
9.1
448
9.2
1,316
Features by Category
Customer Information
8.6
329
|
Verified
8.6
1076
|
Verified
8.5
322
|
Verified
8.5
1030
|
Verified
8.8
326
|
Verified
8.4
1021
|
Verified
8.0
290
|
Verified
8.2
1033
|
Verified
8.5
301
|
Verified
8.1
898
|
Verified
7.9
290
|
Verified
7.9
880
|
Verified
6.4
204
8.0
926
|
Verified
Predictions
8.2
285
|
Verified
8.0
912
|
Verified
7.6
248
|
Verified
7.4
801
|
Verified
8.0
237
8.1
873
|
Verified
Feature Not Available
6.8
626
|
Verified
Platform
8.5
313
|
Verified
8.2
1076
|
Verified
8.0
278
|
Verified
7.9
941
|
Verified
7.8
265
|
Verified
7.7
947
|
Verified
8.3
275
|
Verified
8.1
950
|
Verified
8.0
291
|
Verified
8.1
994
|
Verified
8.5
298
|
Verified
8.0
987
|
Verified
8.6
284
|
Verified
8.5
991
|
Verified
8.7
252
|
Verified
8.6
901
|
Verified
8.6
302
|
Verified
8.4
1017
|
Verified
8.7
285
|
Verified
8.4
989
|
Verified
Generative AI
Feature Not Available
7.0
279
Feature Not Available
7.1
278
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.2
87
Not enough data
8.3
81
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Intelligence
7.2
63
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Sales Team
7.9
46
7.7
100
Feature Not Available
Feature Not Available
7.9
64
8.0
137
Intelligence
7.8
55
7.8
122
Feature Not Available
6.9
107
7.1
51
7.6
101
Mapping
Feature Not Available
7.6
110
Feature Not Available
8.0
121
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
7.9
51
Not enough data
Feature Not Available
Not enough data
7.8
45
Not enough data
Feature Not Available
Not enough data
7.4
43
Not enough data
Agentic AI - Customer Journey Mapping
Not enough data
Not enough data
Platform Basics
7.3
54
Not enough data
7.8
59
Not enough data
Platform Data
7.7
57
Not enough data
7.5
57
Not enough data
8.5
63
Not enough data
7.7
55
Not enough data
Platform Additional Functionality
Feature Not Available
Not enough data
7.8
58
Not enough data
7.7
55
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.8
170
Not enough data
8.6
147
Not enough data
7.8
120
Not enough data
6.7
108
Customization
Not enough data
8.0
141
Not enough data
7.6
102
Not enough data
7.6
100
Not enough data
7.6
95
Generative AI
Not enough data
6.9
45
Not enough data
7.1
46
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Catalyst and Gainsight Customer Success are categorized as Customer Revenue Optimization and Customer Success
Unique Categories
Catalyst is categorized as Customer Data Platform (CDP), Customer Journey Mapping, and Customer Journey Analytics
Gainsight Customer Success is categorized as Experience Management
Reviews
Reviewers' Company Size
Catalyst
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
40.3%
Information Technology and Services
17.3%
Marketing and Advertising
10.4%
Financial Services
4.5%
Computer & Network Security
3.8%
Other
23.8%
Computer Software
39.2%
Information Technology and Services
20.0%
Marketing and Advertising
3.9%
Telecommunications
3.8%
Computer & Network Security
3.4%
Other
29.9%
Most Helpful Reviews
Catalyst
Most Helpful Favorable Review
Verified User in Computer & Network Security
Ease of use, clean UI and inuitive navigation allows me to easily manage my book of business each day from a single platform.
Most Helpful Critical Review
Verified User in Computer Software
I would appreciate more templatized best practice layouts for AM/CSM's - to have out of the box views that show: All accounts Accounts by health scoring/metrics that matter Risks/Red areas right fields pulled over from sfdc etc. Right now, it feels like...
Gainsight Customer Success
Most Helpful Favorable Review
Steven D.
Verified User in Computer Software
Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...
Most Helpful Critical Review
Verified User in Computer Software
Gainsight has struggled to refresh it's aging product. Features like conditional fields don't work without heavy customization. We only recieve support around our renewal and then we're quickly forgotten about. I would not reccomend Gainsight to anyone.
Verified User in Computer & Network Security
Ease of use, clean UI and inuitive navigation allows me to easily manage my book of business each day from a single platform.
Steven D.
Verified User in Computer Software
Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...
Verified User in Computer Software
I would appreciate more templatized best practice layouts for AM/CSM's - to have out of the box views that show: All accounts Accounts by health scoring/metrics that matter Risks/Red areas right fields pulled over from sfdc etc. Right now, it feels like...
Verified User in Computer Software
Gainsight has struggled to refresh it's aging product. Features like conditional fields don't work without heavy customization. We only recieve support around our renewal and then we're quickly forgotten about. I would not reccomend Gainsight to anyone.
Discussions
Catalyst has no discussions with answers
How do we import notes from our previous history of customer data into gainsites newsfeed
2 comments
KM
You can create a custom field on the Company object and write a rule to update that value. If you make this an editable rich text field, you can then make...Read more
What is Gainsight used for?
2 comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 comments
JD
Gainsight PX (Product Experience) allows you to target end users with engagements and guides based on usage analytics and other data, driving product...Read more
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