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- Oracle HCM Cloud-vs-ServiceNow HR Service Delivery
Compare Oracle Global Human Resources Cloud and ServiceNow HR Service Delivery 
At a Glance
Market Segments
Enterprise (80.2% of reviews)
Enterprise (75.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Oracle Global Human Resources Cloud
Star Rating
(97)3.8 out of 5
Market Segments
Enterprise (80.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Oracle Global Human Resources CloudServiceNow HR Service Delivery
Star Rating
(101)4.3 out of 5
Market Segments
Enterprise (75.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ServiceNow HR Service DeliverySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Oracle Global Human Resources Cloud excels in "Organization Management" with a score of 8.8, while ServiceNow HR Service Delivery shines in "Time, Attendance, and PTO" with a remarkable score of 9.3, indicating a stronger focus on managing employee time and attendance.
- Reviewers mention that ServiceNow HR Service Delivery offers superior "Employee Portal" functionality, scoring 9.2 compared to Oracle's 8.3, highlighting a more user-friendly interface and better accessibility for employees.
- G2 users note that ServiceNow HR Service Delivery has a more robust "Document Management" system, achieving a score of 9.1, while Oracle's score of 6.7 suggests limitations in managing HR-related documents effectively.
- Users on G2 report that Oracle Global Human Resources Cloud has a lower score of 7.1 in "Salary Structures," indicating potential challenges in managing compensation structures compared to ServiceNow's impressive score of 9.4.
- Reviewers say that ServiceNow HR Service Delivery's "Self-Service" capabilities are highly rated at 9.3, making it easier for employees to access information and perform tasks independently, while Oracle's score of 7.5 suggests room for improvement in this area.
- Users report that Oracle Global Human Resources Cloud's "Quality of Support" is rated at 7.1, which is notably lower than ServiceNow HR Service Delivery's score of 8.3, indicating that users may experience better support and assistance with ServiceNow.
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Core HR
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Pricing
Entry-Level Pricing
Oracle Global Human Resources Cloud
No pricing availableServiceNow HR Service Delivery
No pricing availableFree Trial
Oracle Global Human Resources Cloud
No trial information availableServiceNow HR Service Delivery
No trial information availableRatings
Meets Requirements
7.9
52
8.8
50
Ease of Use
7.8
52
8.2
83
Ease of Setup
7.4
27
7.7
61
Ease of Admin
8.0
28
8.5
24
Quality of Support
7.1
50
8.4
46
Has the product been a good partner in doing business?
7.7
28
9.3
24
Product Direction (% positive)
8.1
43
8.6
49
Features by Category
Core HR
8.8
16
9.2
13
7.1
15
8.2
10
7.3
10
8.2
10
7.1
14
8.1
9
7.8
12
8.9
12
7.8
15
8.6
11
Generative AI
Not enough data
Not enough data
Platform
7.6
11
8.7
13
7.7
11
9.0
12
7.6
12
8.3
12
7.9
13
9.0
13
8.2
12
8.5
13
7.9
13
8.2
12
8.3
12
9.2
12
7.8
13
9.4
13
Customization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Logistics
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customization
8.0
5
8.8
20
7.5
6
8.9
18
HR Content
7.0
5
9.0
18
7.0
5
8.9
19
6.7
5
9.0
17
Logistics
7.3
5
8.9
19
8.3
6
9.2
22
Not enough data
9.0
13
Management
Not enough data
9.4
21
8.6
6
9.2
22
7.3
5
8.9
20
7.5
6
9.3
22
7.5
6
9.5
16
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Investigation
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
9.2
6
Access
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.2
6
Employee Experience
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
9.2
6
Generative AI
Not enough data
Not enough data
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cleaning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Onboarding
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.3
5
Not enough data
7.0
5
Not enough data
7.3
5
Platform Additional Functionality
Not enough data
8.1
6
Not enough data
Feature Not Available
Not enough data
7.0
5
Not enough data
7.8
6
Not enough data
7.8
6
Platform Data
Not enough data
7.0
5
Not enough data
Feature Not Available
Not enough data
8.3
5
Platform
7.6
11
8.7
13
7.7
11
9.0
12
7.6
12
8.3
12
7.9
13
9.0
13
8.2
12
8.5
13
7.9
13
8.2
12
8.3
12
9.2
12
7.8
13
9.4
13
Recruiting and Onboarding
Not enough data
Feature Not Available
Not enough data
8.6
6
Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Management
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
LMS Marketplace
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Interface
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Corporate Learning Management Systems
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.6
11
8.7
13
7.7
11
9.0
12
7.6
12
8.3
12
7.9
13
9.0
13
8.2
12
8.5
13
7.9
13
8.2
12
8.3
12
9.2
12
7.8
13
9.4
13
Categories
Categories
Shared Categories
Oracle Global Human Resources Cloud and ServiceNow HR Service Delivery are categorized as HR Service Delivery and Core HR
Unique Categories
Oracle Global Human Resources Cloud is categorized as HR Analytics
ServiceNow HR Service Delivery is categorized as Relocation Management, HR Case Management, Onboarding, Corporate Learning Management Systems, and SAP Store
Reviews
Reviewers' Company Size
Oracle Global Human Resources Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow HR Service Delivery
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Government Administration
8.1%
Hospital & Health Care
4.7%
Education Management
4.7%
Utilities
3.5%
Non-Profit Organization Management
3.5%
Other
75.6%
Information Technology and Services
14.6%
Human Resources
7.3%
Consulting
6.3%
Hospital & Health Care
6.3%
Financial Services
5.2%
Other
60.4%
Most Helpful Reviews
Oracle Global Human Resources Cloud
Most Helpful Favorable Review
Verified User in Food & Beverages
The Oracle was user friendly and able to be accessible at home
Most Helpful Critical Review
Verified User in Entertainment
Everything from the way t has look and feel, less intuitive, hard to connect with any other applications, having limitations in case someone need to do quick ad-hoc reporting on, Very limited and clunky way to import data, don't have full coverage of APIs.
ServiceNow HR Service Delivery
Most Helpful Favorable Review
Verified User in Biotechnology
This system makes creating tickets and following up with them a breeze. It keeps tracks of tickets as they go through the various stages of resolution, and offers a simple chat system to explain the problem/get help fast.
Most Helpful Critical Review
Quinn H.
Verified User in Education Management
The navigation of ServiceNow is a little clunky and seems outdated. Once you get used to the weird locations some things are in it is relatively easy to use.
Verified User in Food & Beverages
The Oracle was user friendly and able to be accessible at home
Verified User in Biotechnology
This system makes creating tickets and following up with them a breeze. It keeps tracks of tickets as they go through the various stages of resolution, and offers a simple chat system to explain the problem/get help fast.
Verified User in Entertainment
Everything from the way t has look and feel, less intuitive, hard to connect with any other applications, having limitations in case someone need to do quick ad-hoc reporting on, Very limited and clunky way to import data, don't have full coverage of APIs.
Quinn H.
Verified User in Education Management
The navigation of ServiceNow is a little clunky and seems outdated. Once you get used to the weird locations some things are in it is relatively easy to use.
Alternatives
Discussions
Oracle Global Human Resources Cloud has no discussions with answers
ServiceNow HR Service Delivery has no discussions with answers
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