Compare MyChart and Salesforce Health Cloud 
- Users report that Salesforce Health Cloud excels in "Patient Case Management" with a score of 9.0, highlighting its robust capabilities in tracking patient interactions and outcomes, while MyChart also performs well but is noted for its slightly lower score in this area.
- Reviewers mention that MyChart shines in "Patient Experience Management" with a score of 9.7, indicating a strong focus on user-friendly interfaces and patient engagement tools, whereas Salesforce Health Cloud, while effective, does not reach the same level of user satisfaction in this specific function.
- G2 users note that Salesforce Health Cloud's "EHR Integration" is rated at 8.5, which is praised for its seamless connectivity with various electronic health records, while MyChart's integration capabilities are also strong but are not highlighted as a standout feature by reviewers.
- Users on G2 report that MyChart's "Patient Portal" is rated at 9.0, with many users appreciating its intuitive design and ease of access for patients, whereas Salesforce Health Cloud's portal features are effective but do not receive the same level of acclaim.
- Reviewers mention that Salesforce Health Cloud's "Quality of Support" is rated at 7.8, with some users expressing concerns about response times, while MyChart's support is rated higher at 8.9, with users praising the responsiveness and helpfulness of the support team.
- Users say that both platforms have strong "Interoperability" features, but Salesforce Health Cloud's specific focus on "Device Interfacing" with a score of 8.5 is noted as a key advantage, allowing for better integration with various health devices compared to MyChart.
The ability to message quickly between patient and providers and their care team, previously due to hipaa, there was a lot of phone tag involved. In addition, accessing your own medica mecords was a huge nuisance and very timely with most practices. Having...
Making an appointment. Ridiculous process. For a follow up I pick the Dr by name. They direct me to the appt page. Then I have to choose their specialty, and you don't my Dr specialty? OK, use the drop-down list but it does not list their specialty. They...
Household view where you see all the members tied together based on the member plan with primary and secondary roles. Intitutive ways to tie together practitioners, providers and their networks with member plans. Excellent integration with CTI platforms as...
I dislike the rigidity of the program that shows up in certain areas
The ability to message quickly between patient and providers and their care team, previously due to hipaa, there was a lot of phone tag involved. In addition, accessing your own medica mecords was a huge nuisance and very timely with most practices. Having...
Household view where you see all the members tied together based on the member plan with primary and secondary roles. Intitutive ways to tie together practitioners, providers and their networks with member plans. Excellent integration with CTI platforms as...
Making an appointment. Ridiculous process. For a follow up I pick the Dr by name. They direct me to the appt page. Then I have to choose their specialty, and you don't my Dr specialty? OK, use the drop-down list but it does not list their specialty. They...
I dislike the rigidity of the program that shows up in certain areas
