Introducing G2.ai, the future of software buying.Try now
- Home
- ...
- Order Management Software
- IBM Sterling Order Management
- Salesforce Order Management
- IBM Sterling Order Management-vs-Salesforce Order Management
Compare IBM Sterling Order Management and Salesforce Order Management 
At a Glance
Market Segments
Enterprise (54.5% of reviews)
Mid-Market (48.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
IBM Sterling Order Management
Star Rating
(82)4.4 out of 5
Market Segments
Enterprise (54.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about IBM Sterling Order ManagementSalesforce Order Management
Star Rating
(87)4.3 out of 5
Market Segments
Mid-Market (48.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Salesforce Order ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that IBM Sterling Order Management excels in order entry with a score of 9.2, highlighting its intuitive interface and efficient registration process, while Salesforce Order Management scores slightly lower at 8.5, indicating some users find it less straightforward.
- Reviewers mention that IBM Sterling's shipping and tracking features are robust, scoring 9.5, which users appreciate for their reliability and real-time updates, whereas Salesforce Order Management, with a score of 9.1 for shipping, is noted to have occasional delays in tracking notifications.
- G2 users highlight that IBM Sterling's inventory management shines with a stock levels score of 8.7, particularly praising its ability to manage flow of goods effectively at 9.5, while Salesforce's stock levels score of 9.2 is commendable but lacks the same depth in flow management.
- Users on G2 report that IBM Sterling's customer management features, particularly order status and information access, both score 9.2, making it a preferred choice for those needing detailed insights, while Salesforce's information access score of 8.6 suggests some limitations in data retrieval.
- Reviewers say that IBM Sterling's payment gateway feature is highly rated at 9.4, with users appreciating its seamless integration and reliability, compared to Salesforce's score of 8.8, which some users find less flexible in terms of payment options.
- Users report that both platforms perform well in automatic payments, with IBM Sterling scoring 8.9 and Salesforce at 9.0, but Salesforce users mention that its automatic payment setup is more user-friendly, making it easier for businesses to manage recurring transactions.
Pricing
Entry-Level Pricing
IBM Sterling Order Management
No pricing availableSalesforce Order Management
No pricing availableFree Trial
IBM Sterling Order Management
No trial information availableSalesforce Order Management
No trial information availableRatings
Meets Requirements
8.6
51
8.9
57
Ease of Use
8.6
51
8.3
73
Ease of Setup
6.6
27
7.8
48
Ease of Admin
7.2
26
7.8
24
Quality of Support
8.2
51
8.7
56
Has the product been a good partner in doing business?
8.7
28
8.3
24
Product Direction (% positive)
8.8
48
8.2
59
Features by Category
Order Entry
9.2
21
8.5
34
9.3
21
8.6
34
9.3
21
8.5
33
Order Tracking
9.5
22
9.1
33
9.5
22
8.9
34
9.0
22
8.3
33
Inventory Management
8.7
22
9.3
31
9.5
22
8.8
32
9.3
22
9.0
31
Customer Management
9.2
23
9.2
31
9.3
23
8.7
33
8.9
23
9.3
32
Subscription Management
9.0
22
9.0
32
9.4
21
8.9
29
8.8
20
8.9
30
8.9
18
9.1
30
Agentic AI - Order Management
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Categories
Categories
Shared Categories
IBM Sterling Order Management and Salesforce Order Management are categorized as Order Management
Unique Categories
IBM Sterling Order Management has no unique categories
Salesforce Order Management has no unique categories
Reviews
Reviewers' Company Size
IBM Sterling Order Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Order Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
34.8%
Information Technology and Services
16.7%
Computer Software
9.1%
Financial Services
7.6%
Apparel & Fashion
4.5%
Other
27.3%
Information Technology and Services
14.0%
Retail
11.6%
Accounting
8.1%
Computer Software
7.0%
Financial Services
5.8%
Other
53.5%
Most Helpful Reviews
IBM Sterling Order Management
Most Helpful Favorable Review
Verified User in Financial Services
The best thing about this is that it is so easy to use.
Most Helpful Critical Review
Verified User in Pharmaceuticals
Documentation limited presence in global operations warehouse management
Salesforce Order Management
Most Helpful Favorable Review
Rahul T.
Verified User in Information Services
order management is all about from getting order to deliver and improving customer experience and that flow is very smooth
Most Helpful Critical Review
Verified User in Financial Services
Wish there was a "help" blip on certain screens/items
Verified User in Financial Services
The best thing about this is that it is so easy to use.
Rahul T.
Verified User in Information Services
order management is all about from getting order to deliver and improving customer experience and that flow is very smooth
Verified User in Pharmaceuticals
Documentation limited presence in global operations warehouse management
Verified User in Financial Services
Wish there was a "help" blip on certain screens/items
Alternatives
Discussions
Will IBM Order Management help me monitor orders to ensure that they fulfilled on time?
2 comments
Official Response from IBM Sterling Order Management
Yes, IBM Order Management proactively monitor orders to allow you to correct problem orders before they impact the customer and help ensure a positive...Read more
IBM Order Management is a software solution that helps businesses manage and optimize their order fulfillment processes. It provides tools for order processing, inventory management, and customer service, enabling companies to efficiently handle orders from multiple sales channels and improve customer satisfaction.
1 comment
Official Response from IBM Sterling Order Management
Order Management helps your company deliver a superior customer experience by enabling your company to execute and coordinate order fulfillment processes...Read more
Will IBM Order Management provide me with a foundation to provide Omni-channel offerings to my customers?
1 comment
Official Response from IBM Sterling Order Management
Yes, IBM Order Management provides complete real-time global inventory visibility, sophisticated sourcing and fulfillment logic across all channels, and...Read more
Salesforce Order Management has no discussions with answers
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
