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Compare Jira and Zoho BugTracker 
At a Glance
Market Segments
Mid-Market (42.9% of reviews)
Small-Business (69.2% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
$8/month /user if billed annually, plus tax as applicable
Jira
Star Rating
(6,442)4.3 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansZoho BugTracker
Star Rating
(40)4.4 out of 5
Market Segments
Small-Business (69.2% of reviews)
Entry-Level Pricing
$8/month /user if billed annually, plus tax as applicable
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira excels in its Kanban Board feature, providing a highly customizable interface that allows teams to visualize their workflow effectively. In contrast, Zoho BugTracker's Kanban Board is noted for being less flexible, which may limit some users' ability to tailor their processes.
- Reviewers mention that Jira's Bug History functionality is robust, allowing teams to track the lifecycle of bugs comprehensively. Zoho BugTracker also offers this feature, but users say it lacks the depth and detail that Jira provides, making it harder to analyze past issues.
- G2 users highlight that Jira's Time Tracking capabilities are superior, integrating seamlessly with other project management tools. Users on G2 report that Zoho BugTracker's time tracking is less intuitive, which can lead to inefficiencies in tracking project timelines.
- Reviewers mention that both products have strong Analytics features, but users say Jira's analytics are more advanced, offering deeper insights into team performance and project progress compared to Zoho BugTracker's more basic analytics.
- Users report that Jira's Custom Workflows feature is highly praised for its flexibility, allowing teams to create workflows that fit their specific needs. In contrast, Zoho BugTracker's workflow customization options are seen as limited, which can hinder teams that require more tailored solutions.
- Reviewers mention that while both products have good Quality of Support, Jira's support is often highlighted as more responsive and comprehensive, with users on G2 noting that Zoho BugTracker's support can sometimes be slower to respond to inquiries.
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Pricing
Entry-Level Pricing
Jira
Free
Free
10 Users Per Month
Free forever for 10 users
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards
Zoho BugTracker
Premium
$8
/month /user if billed annually, plus tax as applicable
Unlimited Projects, no upper limit on users
- Custom Fields
- Custom Roles & Profiles
- Custom Notifications
Free Trial
Jira
Free Trial is available
Zoho BugTracker
Free Trial is available
Ratings
Meets Requirements
8.8
5,343
8.9
29
Ease of Use
8.0
5,379
8.9
29
Ease of Setup
7.7
1,641
8.5
20
Ease of Admin
7.5
1,339
8.3
20
Quality of Support
8.3
4,086
8.4
23
Has the product been a good partner in doing business?
8.5
1,204
8.3
17
Product Direction (% positive)
8.3
5,173
8.4
29
Features by Category
Tasks
9.0
200
Not enough data
8.7
198
Not enough data
8.8
200
Not enough data
8.6
199
Not enough data
8.5
192
Not enough data
8.1
190
Not enough data
8.4
196
Not enough data
8.4
148
Not enough data
Projects
8.8
193
Not enough data
8.6
188
Not enough data
8.0
177
Not enough data
8.3
184
Not enough data
8.5
189
Not enough data
7.8
132
Not enough data
9.1
141
Not enough data
8.2
178
Not enough data
8.1
133
Not enough data
7.9
139
Not enough data
8.5
178
Not enough data
Resource Management
8.3
179
Not enough data
8.3
182
Not enough data
8.3
181
Not enough data
Project Monitoring
8.2
171
Not enough data
8.3
179
Not enough data
8.7
183
Not enough data
Generative AI
7.1
125
Not enough data
7.2
127
Not enough data
Agentic AI - Project Management
6.3
10
Not enough data
6.2
10
Not enough data
6.3
10
Not enough data
6.3
10
Not enough data
6.2
10
Not enough data
6.3
10
Not enough data
6.5
10
Not enough data
Bug Reporting
8.8
1519
8.8
12
8.7
1479
8.8
12
8.8
1553
8.6
11
Bug Monitoring
8.6
1467
8.3
12
8.9
1563
8.6
13
8.8
1455
8.6
12
Agentic AI - Bug Tracking
6.5
16
Not enough data
6.9
15
Not enough data
6.6
16
Not enough data
Communication
8.4
2337
Not enough data
8.2
2202
Not enough data
8.1
2115
Not enough data
Planning
8.6
2800
Not enough data
8.7
2876
Not enough data
8.8
2614
Not enough data
8.6
2719
Not enough data
8.3
2339
Not enough data
Workflow Management
8.6
2667
Not enough data
8.8
2918
Not enough data
7.8
1948
Not enough data
8.4
2179
Not enough data
Categories
Categories
Shared Categories
Jira and Zoho BugTracker are categorized as Bug Tracking
Unique Categories
Jira is categorized as Product Management and Project Management
Zoho BugTracker has no unique categories
Reviews
Reviewers' Company Size
Jira
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho BugTracker
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
23.7%
Information Technology and Services
23.5%
Internet
4.5%
Financial Services
4.4%
Marketing and Advertising
4.2%
Other
39.6%
Information Technology and Services
28.2%
Computer Software
25.6%
Marketing and Advertising
10.3%
Research
5.1%
Financial Services
5.1%
Other
25.6%
Most Helpful Reviews
Jira
Most Helpful Favorable Review
Daniel J.
Verified User in Computer & Network Security
We use JIRA extensively for issue management and tracking. Each team has a project and it is a great way to work amongst teams and collaborate. The tool is very versatile and great to have project leaders, watchers, stakeholders, etc. They also have...
Most Helpful Critical Review
Andrew H.
Verified User in Internet
JIRA is an overly complicated system for managing projects. The biggest problem with JIRA will make you feel like you've collected and documented all the information, yet give you a false sense of security. JIRA will get in the way of critical communication...
Zoho BugTracker
Most Helpful Favorable Review
Tomáš V.
Verified User in Computer Software
BugTracker is easy tool for projects, who dont want to use git tools.
Most Helpful Critical Review
Verified User in Real Estate
The bugtracker customization for templates and it's integration with Zendesk is buggy.
Daniel J.
Verified User in Computer & Network Security
We use JIRA extensively for issue management and tracking. Each team has a project and it is a great way to work amongst teams and collaborate. The tool is very versatile and great to have project leaders, watchers, stakeholders, etc. They also have...
Tomáš V.
Verified User in Computer Software
BugTracker is easy tool for projects, who dont want to use git tools.
Andrew H.
Verified User in Internet
JIRA is an overly complicated system for managing projects. The biggest problem with JIRA will make you feel like you've collected and documented all the information, yet give you a false sense of security. JIRA will get in the way of critical communication...
Verified User in Real Estate
The bugtracker customization for templates and it's integration with Zendesk is buggy.
Discussions
Is Jira a good tool?
12 comments
MP
Yes, It's very useful, Just start on it and give some time on that.Read more
What are the features of JIRA?
11 comments
CS
Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your...Read more
How is Jira transforming project management practices in agile software development teams?
6 comments
VC
teams plan sprints, manage backlogsRead more
Zoho BugTracker has no discussions with answers
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