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Compare IFS and mHelpDesk 
At a Glance
Market Segments
Mid-Market (63.3% of reviews)
Small-Business (43.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
IFS
Star Rating
(266)4.0 out of 5
Market Segments
Mid-Market (63.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about IFSmHelpDesk
Star Rating
(145)4.0 out of 5
Market Segments
Small-Business (43.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about mHelpDeskSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that IFS excels in its Chart of Accounts feature, receiving a score of 9.8, while mHelpDesk's score of 8.3 indicates it may not offer the same level of customization and flexibility in this area.
- Reviewers mention that mHelpDesk shines in Payments Scheduling with a score of 8.9, compared to IFS's score of 8.1, suggesting that mHelpDesk provides a more user-friendly experience for managing payment timelines.
- G2 users highlight that IFS's Quality of Support is rated at 6.4, which is notably lower than mHelpDesk's 8.2, indicating that users may find mHelpDesk's customer service more responsive and helpful.
- Users on G2 report that IFS has a more complex Ease of Setup with a score of 6.6, while mHelpDesk's score of 7.6 suggests a smoother onboarding process, making it potentially more accessible for small businesses.
- Reviewers say that mHelpDesk's Ease of Use is rated at 8.3, which is higher than IFS's 7.6, indicating that mHelpDesk may be more intuitive for everyday users, especially those with less technical expertise.
- Users report that IFS's Product Direction score of 8.2 reflects a strong commitment to future development, while mHelpDesk's score of 7.0 suggests it may not be as focused on evolving its features to meet user needs.
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Pricing
Entry-Level Pricing
IFS
No pricing availablemHelpDesk
No pricing availableFree Trial
IFS
No trial information availablemHelpDesk
Free Trial is available
Ratings
Meets Requirements
8.1
217
8.2
113
Ease of Use
7.6
218
8.3
115
Ease of Setup
6.6
150
7.6
45
Ease of Admin
7.4
149
8.0
45
Quality of Support
6.4
211
8.2
114
Has the product been a good partner in doing business?
7.2
149
7.6
45
Product Direction (% positive)
8.1
211
7.0
113
Features by Category
Accounting
8.4
30
Not enough data
8.0
25
Not enough data
7.9
25
Not enough data
8.1
26
Not enough data
7.8
24
Not enough data
8.2
25
Not enough data
7.9
28
Not enough data
8.1
24
Not enough data
8.0
23
Not enough data
7.9
25
Not enough data
Inventory & Warehouse
8.9
30
Not enough data
8.5
31
Not enough data
8.5
31
Not enough data
8.3
29
Not enough data
8.1
26
Not enough data
7.8
22
Not enough data
8.5
23
Not enough data
8.1
15
Not enough data
Purchasing
8.2
31
Not enough data
8.8
30
Not enough data
7.9
25
Not enough data
8.4
30
Not enough data
Sales & Marketing
8.5
26
Not enough data
8.3
20
Not enough data
8.6
28
Not enough data
7.8
27
Not enough data
8.3
24
Not enough data
7.7
23
Not enough data
Manufacturing
8.1
27
Not enough data
7.5
23
Not enough data
7.7
22
Not enough data
8.1
27
Not enough data
8.3
26
Not enough data
8.3
27
Not enough data
7.7
20
Not enough data
8.4
21
Not enough data
Quality Management
8.0
23
Not enough data
7.7
24
Not enough data
7.0
20
Not enough data
7.4
23
Not enough data
7.6
19
Not enough data
7.6
21
Not enough data
8.0
21
Not enough data
Distribution
8.4
27
Not enough data
8.5
22
Not enough data
7.5
24
Not enough data
8.6
26
Not enough data
8.3
24
Not enough data
HR
8.3
12
Not enough data
7.6
19
Not enough data
7.4
23
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Process ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Accounting
9.8
8
Not enough data
7.2
6
Not enough data
8.6
6
Not enough data
8.1
9
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
9.3
5
Not enough data
8.9
6
Not enough data
9.2
6
Not enough data
7.6
7
Not enough data
Inventory & Warehouse
8.3
12
Not enough data
8.6
12
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.8
12
Not enough data
Purchasing
8.0
9
Not enough data
8.3
11
Not enough data
8.5
10
Not enough data
8.8
11
Not enough data
Sales & Marketing
8.3
11
Not enough data
7.9
8
Not enough data
8.0
10
Not enough data
8.1
9
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
Discrete Manufacturing
8.0
9
Not enough data
7.2
6
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.2
10
Not enough data
Process Manufacturing
7.2
6
Not enough data
7.1
8
Not enough data
7.2
6
Not enough data
ETO Manufacturing
7.7
8
Not enough data
7.5
6
Not enough data
7.0
5
Not enough data
Quality Management
8.3
6
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.8
8
Not enough data
Service
Not enough data
Not enough data
Not enough data
Not enough data
7.5
6
Not enough data
Distribution
8.3
9
Not enough data
8.1
9
Not enough data
8.7
10
Not enough data
HR
Not enough data
Not enough data
Not enough data
Not enough data
7.8
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Mixed Mode ERP
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Accounting
8.3
23
Not enough data
6.9
16
Not enough data
6.8
16
Not enough data
7.8
22
Not enough data
7.5
19
Not enough data
7.2
21
Not enough data
7.6
18
Not enough data
7.6
20
Not enough data
7.6
17
Not enough data
7.5
17
Not enough data
Inventory & Warehouse
8.0
22
Not enough data
7.6
21
Not enough data
7.7
21
Not enough data
7.4
18
Not enough data
6.8
18
Not enough data
Purchasing
7.6
19
Not enough data
8.3
20
Not enough data
8.0
20
Not enough data
8.1
20
Not enough data
Sales & Marketing
7.6
19
Not enough data
7.4
14
Not enough data
8.1
18
Not enough data
8.0
17
Not enough data
7.8
19
Not enough data
7.4
17
Not enough data
Manufacturing
8.0
20
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
7.9
19
Not enough data
7.2
15
Not enough data
7.6
18
Not enough data
Quality Management
7.5
16
Not enough data
7.4
16
Not enough data
6.4
15
Not enough data
7.5
16
Not enough data
Distribution
8.1
19
Not enough data
8.0
19
Not enough data
7.9
19
Not enough data
HR
6.3
10
Not enough data
7.4
12
Not enough data
7.3
11
Not enough data
Generative AI
4.3
5
Not enough data
4.7
5
Not enough data
Accounting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory & Warehouse
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Purchasing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales & Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Manufacturing
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
HR
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Accounting
6.9
47
Not enough data
6.8
47
Not enough data
6.8
51
Not enough data
7.1
58
Not enough data
6.5
35
Not enough data
7.6
64
Not enough data
7.5
67
Not enough data
7.6
60
Not enough data
7.3
52
Not enough data
7.1
52
Not enough data
7.5
73
Not enough data
7.0
49
Not enough data
7.4
52
Not enough data
7.1
45
Not enough data
7.7
49
Not enough data
7.7
56
Not enough data
7.5
52
Not enough data
7.4
63
Not enough data
Back Office
7.4
54
Not enough data
7.7
47
Not enough data
6.9
26
Not enough data
7.1
43
Not enough data
7.5
52
Not enough data
7.3
30
Not enough data
6.4
25
Not enough data
8.2
71
Not enough data
8.2
65
Not enough data
7.0
36
Not enough data
7.3
45
Not enough data
7.5
40
Not enough data
7.5
43
Not enough data
7.0
28
Not enough data
Front Office
6.8
31
Not enough data
6.0
24
Not enough data
7.2
39
Not enough data
7.6
35
Not enough data
6.8
29
Not enough data
6.8
20
Not enough data
6.7
22
Not enough data
7.4
48
Not enough data
7.4
42
Not enough data
6.6
29
Not enough data
7.1
49
Not enough data
7.0
41
Not enough data
6.4
20
Not enough data
6.3
21
Not enough data
6.7
22
Not enough data
6.8
31
Not enough data
Integration
6.7
33
Not enough data
7.2
62
Not enough data
7.3
58
Not enough data
Logistics
7.6
61
Not enough data
7.1
50
Not enough data
7.2
51
Not enough data
7.4
66
Not enough data
7.5
65
Not enough data
8.0
64
Not enough data
7.4
57
Not enough data
7.2
56
Not enough data
7.8
63
Not enough data
7.8
58
Not enough data
Platform
7.6
64
Not enough data
7.0
47
Not enough data
7.2
55
Not enough data
7.5
60
Not enough data
7.3
67
Not enough data
7.1
55
Not enough data
Production
7.6
60
Not enough data
6.4
40
Not enough data
7.1
48
Not enough data
6.9
47
Not enough data
7.2
44
Not enough data
6.7
36
Not enough data
7.5
56
Not enough data
7.2
49
Not enough data
7.1
38
Not enough data
7.5
52
Not enough data
6.8
34
Not enough data
7.4
48
Not enough data
Reporting & Analytics
7.2
61
Not enough data
7.4
63
Not enough data
7.3
56
Not enough data
Generative AI
5.9
9
Not enough data
6.2
11
Not enough data
Asset Definition
8.2
12
Not enough data
7.9
11
Not enough data
8.2
12
Not enough data
8.2
11
Not enough data
Asset Tracking
6.7
12
Not enough data
8.3
12
Not enough data
7.9
13
Not enough data
Inventory
8.1
12
Not enough data
6.7
11
Not enough data
7.1
12
Not enough data
Depreciation
7.9
11
Not enough data
8.2
11
Not enough data
7.7
11
Not enough data
7.1
12
Not enough data
Maintenance
7.9
11
Not enough data
7.6
11
Not enough data
7.6
9
Not enough data
7.8
10
Not enough data
8.0
9
Not enough data
8.0
11
Not enough data
Field Service
8.2
11
Not enough data
8.5
8
Not enough data
7.6
7
Not enough data
Monitoring
7.4
11
Not enough data
8.5
10
Not enough data
7.3
10
Not enough data
Contract & Warranty
8.2
10
Not enough data
8.1
8
Not enough data
7.4
9
Not enough data
Analytics
8.7
14
Not enough data
8.3
14
Not enough data
8.2
11
Not enough data
Integration
9.2
12
Not enough data
7.1
7
Not enough data
8.7
13
Not enough data
Logistics and Operations
6.9
7
Not enough data
6.9
6
Not enough data
7.4
7
Not enough data
8.3
8
Not enough data
8.1
7
Not enough data
7.4
9
Not enough data
6.1
9
Not enough data
8.3
7
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
Nonconformance
7.0
18
Not enough data
6.9
18
Not enough data
7.5
16
Not enough data
Quality system
7.5
19
Not enough data
7.3
17
Not enough data
7.3
19
Not enough data
Risk Management
6.3
15
Not enough data
6.3
13
Not enough data
6.7
18
Not enough data
Inspection Management
6.3
17
Not enough data
7.1
18
Not enough data
7.0
17
Not enough data
Compliance
7.0
15
Not enough data
6.8
13
Not enough data
6.8
14
Not enough data
Platform
6.5
21
Not enough data
7.4
23
Not enough data
6.3
15
Not enough data
6.8
23
Not enough data
Services
7.3
22
Not enough data
6.4
24
Not enough data
6.4
23
Not enough data
6.1
20
Not enough data
Bill Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bill Processing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Before the Job
7.5
31
8.0
57
8.1
36
7.9
53
8.2
32
8.1
53
8.0
33
7.9
52
On the Job
7.9
39
7.4
11
7.8
38
8.1
55
7.7
31
7.8
6
7.4
32
8.0
46
7.3
11
8.1
6
After the Job
7.8
44
8.1
56
7.4
38
8.0
47
7.8
32
8.1
42
7.8
25
8.1
38
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
IFS and mHelpDesk are categorized as Field Service Management
Unique Categories
IFS is categorized as Process ERP, Mixed Mode ERP, Discrete ERP, ETO ERP, Quality Management (QMS), Enterprise Asset Management (EAM), ERP Systems, Aviation MRO, and Construction ERP
mHelpDesk is categorized as Billing and Repair Shop
Reviews
Reviewers' Company Size
IFS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
mHelpDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
8.8%
Oil & Energy
8.1%
Information Technology and Services
7.3%
Electrical/Electronic Manufacturing
4.6%
Construction
4.6%
Other
66.5%
Hospital & Health Care
10.0%
Education Management
9.2%
Utilities
6.2%
Real Estate
4.6%
Insurance
4.6%
Other
65.4%
Most Helpful Reviews
IFS
Most Helpful Favorable Review
Per Christian B.
Verified User in Information Technology and Services
Great usability, look and feel, good possbilities to configure customer requirements.
Most Helpful Critical Review
huzefa a.
Verified User in Food & Beverages
IFS seems to be focusing on niche spaces. The core of this system is good. But they seem to be losing their way. Lobbies did not add much value. Thing like 3D modelling and virtual reality are gimmicks for an ERP.
mHelpDesk
Most Helpful Favorable Review
Patty v.
Verified User in Wholesale
Super easy app to schedule my apoitmens .. Its like a go go agenda love it and very helpful
Most Helpful Critical Review
Verified User in Consumer Services
It’s not very intuitive. I’d like more custom options and ease of use. There are some flaws with how it operates if you don’t do things in the exact order; such as if you create and invoice it doesn’t automatically create a job.
Per Christian B.
Verified User in Information Technology and Services
Great usability, look and feel, good possbilities to configure customer requirements.
Patty v.
Verified User in Wholesale
Super easy app to schedule my apoitmens .. Its like a go go agenda love it and very helpful
huzefa a.
Verified User in Food & Beverages
IFS seems to be focusing on niche spaces. The core of this system is good. But they seem to be losing their way. Lobbies did not add much value. Thing like 3D modelling and virtual reality are gimmicks for an ERP.
Verified User in Consumer Services
It’s not very intuitive. I’d like more custom options and ease of use. There are some flaws with how it operates if you don’t do things in the exact order; such as if you create and invoice it doesn’t automatically create a job.
Discussions
IFS FSM could refer to a specific term or acronym that is not widely recognized or could be context-specific. Without additional context, it's challenging to provide an accurate translation or explanation. However, in general terms, IFS could stand for "Internal Family Systems," a type of psychotherapy, and FSM could stand for "Finite State Machine," a computational model. If these are the intended meanings, the phrase could relate to a concept or system that combines elements of both. More context is needed for a precise translation.
2 comments
SN
It’s IFS’s Field Service Module. This is a module developed by IFS to support field agents wherein they can key in requirements/service reports from remote...Read more
IFS stands for Internal Family Systems, a therapeutic approach that focuses on understanding and harmonizing the different 'parts' or sub-personalities within an individual.
1 comment
RM
It is Cloud base ERP systemRead more
mHelpDesk has no discussions with answers
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