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Compare SAP Solution Manager and TOPdesk 
At a Glance
Market Segments
Enterprise (63.6% of reviews)
Mid-Market (44.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
SAP Solution Manager
Star Rating
(15)3.9 out of 5
Market Segments
Enterprise (63.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SAP Solution ManagerTOPdesk
Star Rating
(28)4.2 out of 5
Market Segments
Mid-Market (44.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about TOPdeskSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TOPdesk excels in its "Quality of Support," with a score of 9.0, while SAP Solution Manager falls short at 7.0. Reviewers mention that TOPdesk's support team is responsive and helpful, making it easier for teams to resolve issues quickly.
- Reviewers mention that TOPdesk's "Ease of Use" is significantly higher at 8.2 compared to SAP Solution Manager's 6.7. Users say that the intuitive interface of TOPdesk allows for a smoother onboarding process, which is particularly beneficial for mid-market companies.
- G2 users highlight the "Incident Management" features of TOPdesk, particularly its "Automate Ticket Routing" at 9.0, which streamlines the ticket handling process. In contrast, SAP Solution Manager does not have a comparable feature that matches this level of automation.
- Users on G2 report that TOPdesk's "Knowledge Base" integration with ticketing is rated at 8.5, allowing for efficient self-service options. SAP Solution Manager, however, has a lower score of 7.5 in this area, indicating a less effective integration that may hinder user experience.
- Reviewers mention that TOPdesk's "Reporting" capabilities, particularly in "Dashboards" and "Time Tracking," are rated at 8.5 and 8.6 respectively, providing valuable insights for teams. SAP Solution Manager's reporting features do not offer the same level of user satisfaction, with lower scores in similar categories.
- Users say that TOPdesk's "Change Management" feature is rated at 9.1, showcasing its robust capabilities in managing changes effectively. In contrast, SAP Solution Manager's score of 8.7 indicates that while it offers change management, it may not be as comprehensive or user-friendly as TOPdesk's solution.
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Pricing
Entry-Level Pricing
SAP Solution Manager
No pricing availableTOPdesk
No pricing availableFree Trial
SAP Solution Manager
No trial information availableTOPdesk
Free Trial is available
Ratings
Meets Requirements
8.5
10
8.6
21
Ease of Use
6.7
10
8.2
20
Ease of Setup
Not enough data
Not enough data
Ease of Admin
Not enough data
Not enough data
Quality of Support
7.0
10
9.0
18
Has the product been a good partner in doing business?
Not enough data
Not enough data
Product Direction (% positive)
10.0
9
9.4
21
Features by Category
Administration
8.7
9
|
Verified
9.1
9
|
Verified
7.5
8
|
Verified
8.7
9
|
Verified
8.5
8
|
Verified
8.9
9
|
Verified
Service Desk
7.1
7
|
Verified
8.9
9
|
Verified
7.6
7
|
Verified
8.5
9
|
Verified
8.3
8
|
Verified
8.1
9
|
Verified
Management
Not enough data
8.5
9
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
8.9
9
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
8.8
8
|
Verified
Functionality
Not enough data
9.1
9
|
Verified
Not enough data
8.1
8
9.0
5
|
Verified
9.1
9
|
Verified
Not enough data
8.7
9
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
9.0
17
Not enough data
8.3
18
Not enough data
9.3
18
Not enough data
8.5
16
Not enough data
8.5
17
Reporting
Not enough data
8.5
17
Not enough data
8.6
18
Not enough data
8.4
15
Access & Usability
Not enough data
8.6
15
Not enough data
8.7
17
Not enough data
8.7
15
Not enough data
8.0
16
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SAP Solution Manager and TOPdesk are categorized as IT Service Management (ITSM) Tools
Unique Categories
SAP Solution Manager has no unique categories
TOPdesk is categorized as Service Desk
Reviews
Reviewers' Company Size
SAP Solution Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TOPdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.2%
Oil & Energy
9.1%
Marketing and Advertising
9.1%
Management Consulting
9.1%
Hospital & Health Care
9.1%
Other
45.5%
Computer Software
12.0%
Retail
8.0%
Primary/Secondary Education
8.0%
Higher Education
8.0%
Education Management
8.0%
Other
56.0%
Most Helpful Reviews
SAP Solution Manager
Most Helpful Favorable Review
Seema A.
Verified User in Biotechnology
I really like the solution it offers as far as the whole suite is concerned. Before solution manager came into place, it was extremely hard to manage end to end SAP lifecycle. So it has simplified a lot of management such as development etc in SAP.
Most Helpful Critical Review
Verified User in Hospital & Health Care
It is still not very user friendly. The process a could be a little time consuming.
TOPdesk
Most Helpful Favorable Review
James W.
Verified User in Biotechnology
Build-in Asset Management, other ways to sort tickets.
Most Helpful Critical Review
Verified User in Primary/Secondary Education
TopDesk does not really have a great Google Enterprise/Admin integration nor does it have a one to one integration for K12 school districts.
Seema A.
Verified User in Biotechnology
I really like the solution it offers as far as the whole suite is concerned. Before solution manager came into place, it was extremely hard to manage end to end SAP lifecycle. So it has simplified a lot of management such as development etc in SAP.
James W.
Verified User in Biotechnology
Build-in Asset Management, other ways to sort tickets.
Verified User in Hospital & Health Care
It is still not very user friendly. The process a could be a little time consuming.
Verified User in Primary/Secondary Education
TopDesk does not really have a great Google Enterprise/Admin integration nor does it have a one to one integration for K12 school districts.
Alternatives
Discussions
SAP Solution Manager has no discussions with answers
TOPdesk has no discussions with answers
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