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- Salesforce Field Service
- Field Service Management Software
- Salesforce Field Service-vs-Field Service Management Software
Compare Salesforce Field Service and Field Service Management Software 
At a Glance
Market Segments
Mid-Market (42.9% of reviews)
Enterprise (66.7% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
No pricing available
Salesforce Field Service
Star Rating
(684)4.4 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansServiceNow Field Service Management
Star Rating
(25)4.3 out of 5
Market Segments
Enterprise (66.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ServiceNow Field Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Field Service excels in its CRM Integrations, scoring 8.8, which allows for seamless connectivity with other Salesforce products, enhancing overall workflow efficiency. In contrast, ServiceNow Field Service Management, while robust, does not match this level of integration, leading some users to feel it lacks the same fluidity in cross-platform operations.
- Reviewers mention that the Ease of Setup for Salesforce Field Service is rated at 7.7, which some users find challenging compared to ServiceNow's higher score of 8.7. Users on G2 indicate that ServiceNow's setup process is more intuitive, making it easier for teams to get started quickly.
- G2 users highlight that Salesforce Field Service has a strong focus on Employee Communication, scoring 8.5, which is crucial for field teams. However, ServiceNow Field Service Management received a slightly higher score of 8.7, with users noting its advanced communication tools that facilitate real-time updates and collaboration among team members.
- Reviewers say that the Quality of Support for ServiceNow Field Service Management is rated at 8.8, which many users appreciate for its responsiveness and helpfulness. In comparison, Salesforce Field Service's support, rated at 8.5, is still good but does not consistently meet the same high expectations set by ServiceNow users.
- Users report that both products perform well in Analytics, but Salesforce Field Service edges out with a score of 8.7 compared to ServiceNow's 8.5. Reviewers mention that Salesforce's reporting features provide deeper insights into field operations, which helps in making data-driven decisions.
- Users on G2 indicate that the Behavior Monitoring feature in Salesforce Field Service, rated at 8.2, is beneficial for tracking employee performance, but ServiceNow's similar feature is noted to be more comprehensive, leading to its higher score of 8.5. This difference is significant for organizations focused on optimizing field service efficiency.
Featured Products
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Field Service Management
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Pricing
Entry-Level Pricing
Salesforce Field Service
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
ServiceNow Field Service Management
No pricing availableFree Trial
Salesforce Field Service
No trial information availableServiceNow Field Service Management
No trial information availableRatings
Meets Requirements
8.6
279
9.3
10
Ease of Use
8.4
481
8.5
22
Ease of Setup
7.7
356
7.7
18
Ease of Admin
8.3
143
8.6
6
Quality of Support
8.5
269
8.5
10
Has the product been a good partner in doing business?
8.7
135
9.4
6
Product Direction (% positive)
8.8
273
8.8
10
Features by Category
Generative AI
8.1
93
Not enough data
7.6
91
Not enough data
Before the Job
8.5
216
8.0
5
8.6
210
7.8
6
8.6
216
8.3
6
8.5
209
9.4
6
On the Job
Feature Not Available
8.6
6
8.4
214
9.2
6
Feature Not Available
8.3
5
8.5
215
9.0
5
8.5
165
8.3
5
After the Job
8.6
217
9.3
5
8.7
211
9.3
5
8.2
167
Not enough data
8.9
166
Not enough data
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Salesforce Field Service and ServiceNow Field Service Management are categorized as Field Service Management
Unique Categories
Salesforce Field Service has no unique categories
ServiceNow Field Service Management has no unique categories
Reviews
Reviewers' Company Size
Salesforce Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow Field Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
9.0%
Information Technology and Services
8.7%
Telecommunications
5.2%
Hospital & Health Care
4.9%
Consumer Services
4.9%
Other
67.1%
Information Technology and Services
33.3%
Computer Software
12.5%
Hospital & Health Care
8.3%
Consulting
4.2%
Utilities
4.2%
Other
37.5%
Most Helpful Reviews
Salesforce Field Service
Most Helpful Favorable Review
Priyam S.
Verified User in Education Management
Best part is live tracking of field associates, that's helps in improving the productivity
Most Helpful Critical Review
Verified User in Mechanical or Industrial Engineering
The inability to create resources availability reports.
ServiceNow Field Service Management
Most Helpful Favorable Review
Cecily C.
Verified User in Information Technology and Services
I love that the dispatch workspace and the FSM are super easy modules to work with.
Most Helpful Critical Review
Tiffany C.
Verified User in Information Technology and Services
Requires Work Orders to be created and cannot implement dynamic scheduling with existing task types
Priyam S.
Verified User in Education Management
Best part is live tracking of field associates, that's helps in improving the productivity
Cecily C.
Verified User in Information Technology and Services
I love that the dispatch workspace and the FSM are super easy modules to work with.
Verified User in Mechanical or Industrial Engineering
The inability to create resources availability reports.
Tiffany C.
Verified User in Information Technology and Services
Requires Work Orders to be created and cannot implement dynamic scheduling with existing task types
Discussions
What is Salesforce Field Service used for?
2 comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Salesforce Field Service has no more discussions with answers
ServiceNow Field Service Management has no discussions with answers
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