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Compare Oracle CRM On Demand and Oracle Service Cloud (formerly RightNow)

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Oracle CRM On Demand
Oracle CRM On Demand
(100)
3.7 out of 5
Oracle CRM On Demand
By Oracle
Oracle Service Cloud (formerly RightNow)
Oracle Service Cloud (formerly RightNow)
(136)
3.9 out of 5
Oracle Service Cloud (formerly RightNow)
By Oracle
At a Glance
Oracle CRM On Demand
Oracle CRM On Demand
Star Rating
(100)3.7 out of 5
Market Segments
Enterprise (46.5% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Oracle CRM On Demand
Oracle Service Cloud (formerly RightNow)
Oracle Service Cloud (formerly RightNow)
Star Rating
(136)3.9 out of 5
Market Segments
Enterprise (57.5% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about Oracle Service Cloud (formerly RightNow)
Featured Products
Social Intents
Sponsored
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Social Intents
(10)
Customer Self-Service
Visit WebsiteVisit Website
SeoToaster CRM Ultimate
Sponsored
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SeoToaster CRM Ultimate
Customer Self-Service
Visit WebsiteVisit Website
Crescendo.ai
Sponsored
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Crescendo.ai
Customer Self-Service
Visit WebsiteVisit Website

Oracle CRM On Demand vs Oracle Service Cloud (formerly RightNow)

When assessing the two solutions, reviewers found Oracle Service Cloud (formerly RightNow) easier to use, set up, and administer. Reviewers also preferred doing business with Oracle Service Cloud (formerly RightNow) overall.

  • Reviewers felt that Oracle Service Cloud (formerly RightNow) meets the needs of their business better than Oracle CRM On Demand.
  • When comparing quality of ongoing product support, reviewers felt that Oracle Service Cloud (formerly RightNow) is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Oracle Service Cloud (formerly RightNow) over Oracle CRM On Demand.
Pricing
Entry-Level Pricing
Oracle CRM On Demand
No pricing available
Oracle Service Cloud (formerly RightNow)
No pricing available
Free Trial
Oracle CRM On Demand
No trial information available
Oracle Service Cloud (formerly RightNow)
No trial information available
Ratings
Meets Requirements
7.6
72
8.3
95
Ease of Use
7.1
71
7.9
94
Ease of Setup
6.5
33
6.8
67
Ease of Admin
6.6
30
7.4
68
Quality of Support
7.0
66
7.4
88
Has the product been a good partner in doing business?
6.5
27
7.5
66
Product Direction (% positive)
4.9
68
6.7
92
Features by Category
CRMHide 43 FeaturesShow 43 Features
7.5
65
Not enough data
Sales Force Automation
7.6
47
|
Verified
Not enough data
7.5
35
|
Verified
Not enough data
7.4
43
|
Verified
Not enough data
7.1
49
|
Verified
Not enough data
6.8
34
|
Verified
Not enough data
6.5
40
|
Verified
Not enough data
7.1
35
|
Verified
Not enough data
6.9
33
|
Verified
Not enough data
7.7
34
|
Verified
Not enough data
Marketing Automation
7.3
38
|
Verified
Not enough data
7.3
37
|
Verified
Not enough data
7.4
42
|
Verified
Not enough data
7.2
35
|
Verified
Not enough data
Customer Support
7.7
37
|
Verified
Not enough data
7.9
37
|
Verified
Not enough data
7.9
37
|
Verified
Not enough data
7.4
30
|
Verified
Not enough data
7.5
37
|
Verified
Not enough data
Reporting & Analytics
7.9
39
|
Verified
Not enough data
8.0
40
|
Verified
Not enough data
7.5
37
|
Verified
Not enough data
Mobile & Social
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
28
|
Verified
Not enough data
Platform
7.8
25
|
Verified
Not enough data
7.6
30
|
Verified
Not enough data
8.8
25
|
Verified
Not enough data
8.3
18
|
Verified
Not enough data
8.0
26
|
Verified
Not enough data
7.7
26
|
Verified
Not enough data
8.5
24
|
Verified
Not enough data
7.6
22
|
Verified
Not enough data
Integration
7.9
27
|
Verified
Not enough data
7.8
21
|
Verified
Not enough data
7.3
24
|
Verified
Not enough data
Generative AI
8.6
6
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Help DeskHide 24 FeaturesShow 24 Features
Not enough data
8.2
68
Ticket and Case Management
Not enough data
8.8
31
|
Verified
Not enough data
8.4
31
|
Verified
Not enough data
8.2
30
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
7.6
29
Not enough data
8.3
29
Not enough data
8.8
30
Not enough data
8.1
27
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.6
29
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
8.3
28
|
Verified
Not enough data
7.0
16
Not enough data
8.3
19
Platform
Not enough data
8.2
10
|
Verified
Not enough data
8.0
41
|
Verified
Not enough data
8.0
23
|
Verified
Not enough data
7.7
20
|
Verified
Not enough data
7.6
29
|
Verified
Not enough data
7.6
29
|
Verified
Live ChatHide 14 FeaturesShow 14 Features
Not enough data
8.2
62
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.5
30
|
Verified
Not enough data
8.1
30
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
8.4
15
|
Verified
Not enough data
Not enough data
Internal Use
Not enough data
8.0
41
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
7.9
16
Not enough data
8.0
32
|
Verified
Not enough data
8.4
23
|
Verified
Not enough data
8.1
32
|
Verified
Customer Self-ServiceHide 17 FeaturesShow 17 Features
Not enough data
8.0
65
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.3
43
Not enough data
8.0
40
Not enough data
7.8
24
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
8.2
25
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
7.7
11
Not enough data
8.2
14
Not enough data
8.0
10
Channels
Not enough data
8.2
16
Not enough data
7.4
13
Not enough data
8.7
13
Not enough data
7.8
15
Not enough data
8.8
10
Insight
Not enough data
8.1
14
Not enough data
8.7
15
Not enough data
7.9
14
Not enough data
8.4
15
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Oracle CRM On Demand
Oracle CRM On Demand
Oracle Service Cloud (formerly RightNow)
Oracle Service Cloud (formerly RightNow)
Oracle CRM On Demand and Oracle Service Cloud (formerly RightNow) share no categories
Unique Categories
Oracle CRM On Demand
Oracle CRM On Demand is categorized as CRM
Oracle Service Cloud (formerly RightNow)
Oracle Service Cloud (formerly RightNow) is categorized as Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
Oracle CRM On Demand
Oracle CRM On Demand
Small-Business(50 or fewer emp.)
17.4%
Mid-Market(51-1000 emp.)
36.0%
Enterprise(> 1000 emp.)
46.5%
Oracle Service Cloud (formerly RightNow)
Oracle Service Cloud (formerly RightNow)
Small-Business(50 or fewer emp.)
4.4%
Mid-Market(51-1000 emp.)
38.1%
Enterprise(> 1000 emp.)
57.5%
Reviewers' Industry
Oracle CRM On Demand
Oracle CRM On Demand
Information Technology and Services
17.2%
Computer Software
10.3%
Higher Education
3.4%
Financial Services
3.4%
Computer & Network Security
3.4%
Other
62.1%
Oracle Service Cloud (formerly RightNow)
Oracle Service Cloud (formerly RightNow)
Retail
13.9%
Information Technology and Services
13.9%
Computer Software
7.8%
Financial Services
4.3%
Education Management
3.5%
Other
56.5%
Most Helpful Reviews
Oracle CRM On Demand
Oracle CRM On Demand
Most Helpful Favorable Review
Mary H.
MH
Mary H.
Verified User in Building Materials

Ease of customization in most areas, intergration with outside websites is pretty easy to configure, reporting module is pretty easy to use as far as pointing and clicking to select fields needed. Easy to set up different access for different roles and I...

Most Helpful Critical Review
Kevin D.
KD
Kevin D.
Verified User in Computer Software

UI is old and crusty. Salesforce.com is setting the bar and OCRMOD is not rising up to the competition. Fixed number of custom objects over inflates their value. No place to load any kind of script (outside of direct javascript injections) to accomplish...

Oracle Service Cloud (formerly RightNow)
Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
EB
Ed B.
Verified User in Entertainment

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
PB
Peter B.
Verified User in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Alternatives
Oracle CRM On Demand
Oracle CRM On Demand Alternatives
Salesforce Sales Cloud
Salesforce Sales Cloud
Add Salesforce Sales Cloud
HubSpot Sales Hub
HubSpot Sales Hub
Add HubSpot Sales Hub
Zoho CRM
Zoho
Add Zoho CRM
Dynamics 365 Sales
Microsoft Dynamics 365 Sales
Add Dynamics 365 Sales
Oracle Service Cloud (formerly RightNow)
Oracle Service Cloud (formerly RightNow) Alternatives
Salesforce Service Cloud
SF Service Cloud
Add Salesforce Service Cloud
Zendesk Support Suite
Zendesk Support Suite
Add Zendesk Support Suite
Kustomer
Kustomer
Add Kustomer
Freshdesk
Freshdesk
Add Freshdesk
Discussions
Oracle CRM On Demand
Oracle CRM On Demand Discussions
Monty the Mongoose crying
Oracle CRM On Demand has no discussions with answers
See all discussions
Oracle Service Cloud (formerly RightNow)
Oracle Service Cloud (formerly RightNow) Discussions
Monty the Mongoose crying
Oracle Service Cloud (formerly RightNow) has no discussions with answers
See all discussions
Ask Oracle On Demand a QuestionContact Oracle On Demand
Ask Oracle a QuestionContact Oracle

Spotlight Categories

Add Product
Oracle CRM On Demand
Oracle CRM On Demand
Oracle Service Cloud (formerly RightNow)
Oracle Service Cloud (formerly RightNow)