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Compare MX and Plaid 
At a Glance
Market Segments
Mid-Market (42.9% of reviews)
Small-Business (61.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
MX
Star Rating
(14)4.7 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about MXPlaid
Star Rating
(32)4.1 out of 5
Market Segments
Small-Business (61.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about PlaidSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that MX excels in "Quality of Support" with a score of 9.4, while Plaid falls short with a score of 7.4. Reviewers mention that MX's support team is responsive and helpful, making it easier for businesses to resolve issues quickly.
- Reviewers say that MX has a higher "Ease of Use" rating at 9.4 compared to Plaid's 8.5. Users on G2 highlight that MX's user interface is intuitive and straightforward, which enhances the overall user experience.
- G2 users note that MX's "Product Direction" score of 7.3 indicates a need for improvement, while Plaid's score of 7.7 suggests a slightly more favorable outlook on future developments. Users mention that Plaid seems to be more proactive in addressing user feedback for product enhancements.
- Users report that MX offers superior "Mobility" features with a score of 9.3, allowing for seamless access across devices. In contrast, Plaid's mobility features are not as robust, which some users find limiting when trying to access services on the go.
- Reviewers mention that MX's "Integration Breadth" is a strong point, making it easier to connect with various platforms, while Plaid's pre-built connectors score lower at 7.7, indicating fewer options for integration. Users appreciate the flexibility MX provides in this area.
- Users on G2 highlight that MX's "Fraud Detection" capabilities are more advanced, with features like "Transaction Scoring" and "Fraud Markers" receiving positive feedback, whereas Plaid's offerings in this area are perceived as less comprehensive, leading to concerns about security.
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Pricing
Entry-Level Pricing
MX
No pricing availablePlaid
No pricing availableFree Trial
MX
Free Trial is available
Plaid
No trial information availableRatings
Meets Requirements
9.0
13
8.3
26
Ease of Use
9.4
13
8.5
26
Ease of Setup
7.8
9
8.2
10
Ease of Admin
8.0
9
8.5
9
Quality of Support
9.4
13
7.4
24
Has the product been a good partner in doing business?
9.1
9
7.6
9
Product Direction (% positive)
7.3
13
7.7
25
Features by Category
Detection
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Fraud Detection
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
9.3
5
Not enough data
8.3
5
Not enough data
7.3
5
Not enough data
8.3
5
Not enough data
Platform Interoperability
9.0
5
Not enough data
7.7
5
Not enough data
Agentic AI - Mobile Banking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Fraud Detection
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI - Anti Money Laundering
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Anti Money Laundering
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
MX and Plaid are categorized as Mobile Banking and Financial Data APIs
Unique Categories
MX is categorized as Core Banking
Plaid is categorized as Unified APIs, Identity Verification, Biometric Authentication, Anti-Money Laundering (AML), Address Verification, Fraud Detection, and Underwriting & Rating
Reviews
Reviewers' Company Size
MX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Plaid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
50.0%
Banking
35.7%
Animation
7.1%
Accounting
7.1%
‐
Other
0.0%
Financial Services
38.7%
Computer Software
12.9%
Internet
6.5%
Entertainment
6.5%
Consumer Services
6.5%
Other
29.0%
Most Helpful Reviews
MX
Most Helpful Favorable Review
Nick B.
Verified User in Financial Services
I love how easy payment acceptance and credit card storage is. The integration with mobile is also very handy.
Most Helpful Critical Review
Plaid
Most Helpful Favorable Review
Verified User in Computer Software
Plaid's support team is very responsive and takes the time to explain errors and resolution steps for each case we open with them. They always follow up to ensure that our users' issues have been resolved and see cases through to resolution. They have...
Most Helpful Critical Review
Gage A.
Verified User in Financial Services
I dislike a lot about this products but my number one issue is if someone forgets or needs to reset their login credientals we have to wait 24-72 hours to get that customer through our system again because of PLAID. PLAID's support system is very convoluted...
Nick B.
Verified User in Financial Services
I love how easy payment acceptance and credit card storage is. The integration with mobile is also very handy.
Verified User in Computer Software
Plaid's support team is very responsive and takes the time to explain errors and resolution steps for each case we open with them. They always follow up to ensure that our users' issues have been resolved and see cases through to resolution. They have...
Gage A.
Verified User in Financial Services
I dislike a lot about this products but my number one issue is if someone forgets or needs to reset their login credientals we have to wait 24-72 hours to get that customer through our system again because of PLAID. PLAID's support system is very convoluted...
Alternatives
Discussions
MX has no discussions with answers
Plaid has no discussions with answers
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