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- Insight Hub (formerly SmartBear BugSnag)-vs-Rollbar
Compare Insight Hub (formerly SmartBear BugSnag) and Rollbar 
At a Glance
Market Segments
Small-Business (45.2% of reviews)
Small-Business (61.8% of reviews)
Entry-Level Pricing
Free Trial Per Month
$0.00
Insight Hub (formerly SmartBear BugSnag)
Star Rating
(31)4.3 out of 5
Market Segments
Small-Business (45.2% of reviews)
Entry-Level Pricing
Free Trial Per Month
Browse all 4 pricing plansRollbar
Star Rating
(172)4.5 out of 5
Market Segments
Small-Business (61.8% of reviews)
Entry-Level Pricing
$0.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Rollbar excels in "Constant Monitoring" with a score of 9.3, providing real-time insights into application performance, while BugSnag, although strong, has a slightly lower focus on this area.
- Reviewers mention that Rollbar's "Timely Alerts" feature, rated at 9.5, ensures that teams are promptly notified of issues, which is crucial for maintaining application stability, whereas BugSnag's alerting system, while effective, does not match this level of responsiveness.
- G2 users highlight Rollbar's superior "Quality of Support" with a score of 9.2, indicating that users feel well-supported during their troubleshooting processes, compared to BugSnag's score of 8.8, which, while still good, suggests room for improvement.
- Users on G2 appreciate Rollbar's "Bug History" feature, rated at 9.2, for its comprehensive tracking of past issues, which aids in understanding recurring problems, while BugSnag shines with a slightly higher score of 9.7, indicating a more robust history tracking capability.
- Reviewers mention that Rollbar's "User Reports and Feedback" feature scores 8.3, which allows for effective communication of issues from users, but BugSnag's approach in this area is noted to be more user-friendly, leading to a higher satisfaction rate among its users.
- Users say that while both products offer "Data Retention" capabilities, BugSnag's score of 9.3 suggests a more favorable experience in retaining and accessing historical data compared to Rollbar's score of 8.9, making it a better choice for teams needing extensive data history.
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Pricing
Entry-Level Pricing
Insight Hub (formerly SmartBear BugSnag)
Free
Free Trial
Per Month
- 1 user
- Error and performance monitoring
- 7.5K events and 1M spans per month
Rollbar
Free
$0.00
All the basic features that help you discover, predict and remediate errors.
- 5,000 error events monthly
- Real-time feed and alerts
- Intelligent error grouping
Free Trial
Insight Hub (formerly SmartBear BugSnag)
Free Trial is available
Rollbar
Free Trial is available
Ratings
Meets Requirements
8.9
28
8.9
143
Ease of Use
8.9
28
8.7
145
Ease of Setup
9.0
7
9.2
59
Ease of Admin
8.8
7
9.0
57
Quality of Support
8.8
17
9.2
90
Has the product been a good partner in doing business?
9.3
5
9.5
46
Product Direction (% positive)
7.4
27
7.5
136
Features by Category
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Website Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bug Reporting
Not enough data
8.8
48
Not enough data
8.8
38
Not enough data
8.5
51
Bug Monitoring
Not enough data
8.9
69
9.7
5
9.2
72
9.3
5
8.8
72
Agentic AI - Bug Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Crash Monitoring
Not enough data
9.3
15
Not enough data
9.5
16
Not enough data
8.3
10
Crash Data
Not enough data
8.1
14
Not enough data
7.6
13
Not enough data
8.1
13
Metrics
Not enough data
6.1
6
Not enough data
5.8
6
Not enough data
5.3
6
Not enough data
5.6
6
Not enough data
5.3
5
Monitoring
Not enough data
8.3
9
Not enough data
8.2
10
Not enough data
7.8
13
Not enough data
6.0
8
Not enough data
8.1
9
Response
Not enough data
8.0
14
Not enough data
8.6
15
Not enough data
7.8
13
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
6.8
11
Not enough data
6.4
11
Functionality
Not enough data
6.9
8
Not enough data
6.9
8
Not enough data
6.5
8
Not enough data
7.3
10
Generative AI
Not enough data
5.0
6
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
Not enough data
6.1
6
Not enough data
5.8
6
Not enough data
5.3
6
Not enough data
5.6
6
Not enough data
5.3
5
Categories
Categories
Shared Categories
Insight Hub (formerly SmartBear BugSnag) and Rollbar are categorized as Bug Tracking and Application Performance Monitoring (APM)
Unique Categories
Insight Hub (formerly SmartBear BugSnag) is categorized as Digital Experience Monitoring (DEM) and Website Monitoring
Rollbar is categorized as Mobile Crash Reporting and IT Alerting
Reviews
Reviewers' Company Size
Insight Hub (formerly SmartBear BugSnag)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Rollbar
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.4%
Internet
9.7%
Information Technology and Services
9.7%
Hospital & Health Care
9.7%
Financial Services
9.7%
Other
41.9%
Computer Software
26.7%
Information Technology and Services
20.6%
Internet
6.1%
Financial Services
5.5%
Retail
3.0%
Other
38.2%
Most Helpful Reviews
Insight Hub (formerly SmartBear BugSnag)
Most Helpful Favorable Review
Adolfo T.
Verified User in Gambling & Casinos
Excellent filtering error and notification of new messages. Bugsnag simplifies the categorization errors and easily integrates with tracking and command problems sending messages. Bugsnag is very easy to set up and maintain; It has powerful search...
Most Helpful Critical Review
Verified User in Financial Services
Verified User in Financial Services
The new UI, error grouping algorithm is not very accurate, especially for JavaScript.
Rollbar
Most Helpful Favorable Review
Michael N.
Verified User in Internet
The best part about Rollbar is the very well balanced UI that allows you to see all errors tracked for various environments including testing, staging, and production. I love how easy it is to integrate with many different languages. Tracking client side...
Most Helpful Critical Review
Verified User in Financial Services
I liked the cost to use it the least. It seemed a little bit too high for how much we use it.
Adolfo T.
Verified User in Gambling & Casinos
Excellent filtering error and notification of new messages. Bugsnag simplifies the categorization errors and easily integrates with tracking and command problems sending messages. Bugsnag is very easy to set up and maintain; It has powerful search...
Michael N.
Verified User in Internet
The best part about Rollbar is the very well balanced UI that allows you to see all errors tracked for various environments including testing, staging, and production. I love how easy it is to integrate with many different languages. Tracking client side...
Verified User in Financial Services
Verified User in Financial Services
The new UI, error grouping algorithm is not very accurate, especially for JavaScript.
Verified User in Financial Services
I liked the cost to use it the least. It seemed a little bit too high for how much we use it.
Discussions
Insight Hub (formerly SmartBear BugSnag) has no discussions with answers
Why isn't there a iOS/Android app to get push notifications?
1 comment
BD
You can do what I do, and setup a filter on your mobile email app. So when you get an email from Rollbar you get a notification on your phone. This has saved...Read more
What is rollbar software?
1 comment
SS
It’s a bug tracking & monitoring solution for many frameworks & programming languages helps in making code reliable & bug freeRead more
Are rollbars free?
1 comment
Official Response from Rollbar
YES! Rollbar provides a free forever account. You can sign up today https://rollbar.com/signupRead more
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