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Compare JivoChat and tawk.to

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At a Glance
JivoChat
JivoChat
Star Rating
(50)4.6 out of 5
Market Segments
Mid-Market (66.0% of reviews)
Information
Entry-Level Pricing
No pricing available
Learn more about JivoChat
tawk.to
tawk.to
Star Rating
(191)4.5 out of 5
Market Segments
Small-Business (75.0% of reviews)
Information
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that tawk.to excels in its pop-up chat feature, scoring 9.3, which allows for seamless customer engagement, while JivoChat's pop-up chat feature received a slightly higher score of 9.6, indicating a more refined user experience.
  • Reviewers mention that JivoChat offers superior targeted emails functionality with a score of 9.5 compared to tawk.to's 8.0, highlighting JivoChat's ability to effectively reach specific customer segments.
  • G2 users note that tawk.to's customization options are rated at 8.5, which is lower than JivoChat's impressive 9.3, suggesting that JivoChat provides more flexibility in tailoring the chat experience to fit brand needs.
  • Users on G2 report that JivoChat's team inbox feature, rated at 9.4, significantly enhances collaboration among team members, while tawk.to's score of 8.7 indicates it may not be as robust in this area.
  • Reviewers mention that tawk.to's conversation archiving feature is rated at 8.9, which is lower than JivoChat's 9.5, suggesting that JivoChat offers a more effective way to manage and retrieve past conversations.
  • Users say that JivoChat's quality of support is rated at 9.0, which is higher than tawk.to's 8.4, indicating that JivoChat may provide a more responsive and helpful customer service experience.
Featured Products
Pricing
Entry-Level Pricing
JivoChat
No pricing available
tawk.to
Free
Free
Per Month
Browse all 5 pricing plans
Free Trial
JivoChat
No trial information available
tawk.to
Free Trial is available
Ratings
Meets Requirements
9.3
39
9.2
165
Ease of Use
9.6
40
9.1
164
Ease of Setup
9.5
29
9.2
79
Ease of Admin
9.5
29
9.1
76
Quality of Support
8.9
41
8.5
134
Has the product been a good partner in doing business?
9.1
29
8.9
65
Product Direction (% positive)
8.8
40
9.0
157
Features by Category
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.0
10
Not enough data
6.9
9
Not enough data
6.7
9
Communication
9.6
39
|
Verified
9.2
131
|
Verified
9.2
39
|
Verified
8.9
132
|
Verified
9.4
36
8.0
98
|
Verified
9.3
38
|
Verified
9.0
116
|
Verified
7.4
7
8.3
39
Internal Use
9.3
39
|
Verified
8.5
124
|
Verified
9.5
38
|
Verified
8.9
121
|
Verified
8.8
36
|
Verified
8.5
111
8.2
38
8.7
113
|
Verified
9.2
37
|
Verified
8.7
109
|
Verified
9.3
38
|
Verified
8.4
110
|
Verified
Categories
Categories
Shared Categories
JivoChat
JivoChat
tawk.to
tawk.to
JivoChat and tawk.to are categorized as Live Chat
Unique Categories
JivoChat
JivoChat is categorized as Chatbots
tawk.to
tawk.to has no unique categories
Reviews
Reviewers' Company Size
JivoChat
JivoChat
Small-Business(50 or fewer emp.)
34.0%
Mid-Market(51-1000 emp.)
66.0%
Enterprise(> 1000 emp.)
0%
tawk.to
tawk.to
Small-Business(50 or fewer emp.)
75.0%
Mid-Market(51-1000 emp.)
20.1%
Enterprise(> 1000 emp.)
4.9%
Reviewers' Industry
JivoChat
JivoChat
Information Technology and Services
42.6%
Computer & Network Security
10.6%
Oil & Energy
6.4%
Retail
4.3%
Marketing and Advertising
4.3%
Other
31.9%
tawk.to
tawk.to
Computer Software
12.5%
Information Technology and Services
10.9%
Marketing and Advertising
8.7%
Internet
5.4%
Education Management
4.3%
Other
58.2%
Most Helpful Reviews
JivoChat
JivoChat
Most Helpful Favorable Review
Lain A.
LA
Lain A.
Verified User in Information Technology and Services

Before knowing JivoChat we spent a good time reviewing other live chat programs, and JivoChat seemed perfect to us from the moment we saw it and even more when we deployed it on our website. From the first moment it has allowed us to communicate with our...

Most Helpful Critical Review
KK
Karsten K.
Verified User in Hospitality

Useless software - offers a call back functionality but the field the client can use to enter his phone number is in lots of countries to short. Client will not get an error message but connection fails. - customer service is promising a lot but...

tawk.to
tawk.to
Most Helpful Favorable Review
Gaurav S.
GS
Gaurav S.
Verified User in Information Technology and Services

The most amazing part of the tawk to the tool is its easy integration feature. You can easily integrate with your website whether it's a WordPress-based website or a proper PHP-coded one.

Most Helpful Critical Review
Dickens H.
DH
Dickens H.
Verified User in Management Consulting

Tawk did not have a lot of options when it came to the auto-response system. Instead, it could only capture the visitor's personal information rather than all the details about what they wanted to buy from me.

Alternatives
JivoChat
JivoChat Alternatives
Tidio
Tidio
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Fin by Intercom
Fin by Intercom
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Drift
Drift
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FreshChat
FreshChat
Add FreshChat
tawk.to
tawk.to Alternatives
Zendesk Support Suite
Zendesk Support Suite
Add Zendesk Support Suite
Fin by Intercom
Fin by Intercom
Add Fin by Intercom
Tidio
Tidio
Add Tidio
Drift
Drift
Add Drift
Discussions
JivoChat
JivoChat Discussions
Is JivoChat legit?
2 comments
Pedro O.
PO
It is! Definetly brings us more than we expect.Read more
Monty the Mongoose crying
JivoChat has no more discussions with answers
tawk.to
tawk.to Discussions
What is tawk.to used for?
1 comment
AS
It's a live chatting software used on the website to interact with clients mostly.Read more
Monty the Mongoose crying
tawk.to has no more discussions with answers