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Compare Missive and intheloop.io 
At a Glance
Market Segments
Small-Business (92.3% of reviews)
Small-Business (89.5% of reviews)
Entry-Level Pricing
Free
$30.00 1 user / Per Month
Missive
Star Rating
(493)4.7 out of 5
Market Segments
Small-Business (92.3% of reviews)
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansintheloop.io
Star Rating
(19)4.9 out of 5
Market Segments
Small-Business (89.5% of reviews)
Entry-Level Pricing
$30.00 1 user / Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Missive excels in its unified inbox feature, scoring 9.3, which allows for seamless management of multiple communication channels, while intheloop.io's unified inbox scored slightly lower at 8.9, indicating a less integrated experience.
- Reviewers mention that intheloop.io shines in its desktop application, achieving a perfect score of 10.0, which enhances user accessibility and functionality, whereas Missive's desktop application scored 9.2, suggesting it may not be as robust in this area.
- G2 users highlight the superior quality of support provided by intheloop.io, with a perfect score of 10.0, compared to Missive's score of 9.3, indicating that users may find more reliable assistance with intheloop.io.
- Users on G2 report that intheloop.io offers a more user-friendly setup experience, scoring 9.3 compared to Missive's 8.7, which may lead to quicker onboarding for new users.
- Reviewers mention that Missive's ticket creation user experience is highly rated at 9.7, showcasing its efficiency in managing customer inquiries, while intheloop.io does not have a comparable score available, suggesting a potential gap in this functionality.
- Users say that intheloop.io's performance tracking feature is rated higher at 8.9, indicating better analytics capabilities, while Missive's performance tracking scored lower at 7.9, which may affect users' ability to measure their communication effectiveness.
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Help Desk
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Help Desk
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Pricing
Entry-Level Pricing
Missive
Free
Free
- 15 days history limit
- Up to 3 users per organization
- Limited to 2 personal accounts per user
intheloop.io
Standard
$30.00
1 user / Per Month
Ideal for operational teams focused on improving customer service efficiency.
- Minimum 5 users
- Includes 10 channels
- Workload management
Free Trial
Missive
Free Trial is available
intheloop.io
Free Trial is available
Ratings
Meets Requirements
9.1
474
9.3
17
Ease of Use
8.8
482
9.4
17
Ease of Setup
8.7
425
9.3
9
Ease of Admin
9.0
159
9.4
8
Quality of Support
9.3
424
10.0
17
Has the product been a good partner in doing business?
9.7
153
10.0
8
Product Direction (% positive)
9.5
469
10.0
14
Features by Category
Ticket and Case Management
Not enough data
9.7
5
|
Verified
Not enough data
10.0
5
|
Verified
Not enough data
10.0
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
|
Verified
Not enough data
10.0
5
|
Verified
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
10.0
6
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Feature Not Available
Platform
Not enough data
9.0
5
Feature Not Available
7.7
5
Not enough data
8.0
5
|
Verified
Not enough data
Not enough data
Not enough data
9.0
5
|
Verified
Not enough data
Not enough data
Business Instant Messaging
8.6
174
Not enough data
9.0
177
Not enough data
7.8
179
Not enough data
Business Instant Messaging
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Business Instant Messaging
8.7
171
Not enough data
9.1
174
Not enough data
8.2
168
Not enough data
Generative AI - Business Instant Messaging
6.9
58
Not enough data
AI - Business Instant Messaging
6.7
57
Not enough data
6.9
56
Not enough data
6.6
54
Not enough data
6.9
55
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.7
233
Not enough data
8.2
219
Not enough data
Feature Not Available
Not enough data
Design
8.4
214
Not enough data
7.2
206
Not enough data
8.5
216
Not enough data
8.7
218
Not enough data
8.3
206
Not enough data
Generative AI
7.7
198
Not enough data
7.6
196
Not enough data
Inbox Tools
9.3
326
8.9
9
8.8
321
8.8
8
8.7
315
Not enough data
9.0
319
9.3
9
Coordination Tools
8.3
309
6.4
6
8.5
311
Not enough data
7.9
308
8.9
6
Software Options
9.2
312
10.0
10
8.9
313
9.1
9
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
7.9
95
Not enough data
8.8
96
Not enough data
6.9
84
Not enough data
8.2
89
Not enough data
Integrations
7.4
81
Not enough data
9.1
89
Not enough data
7.2
80
Not enough data
Time Management
9.0
89
Not enough data
8.8
84
Not enough data
8.9
88
Not enough data
Generative AI
7.2
80
Not enough data
6.3
77
Not enough data
6.9
78
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.0
88
Not enough data
8.0
87
Not enough data
Feature Not Available
Not enough data
Communication
7.9
108
Not enough data
8.8
111
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Internal Use
Feature Not Available
7.7
5
8.7
112
Not enough data
8.2
102
Not enough data
Feature Not Available
Not enough data
9.1
111
Not enough data
8.1
100
Not enough data
Generative AI
7.9(won by default)
66
Not enough data
7.9(won by default)
64
Not enough data
Process
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5(won by default)
77
Not enough data
Channels
8.9(won by default)
76
Not enough data
8.8(won by default)
77
Not enough data
8.6(won by default)
73
Not enough data
7.5(won by default)
73
Not enough data
8.7(won by default)
74
Not enough data
Insight
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Missive and intheloop.io are categorized as Email Client and Shared Inbox
Unique Categories
Missive is categorized as Business Instant Messaging, Customer Communications Management, Social Customer Service, Live Chat, and Email Management
intheloop.io is categorized as Help Desk
Reviews
Reviewers' Company Size
Missive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
intheloop.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
9.8%
Marketing and Advertising
9.6%
Accounting
5.9%
Real Estate
5.5%
Computer Software
5.1%
Other
64.2%
Management Consulting
10.5%
Cosmetics
10.5%
Warehousing
5.3%
Transportation/Trucking/Railroad
5.3%
Security and Investigations
5.3%
Other
63.2%
Most Helpful Reviews
Missive
Most Helpful Favorable Review
Gabriel G.
Verified User in Manufacturing
Missive is a hidden gem. As the owner of Lasclay, an innovative milkweed products manufacturer and e-commerce, I've had my fair share of experiences with various customer service and sales platforms. While giants like Intercom, Gorgias, and Zendesk...
Most Helpful Critical Review
Verified User in Events Services
The pricing. It felt high per user and then they raised the pricing again. Granted if you compare them to the others, like Front, Helpscout, Zendesk, they are less with (IMHO) greater value. The search feature. It relies on your email server which means...
intheloop.io
Most Helpful Favorable Review
Support S.
Verified User in Real Estate
Before buying this solution, I have tried it, and it really promises what it says, the support is excellent.
Most Helpful Critical Review
Gabriel G.
Verified User in Manufacturing
Missive is a hidden gem. As the owner of Lasclay, an innovative milkweed products manufacturer and e-commerce, I've had my fair share of experiences with various customer service and sales platforms. While giants like Intercom, Gorgias, and Zendesk...
Support S.
Verified User in Real Estate
Before buying this solution, I have tried it, and it really promises what it says, the support is excellent.
Verified User in Events Services
The pricing. It felt high per user and then they raised the pricing again. Granted if you compare them to the others, like Front, Helpscout, Zendesk, they are less with (IMHO) greater value. The search feature. It relies on your email server which means...
Discussions
Is Front app good?
1 comment
Official Response from Missive
Yes, Front is a good and solid software. One of the main differences is that Missive does not offer a feature where you forward emails to a Front address and...Read more
What does Missive do?
1 comment
Official Response from Missive
Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and...Read more
What is Missive app?
1 comment
Official Response from Missive
Missive is a tool designed for team collaboration and productivity, centered on communication. Its primary goal is to eliminate barriers between internal and...Read more
intheloop.io has no discussions with answers
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