Compare LiveChat and Olark 
- Users report that Olark excels in its In-App Messaging feature, scoring a perfect 9.7, which allows for seamless communication within applications. In contrast, LiveChat's score of 8.9 indicates it may not be as robust in this area.
- Reviewers mention that LiveChat offers superior Quality of Support, with a score of 9.1 compared to Olark's 8.8. This suggests that users may find LiveChat more responsive and helpful when issues arise.
- G2 users highlight Olark's strong performance in Ticket Creation User Experience with a score of 9.2, indicating a user-friendly interface for creating support tickets. LiveChat does not have a score listed for this feature, which may suggest a lack of focus or user satisfaction in this area.
- Users on G2 report that LiveChat shines in Customization, scoring 8.4, which allows businesses to tailor the software to their specific needs. Olark, with a lower score of 7.7, may not offer the same level of flexibility.
- Reviewers mention that both platforms perform well in Ease of Use, each scoring 9.3, indicating that users find both products intuitive and easy to navigate, which is crucial for quick adoption.
- Users say that while both platforms have strong Mobile User Support with scores of 9.1, Olark's overall user experience may be slightly more favorable due to its additional features like co-browsing, which scored 9.2, enhancing real-time customer interaction.
- 60-day chat history
- Basic chat customization
- Agent availability
- Per Operator
- Customize Your Design
- Chat Ratings
I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.
They offer many features, like tracking sales post chat and Google event but none of them can be configured easily, The tech team takes ever to attempt to solve. They lack innovation in rule engine
Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...
I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.
I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.
Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...
They offer many features, like tracking sales post chat and Google event but none of them can be configured easily, The tech team takes ever to attempt to solve. They lack innovation in rule engine
I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.
