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Compare Soffront and Sugar Sell 
At a Glance
Market Segments
Small-Business (61.5% of reviews)
Mid-Market (48.5% of reviews)
Entry-Level Pricing
$20 user/month
$19.00 Per Month
Soffront
Star Rating
(17)4.0 out of 5
Market Segments
Small-Business (61.5% of reviews)
Entry-Level Pricing
$20 user/month
Browse all 3 pricing plansSugar Sell
Star Rating
(767)3.8 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Entry-Level Pricing
$19.00 Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Soffront excels in Reporting with a score of 9.2, highlighting its robust capabilities for generating detailed reports, while Sugar Sell's reporting features received a lower score of 7.7, indicating a less comprehensive offering.
- Reviewers mention that Soffront's Marketing ROI Analytics is particularly strong, scoring 8.9, which allows businesses to effectively measure the success of their marketing campaigns, whereas Sugar Sell's score of 7.0 suggests it may lack depth in this area.
- G2 users note that Soffront's Case Management features are rated highly at 8.8, providing a seamless experience for tracking customer issues, while Sugar Sell's score of 7.9 indicates it may not be as efficient in managing customer support cases.
- Users on G2 highlight that Soffront's Task / Activity Management is rated at 8.3, which helps users stay organized and on top of their tasks, compared to Sugar Sell's score of 7.7, suggesting it may not offer the same level of task management efficiency.
- Reviewers mention that Soffront's Customer Contract Management features score 8.3, making it easier for businesses to handle contracts effectively, while Sugar Sell's score of 7.7 indicates it may not provide the same level of functionality in this critical area.
- Users say that Soffront's Social Network Integration is rated at 9.0, allowing for better connectivity with social platforms, whereas Sugar Sell's score of 7.2 suggests it may not integrate as effectively with social media channels.
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Pricing
Entry-Level Pricing
Soffront
STARTER
$20
user/month
- Marketing Emails/Month : 2000
- Sales Emails : Unlimited
- Technical Support : Email Support
Sugar Sell
Sell Essentials
$19.00
Per Month
3 Users Minimum. Sales force automation for growing teams needing 3-5 seats with basic support and ease of upgrade.
- Account Management
- Contact Management
- Lead Management
Free Trial
Soffront
No trial information availableSugar Sell
No trial information availableRatings
Meets Requirements
7.8
10
8.0
609
Ease of Use
7.4
11
7.6
645
Ease of Setup
Not enough data
7.2
342
Ease of Admin
Not enough data
7.7
317
Quality of Support
8.1
9
7.6
552
Has the product been a good partner in doing business?
Not enough data
7.8
301
Product Direction (% positive)
7.1
12
7.0
596
Features by Category
Sales Force Automation
8.3
9
|
Verified
8.2
501
|
Verified
Feature Not Available
7.6
321
7.9
8
|
Verified
7.8
468
|
Verified
8.3
8
|
Verified
7.7
486
|
Verified
8.6
6
7.2
357
|
Verified
8.1
9
|
Verified
7.4
411
|
Verified
8.1
6
|
Verified
7.3
345
|
Verified
7.1
7
|
Verified
7.4
347
|
Verified
8.3
8
|
Verified
7.7
375
|
Verified
Marketing Automation
8.6
7
|
Verified
7.1
353
|
Verified
8.3
7
|
Verified
7.2
360
|
Verified
8.3
8
|
Verified
7.9
426
|
Verified
Feature Not Available
7.0
311
|
Verified
Customer Support
8.8
8
|
Verified
7.9
385
|
Verified
8.1
7
|
Verified
7.6
347
|
Verified
8.5
8
|
Verified
7.7
357
|
Verified
8.3
7
|
Verified
7.4
291
8.3
9
|
Verified
7.7
312
|
Verified
Reporting & Analytics
9.2
8
|
Verified
7.7
468
|
Verified
7.8
9
|
Verified
8.0
474
|
Verified
9.3
7
|
Verified
7.4
365
|
Verified
Mobile & Social
8.7
5
|
Verified
7.2
268
|
Verified
9.0
5
|
Verified
7.2
266
|
Verified
8.3
5
|
Verified
7.4
329
|
Verified
Platform
Not enough data
8.2
259
|
Verified
Not enough data
7.8
254
|
Verified
Not enough data
8.1
267
|
Verified
Not enough data
7.9
167
|
Verified
Not enough data
8.2
213
|
Verified
Not enough data
7.5
215
|
Verified
Not enough data
7.6
255
|
Verified
Not enough data
7.2
198
|
Verified
Integration
Not enough data
7.6
259
|
Verified
Not enough data
7.7
201
|
Verified
Not enough data
7.3
197
|
Verified
Generative AI
Not enough data
6.1
27
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Soffront and Sugar Sell are categorized as CRM
Unique Categories
Soffront has no unique categories
Sugar Sell has no unique categories
Reviews
Reviewers' Company Size
Soffront
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sugar Sell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
23.1%
Apparel & Fashion
15.4%
Restaurants
7.7%
Mental Health Care
7.7%
Medical Devices
7.7%
Other
38.5%
Information Technology and Services
13.2%
Computer Software
10.5%
Marketing and Advertising
5.8%
Financial Services
5.7%
Construction
2.7%
Other
62.2%
Most Helpful Reviews
Soffront
Most Helpful Favorable Review
Verified User in Medical Devices
Soffront has a Spanish version in addition to English which is its biggest benefit according to me as it can cater to small enterprises over in Europe/Mexico etc to utilize a great CRM.
Most Helpful Critical Review
Verified User in Marketing and Advertising
There are some minor tweeks I would like to see, but I realize that some have just been executed in the most current form.
Sugar Sell
Most Helpful Favorable Review
Cristi H.
Verified User in Marketing and Advertising
First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to...
Most Helpful Critical Review
Eugene C.
Verified User in Venture Capital & Private Equity
Not as robust as salesforce, but it works just fine for a pilot installation
Verified User in Medical Devices
Soffront has a Spanish version in addition to English which is its biggest benefit according to me as it can cater to small enterprises over in Europe/Mexico etc to utilize a great CRM.
Cristi H.
Verified User in Marketing and Advertising
First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to...
Verified User in Marketing and Advertising
There are some minor tweeks I would like to see, but I realize that some have just been executed in the most current form.
Eugene C.
Verified User in Venture Capital & Private Equity
Not as robust as salesforce, but it works just fine for a pilot installation
Alternatives
Discussions
Soffront has no discussions with answers
Why did you choose Sugar over something like Salesforce? what benefits do you see?
2 comments
KR
We went with Sugar for the cost savings and it did what we needed well enough at the time. As we grew it was difficult to scale. We ended up switching to...Read more
How can my business deploy Sugar?
1 comment
Official Response from Sugar Sell
Sugar can be deployed in nearly any IT environment: As a SaaS "On Demand" solution; behind your organizations firewall in your own datacenter; on public...Read more
How much does Sugar cost to deploy?
1 comment
Official Response from Sugar Sell
Sugar is priced simply - with no hidden fees unlike other SaaS CRM providers.
Costs vary depending on edition, here are the breakdowns, in terms of user...Read more
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