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- Surfboard WFM-vs-Zendesk Workforce Management
Compare Surfboard WFM and Zendesk Workforce Management 
- Users report that Zendesk Workforce Management excels in its "Team Communication" feature, scoring 9.0, which reviewers mention facilitates seamless collaboration among team members, enhancing overall productivity.
- Reviewers mention that Surfboard WFM shines in "Shift Scheduling," achieving a score of 9.4, with users highlighting its intuitive interface that simplifies the process of creating and managing shifts effectively.
- G2 users note that Zendesk's "Quality of Support" is impressive, with a score of 8.8, as many reviewers appreciate the responsive customer service that assists with troubleshooting and inquiries.
- Users on G2 report that Surfboard WFM's "Forecasting" capabilities are robust, scoring 8.7, with reviewers emphasizing its accuracy in predicting labor needs, which helps in better resource allocation.
- Reviewers say that while Zendesk offers decent "Absence & Leave Management" with a score of 8.9, Surfboard WFM's score of 8.1 indicates that it may not be as comprehensive, with some users expressing a desire for more detailed tracking options.
- Users report that Zendesk's "Customization" options are limited, scoring only 7.0, which some reviewers mention restricts their ability to tailor the platform to specific business needs compared to Surfboard WFM's higher score of 8.8 in this area.
- Shift planning
- Reporting
- Clocking in and out
We transitioned from another WFM system, and I'm thrilled we made the switch! Our team now enjoys improved scheduling, with everyone seeming happier about the roster. Plus, the system's user-friendliness is a major bonus! The primary advantage for me...
Breaks see, micromanaged. A time frame would be more suitable rather than one exact time, which is unrealistic in our position (open phone lines)
The control that our leading team can have of the work carried out by their advisers
everything else. No support because they were not an US based company. Most of the metrics were not accurate. Literally only thing we could use was Tickets solved per hour and even that number wasn't exactly correct.
We transitioned from another WFM system, and I'm thrilled we made the switch! Our team now enjoys improved scheduling, with everyone seeming happier about the roster. Plus, the system's user-friendliness is a major bonus! The primary advantage for me...
The control that our leading team can have of the work carried out by their advisers
Breaks see, micromanaged. A time frame would be more suitable rather than one exact time, which is unrealistic in our position (open phone lines)
everything else. No support because they were not an US based company. Most of the metrics were not accurate. Literally only thing we could use was Tickets solved per hour and even that number wasn't exactly correct.
