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- Infor Customer Relationship Management (CRM)-vs-Sugar Sell
Compare Infor Customer Relationship Management (CRM) and Sugar Sell 
At a Glance
Market Segments
Mid-Market (54.4% of reviews)
Mid-Market (48.5% of reviews)
Entry-Level Pricing
No pricing available
$19.00 Per Month
Infor Customer Relationship Management (CRM)
Star Rating
(76)3.2 out of 5
Market Segments
Mid-Market (54.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Infor Customer Relationship Management (CRM)Sugar Sell
Star Rating
(767)3.8 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Entry-Level Pricing
$19.00 Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Infor CloudSuite CRM has a lower ease of setup rating (4.9) compared to Sugar Sell (7.2), indicating that Sugar Sell may provide a more user-friendly onboarding experience.
- Reviewers mention that Sugar Sell excels in lead management (7.9) and email marketing (7.1), while Infor CloudSuite CRM falls short in these areas with ratings of 6.5 and 5.8 respectively, suggesting that Sugar Sell may be better suited for businesses focused on marketing automation.
- G2 users highlight that Sugar Sell offers superior customer support features, with case management rated at 7.9 compared to Infor CloudSuite CRM's 6.9, indicating a more robust support system for users of Sugar Sell.
- Users on G2 report that Sugar Sell's reporting capabilities are significantly better, with a rating of 7.7 for reporting and 8.0 for dashboards, while Infor CloudSuite CRM only scores 5.7 and 6.3 respectively, suggesting that Sugar Sell provides more insightful analytics tools.
- Reviewers mention that Sugar Sell shines in customization options (8.2) and workflow capability (7.8), whereas Infor CloudSuite CRM has lower ratings of 7.0 and 5.7, indicating that Sugar Sell may offer more flexibility for tailoring the software to specific business needs.
- Users say that Sugar Sell's integration capabilities are superior, with data import/export tools rated at 7.6 and integration APIs at 7.7, compared to Infor CloudSuite CRM's lower ratings of 5.2 in both areas, suggesting that Sugar Sell may better facilitate connections with other software systems.
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Pricing
Entry-Level Pricing
Infor Customer Relationship Management (CRM)
No pricing availableSugar Sell
Sell Essentials
$19.00
Per Month
3 Users Minimum. Sales force automation for growing teams needing 3-5 seats with basic support and ease of upgrade.
- Account Management
- Contact Management
- Lead Management
Free Trial
Infor Customer Relationship Management (CRM)
No trial information availableSugar Sell
No trial information availableRatings
Meets Requirements
6.7
63
8.0
609
Ease of Use
6.5
64
7.6
645
Ease of Setup
5.0
29
7.2
342
Ease of Admin
5.5
32
7.7
317
Quality of Support
6.2
53
7.6
552
Has the product been a good partner in doing business?
6.9
26
7.8
301
Product Direction (% positive)
3.8
64
7.0
596
Features by Category
Sales Force Automation
7.3
52
|
Verified
8.2
501
|
Verified
6.7
26
7.6
321
6.5
50
|
Verified
7.8
468
|
Verified
6.3
51
|
Verified
7.7
486
|
Verified
5.9
37
|
Verified
7.2
357
|
Verified
6.2
50
|
Verified
7.4
411
|
Verified
6.2
40
|
Verified
7.3
345
|
Verified
5.9
34
|
Verified
7.4
347
|
Verified
6.0
34
|
Verified
7.7
375
|
Verified
Marketing Automation
5.9
32
7.1
353
|
Verified
6.2
33
7.2
360
|
Verified
6.6
36
|
Verified
7.9
426
|
Verified
6.3
24
|
Verified
7.0
311
|
Verified
Customer Support
7.0
27
|
Verified
7.9
385
|
Verified
6.4
22
|
Verified
7.6
347
|
Verified
6.3
25
|
Verified
7.7
357
|
Verified
6.0
20
|
Verified
7.4
291
6.7
25
|
Verified
7.7
312
|
Verified
Reporting & Analytics
5.8
43
|
Verified
7.7
468
|
Verified
6.4
41
|
Verified
8.0
474
|
Verified
5.0
37
|
Verified
7.4
365
|
Verified
Mobile & Social
5.2
22
|
Verified
7.2
268
|
Verified
5.4
22
|
Verified
7.2
266
|
Verified
5.8
31
|
Verified
7.4
329
|
Verified
Platform
7.2
24
|
Verified
8.2
259
|
Verified
5.8
24
|
Verified
7.8
254
|
Verified
7.5
23
|
Verified
8.1
267
|
Verified
6.6
15
|
Verified
7.9
167
|
Verified
7.2
20
|
Verified
8.2
213
|
Verified
4.8
22
7.5
215
|
Verified
6.1
23
|
Verified
7.6
255
|
Verified
5.7
20
|
Verified
7.2
198
|
Verified
Integration
5.4
30
|
Verified
7.6
259
|
Verified
5.5
17
|
Verified
7.7
201
|
Verified
4.4
20
7.3
197
|
Verified
Generative AI
Not enough data
6.1
27
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Infor Customer Relationship Management (CRM) and Sugar Sell are categorized as CRM
Unique Categories
Infor Customer Relationship Management (CRM) has no unique categories
Sugar Sell has no unique categories
Reviews
Reviewers' Company Size
Infor Customer Relationship Management (CRM)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sugar Sell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
17.1%
Information Technology and Services
11.4%
Marketing and Advertising
5.7%
Machinery
4.3%
Hospital & Health Care
4.3%
Other
57.1%
Information Technology and Services
13.2%
Computer Software
10.5%
Marketing and Advertising
5.8%
Financial Services
5.7%
Construction
2.7%
Other
62.2%
Most Helpful Reviews
Infor Customer Relationship Management (CRM)
Most Helpful Favorable Review
Verified User in Machinery
Great functionality. The system is fairly easy to figure out and use. There are a lot of features already built into the system so we didn't need to customize much. The way you can create complex groups of data easily without programming knowledge is...
Most Helpful Critical Review
Verified User in Executive Office
I dislike the fashion in which the system has been deployed throughout the organization. It is highly dependent on internal IT resources to support. SalesLogix also does not offer a lot of out-of-the-box training & support resources for it's end users.
Sugar Sell
Most Helpful Favorable Review
Cristi H.
Verified User in Marketing and Advertising
First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to...
Most Helpful Critical Review
Eugene C.
Verified User in Venture Capital & Private Equity
Not as robust as salesforce, but it works just fine for a pilot installation
Verified User in Machinery
Great functionality. The system is fairly easy to figure out and use. There are a lot of features already built into the system so we didn't need to customize much. The way you can create complex groups of data easily without programming knowledge is...
Cristi H.
Verified User in Marketing and Advertising
First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to...
Verified User in Executive Office
I dislike the fashion in which the system has been deployed throughout the organization. It is highly dependent on internal IT resources to support. SalesLogix also does not offer a lot of out-of-the-box training & support resources for it's end users.
Eugene C.
Verified User in Venture Capital & Private Equity
Not as robust as salesforce, but it works just fine for a pilot installation
Alternatives
Discussions
Infor Customer Relationship Management (CRM) has no discussions with answers
Why did you choose Sugar over something like Salesforce? what benefits do you see?
2 comments
KR
We went with Sugar for the cost savings and it did what we needed well enough at the time. As we grew it was difficult to scale. We ended up switching to...Read more
How can my business deploy Sugar?
1 comment
Official Response from Sugar Sell
Sugar can be deployed in nearly any IT environment: As a SaaS "On Demand" solution; behind your organizations firewall in your own datacenter; on public...Read more
How much does Sugar cost to deploy?
1 comment
Official Response from Sugar Sell
Sugar is priced simply - with no hidden fees unlike other SaaS CRM providers.
Costs vary depending on edition, here are the breakdowns, in terms of user...Read more
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