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Compare Synup and Yext 
At a Glance
Market Segments
Small-Business (75.2% of reviews)
Enterprise (41.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Synup
Star Rating
(301)4.5 out of 5
Market Segments
Small-Business (75.2% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about SynupYext
Star Rating
(828)4.4 out of 5
Market Segments
Enterprise (41.5% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about YextSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Yext excels in Content Management, particularly with its Content Library and Approval Workflows, which streamline the content creation process. In contrast, Synup's content calendar feature has received mixed reviews, with some users finding it less intuitive.
- Reviewers mention that Synup shines in Social Media Management, especially with its Social Publishing and Campaign Optimization tools, which are praised for their user-friendly interface. Yext, while offering social analytics, does not match the depth of features in this area.
- G2 users highlight Yext's superior Analytics capabilities, particularly in Trackable Analytics and Web Analytics, which provide comprehensive insights into content performance. Users on G2 note that Synup's analytics features, while functional, lack the same level of detail and customization.
- Users say that Yext's Customer Support is highly rated, with many reviewers appreciating the 24/7 Client Support and onboarding assistance. In contrast, Synup's support has been described as responsive but lacking in availability during off-hours.
- Reviewers mention that Synup offers better Local Search Optimization tools, particularly with its Reputation Management and Google My Business integration, which users find effective for managing local listings. Yext, while competent, does not provide the same level of localized features.
- Users report that Yext's Integrations are robust, particularly with its CMS Agnostic capabilities, allowing for seamless integration with various platforms. Conversely, Synup's integrations, while effective, are often noted to be more limited in scope.
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Pricing
Entry-Level Pricing
Synup
No pricing availableYext
No pricing availableFree Trial
Synup
Free Trial is available
Yext
Free Trial is available
Ratings
Meets Requirements
9.0
239
8.7
664
Ease of Use
8.9
242
8.5
681
Ease of Setup
8.8
171
8.3
485
Ease of Admin
8.7
141
8.5
362
Quality of Support
9.2
237
8.5
632
Has the product been a good partner in doing business?
8.8
143
8.6
364
Product Direction (% positive)
9.1
232
8.4
647
Features by Category
Content
Not enough data
8.2
89
Not enough data
7.8
89
Not enough data
7.8
83
Not enough data
7.6
80
Not enough data
8.1
83
Not enough data
8.0
86
Not enough data
8.3
91
Not enough data
8.1
89
Not enough data
8.3
84
Design
Not enough data
7.8
82
Not enough data
7.6
79
Not enough data
8.0
81
Not enough data
7.8
85
Platform
Not enough data
8.1
88
Not enough data
8.3
93
Not enough data
8.1
89
Not enough data
8.5
96
Not enough data
8.5
93
Not enough data
8.0
80
Not enough data
8.1
98
Not enough data
8.2
84
Agentic AI - Web Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Social Analytics
10.0(won by default)
26
Not enough data
10.0(won by default)
26
Not enough data
10.0(won by default)
26
Not enough data
10.0(won by default)
25
Not enough data
10.0(won by default)
25
Not enough data
10.0(won by default)
26
Not enough data
9.8(won by default)
27
Not enough data
Reports & Dashboards
9.9(won by default)
26
Not enough data
9.9(won by default)
27
Not enough data
10.0(won by default)
26
Not enough data
10.0(won by default)
25
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
7.9
14
Not enough data
8.8
17
Not enough data
8.5
17
Administration
Not enough data
8.3
18
Not enough data
8.1
17
Not enough data
8.6
16
Not enough data
7.7
17
Standards
Not enough data
8.2
20
Not enough data
7.5
16
Not enough data
7.9
11
Not enough data
7.7
13
Agentic AI - Digital Governance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.2
50
Not enough data
7.8
48
Not enough data
7.8
48
Not enough data
8.3
51
Not enough data
8.0
48
Not enough data
7.8
45
Content Management
Not enough data
7.9
45
Not enough data
8.0
46
Not enough data
8.1
46
Design & Development
Not enough data
8.0
45
Not enough data
8.0
45
Not enough data
8.1
49
Agentic AI - Digital Experience Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
9.2
15
Not enough data
9.0
15
Not enough data
9.6
16
Content Discovery
Not enough data
9.6
17
Not enough data
9.2
14
Not enough data
9.2
13
Not enough data
9.4
13
Not enough data
9.6
15
Not enough data
9.1
13
Generative AI
Not enough data
7.6
9
Not enough data
7.6
9
Administration
Not enough data
8.6
38
Not enough data
8.4
35
Not enough data
7.9
38
Knowledge Management
Not enough data
9.2
41
Not enough data
8.6
33
Not enough data
8.5
41
Compliance
Not enough data
8.8
34
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
8.5
31
Customer Support
Not enough data
8.7
31
Not enough data
8.4
30
Not enough data
7.8
23
Data Security
Not enough data
8.5
27
Not enough data
8.8
28
Not enough data
9.0
32
Not enough data
8.5
26
Administration
Not enough data
8.1
32
Not enough data
9.0
39
Not enough data
9.0
37
Generative AI
Not enough data
7.8
17
Business Tools
9.5
49
8.8
78
9.8
46
8.4
50
9.8
44
8.0
48
9.8
50
8.3
67
9.8
50
8.0
52
Customer Tools
9.8
53
9.2
87
9.9
49
8.9
73
9.8
50
8.7
61
9.8
51
8.4
70
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Segmentation
Not enough data
Not enough data
Not enough data
Not enough data
Targeting
Not enough data
Not enough data
Not enough data
Not enough data
Triggered Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalized Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Listing Management
8.8
134
|
Verified
9.0
186
|
Verified
8.9
127
|
Verified
8.7
169
|
Verified
8.8
137
|
Verified
8.4
193
|
Verified
8.9
142
|
Verified
8.7
189
|
Verified
Performance
9.0
145
|
Verified
8.6
195
|
Verified
8.9
147
|
Verified
8.4
192
|
Verified
Knowledge Pages
Not enough data
8.6
60
Not enough data
8.6
52
Not enough data
8.5
51
Not enough data
8.1
48
Not enough data
8.0
44
Not enough data
8.7
56
Not enough data
8.7
53
Knowledge Dissemination
Not enough data
8.7
61
Not enough data
8.9
58
Not enough data
8.8
62
Not enough data
8.7
59
Not enough data
8.3
55
Not enough data
8.4
40
Not enough data
8.6
54
Not enough data
8.5
51
Not enough data
8.6
56
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Local Search Optimization
8.9
98
|
Verified
8.0
105
9.4
110
|
Verified
8.9
119
|
Verified
9.1
111
|
Verified
8.7
124
|
Verified
9.1
109
|
Verified
8.6
106
|
Verified
8.9
99
|
Verified
7.1
86
|
Verified
9.0
113
|
Verified
8.2
125
|
Verified
Publishing
Not enough data
9.5
7
Not enough data
9.4
6
Not enough data
Not enough data
Development
Not enough data
7.9
8
Not enough data
7.9
7
Not enough data
8.7
5
Not enough data
7.7
5
Analytics
Not enough data
9.0
5
Not enough data
8.6
6
Agentic AI - Headless CMS
Not enough data
Not enough data
Content & Collaboration
9.9
56
8.2
77
9.9
54
8.4
75
9.8
54
8.2
72
9.9
54
8.2
75
9.9
54
8.3
80
9.8
54
8.3
71
Social Management
9.9
58
8.0
114
9.9
57
8.6
115
9.9
56
8.2
113
9.9
56
8.3
115
9.7
56
7.6
100
9.9
56
8.0
71
9.8
27
7.9
69
Agentic AI - Social Media Management
Not enough data
6.9
7
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Compatibility
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
8.5
10
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
Not enough data
8.8
12
Not enough data
9.2
12
Not enough data
9.1
11
Not enough data
8.8
8
Not enough data
9.3
12
Functionality
Not enough data
8.0
11
Not enough data
8.7
13
Not enough data
8.2
11
Search Setup
Not enough data
8.3
23
Not enough data
8.0
23
Not enough data
8.3
25
Not enough data
8.2
19
Product Discovery
Not enough data
8.2
23
Not enough data
8.1
22
Not enough data
8.3
23
Not enough data
7.7
18
Not enough data
8.5
23
Integration
Not enough data
8.4
21
Not enough data
7.6
18
Not enough data
7.6
17
Page Customization
Not enough data
7.7
31
Not enough data
7.9
28
Not enough data
8.0
29
Not enough data
8.3
27
Page Optimization
Not enough data
7.3
22
Not enough data
8.2
28
Not enough data
8.3
30
Not enough data
8.3
32
Integrations
Not enough data
7.8
23
Not enough data
7.8
21
Not enough data
8.5
25
Generative AI
Not enough data
Feature Not Available
Agentic AI - Landing Page Builders
Not enough data
Not enough data
Visual UGC
9.8
36
Not enough data
9.6
37
Not enough data
9.6
37
Not enough data
9.8
36
Not enough data
Integrations
9.6
35
Not enough data
9.7
38
Not enough data
10.0
37
Not enough data
9.7
36
Not enough data
Support
9.8
37
Not enough data
9.7
37
Not enough data
Performance
9.8
35
Not enough data
9.5
38
Not enough data
Generative AI
Not enough data
7.9
55
Self-Service Experience
Not enough data
8.5
78
Not enough data
8.3
71
Not enough data
8.1
69
Not enough data
7.9
67
Not enough data
8.6
68
Self-Service Platform
Not enough data
8.6
75
Not enough data
8.6
72
Not enough data
8.3
67
Not enough data
8.2
71
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Policy Management - Digital Communications Governance
Not enough data
Not enough data
Not enough data
Not enough data
Surveillance - Digital Communications Governance
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Digital Communications Governance
Not enough data
Not enough data
Not enough data
Not enough data
Compliance Management - Digital Communications Governance
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
8.8
117
|
Verified
8.3
149
8.8
100
7.6
146
|
Verified
8.8
101
|
Verified
8.0
147
|
Verified
Reporting
8.5
89
7.1
99
8.6
96
|
Verified
7.8
125
|
Verified
8.8
119
|
Verified
8.5
165
|
Verified
Media Monitoring
8.6
104
|
Verified
7.6
127
8.5
105
|
Verified
7.5
111
Feature Not Available
7.8
108
In-House Management
Feature Not Available
7.1
95
8.7
92
7.6
108
|
Verified
Generative AI
9.1
46
7.0
66
Agentic AI - Online Reputation Management
Not enough data
8.1
13
Not enough data
8.3
13
Not enough data
8.3
13
Not enough data
8.3
13
Not enough data
8.3
13
Not enough data
8.1
14
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Synup and Yext are categorized as Store Locator, Local Listing Management, Local SEO, Online Reputation Management, Social Media Management, and Multi-Location Marketing Platforms
Unique Categories
Synup is categorized as Customer Advocacy, User-Generated Content, Social Media Analytics, and Social Media Suites
Yext is categorized as Contact Center Knowledge Base, Knowledge Base, Landing Page Builders, Digital Communications Governance, Digital Governance, Digital Experience Platforms (DXP), Headless CMS, Insight Engines, Enterprise Search Software, Web Content Management, Personalization Engines, E-Commerce Search, and Customer Self-Service
Reviews
Reviewers' Company Size
Synup
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Yext
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
39.1%
Financial Services
5.4%
Retail
4.8%
Information Technology and Services
3.4%
Hospital & Health Care
3.1%
Other
44.2%
Financial Services
20.1%
Hospital & Health Care
9.6%
Marketing and Advertising
7.8%
Insurance
7.3%
Retail
6.9%
Other
48.3%
Most Helpful Reviews
Synup
Most Helpful Favorable Review
Verified User in Accounting
Nice UI, but it sucks that you have to blabla
Most Helpful Critical Review
Brad H.
Verified User in Marketing and Advertising
Lets start with the platform its a boring Dashboard that does nothing more than the initial set-up, i paid for this service for a year in advance and not only did they bill our account in the middle of our contract for no reason they took 4 months to...
Yext
Most Helpful Favorable Review
Louise A.
Verified User in Marketing and Advertising
Text makes power listings easy. So many sites have partnered with Yext, which means SEO is much easier if you have an active subscription. If you are looking to update listings across the web without a headache, this can be a great investment to make sure...
Most Helpful Critical Review
Verified User in Marketing and Advertising
SOCIAL SITE MANAGEMENT: If you are a manager of a Facebook business page, you can't connect to the business management profile. Instead, it tries to connect through your personal profile to your privately owned pages. CANCELLATION POLICY, NO GRACE PERIOD,...
Verified User in Accounting
Nice UI, but it sucks that you have to blabla
Louise A.
Verified User in Marketing and Advertising
Text makes power listings easy. So many sites have partnered with Yext, which means SEO is much easier if you have an active subscription. If you are looking to update listings across the web without a headache, this can be a great investment to make sure...
Brad H.
Verified User in Marketing and Advertising
Lets start with the platform its a boring Dashboard that does nothing more than the initial set-up, i paid for this service for a year in advance and not only did they bill our account in the middle of our contract for no reason they took 4 months to...
Verified User in Marketing and Advertising
SOCIAL SITE MANAGEMENT: If you are a manager of a Facebook business page, you can't connect to the business management profile. Instead, it tries to connect through your personal profile to your privately owned pages. CANCELLATION POLICY, NO GRACE PERIOD,...
Discussions
Is this better than BirdEye as far as features go
2 comments
AR
Jay,
I may be biased here since I'm the founder of Synup.
While Birdeye has their strengths, I believe that we shine in other aspects including our...Read more
How do you user Synup most? With Dashboard access or as a One-Time submission service?
2 comments
JC
The word "Both" in English typically refers to two items or people considered together. Without additional context, it is difficult to provide a more...Read more
Synup has no more discussions with answers
Is YEXT worth the cost?
4 comments
DM
Absolutely not. It's provided negative value to us. Worst product and customer support of any company I've ever worked with.Read more
Yext is a company that provides a platform for managing digital knowledge, including business listings, reviews, and other information across various online platforms. It helps businesses ensure that their information is accurate and consistent across the internet, improving their online presence and searchability.
3 comments
RM
Yext is a data management tool that is designed to keep track of your business’ location-related information on multiple directories. The software allows you...Read more
What is YEXT used for?
2 comments
TW
Yext is used for submitting your businesses' information to all of the most important publishers and directories online. Yext makes it easy to manage your...Read more
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