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Compare Help & Manual and MadCap Flare 
At a Glance
Market Segments
Small-Business (85.0% of reviews)
Mid-Market (52.1% of reviews)
Entry-Level Pricing
$1099
$2,333.00 Per Year
Help & Manual
Star Rating
(22)4.8 out of 5
Market Segments
Small-Business (85.0% of reviews)
Entry-Level Pricing
$1099
Browse all 3 pricing plansMadCap Flare
Star Rating
(430)4.4 out of 5
Market Segments
Mid-Market (52.1% of reviews)
Entry-Level Pricing
$2,333.00 Per Year
Free Trial is available
Learn more about MadCap FlareSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Help & Manual excels in content authoring with a score of 9.3, highlighting its intuitive Rich Text Editor, while MadCap Flare, with a score of 8.9, is noted for its robust versioning capabilities but lacks the same ease of use in content creation.
- Reviewers mention that Help & Manual's approval process is rated at 8.5, making it easier for teams to manage content reviews, whereas MadCap Flare's approval process, rated at 8.0, is seen as less streamlined, which can slow down collaboration.
- G2 users indicate that Help & Manual's ease of setup is significantly better, scoring 9.1 compared to MadCap Flare's 7.9, suggesting that new users find Help & Manual more accessible for getting started quickly.
- Users on G2 highlight Help & Manual's superior quality of support, with a score of 9.5, as a key differentiator, while MadCap Flare, with a score of 8.5, is perceived to have slower response times and less comprehensive support resources.
- Reviewers say that Help & Manual offers a more user-friendly interface, reflected in its ease of use score of 8.7, compared to MadCap Flare's 7.4, which some users find overwhelming due to its complexity.
- Users report that Help & Manual's web publishing capabilities are rated at 9.2, making it a preferred choice for those needing efficient online content delivery, while MadCap Flare, although strong in other areas, does not match this level of performance in web publishing.
Featured Products
Sponsored
Kontent.ai
(148)
Web Content Management
Visit Website
Pricing
Entry-Level Pricing
Help & Manual
Server Edition
$1099
Floating server license for one user at a time. The total number of users is unlimited. Server licenses are great for small to medium authoring teams.
MadCap Flare
Subscription
$2,333.00
Per Year
Includes Maintenance and Support
- Free Product Upgrades and Updates
- Unlimited Email and Phone Support
- Free Web-based MadCap Flare Introductory Training
Free Trial
Help & Manual
No trial information availableMadCap Flare
Free Trial is available
Ratings
Meets Requirements
9.4
20
8.7
358
Ease of Use
8.7
20
7.4
358
Ease of Setup
9.1
11
7.9
261
Ease of Admin
9.5
11
8.0
252
Quality of Support
9.5
18
8.5
335
Has the product been a good partner in doing business?
9.8
9
8.9
253
Product Direction (% positive)
9.4
20
7.7
333
Features by Category
Content
Not enough data
9.3
54
Not enough data
9.3
50
Not enough data
8.9
45
Not enough data
8.6
25
Not enough data
8.5
24
Not enough data
8.6
20
Not enough data
8.3
35
Not enough data
8.1
49
Not enough data
8.9
49
Design
Not enough data
7.8
49
Not enough data
7.8
28
Not enough data
7.9
41
Not enough data
8.5
48
Platform
Not enough data
8.3
43
Not enough data
8.3
26
Not enough data
8.6
45
Not enough data
8.5
32
Not enough data
8.7
33
Not enough data
8.5
25
Not enough data
7.9
26
Not enough data
7.7
22
Agentic AI - Web Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
7.5
87
Not enough data
8.0
86
Not enough data
7.8
72
Collaboration
Not enough data
7.9
74
Not enough data
7.2
60
File Types
Not enough data
8.8
96
Not enough data
7.5
90
Not enough data
9.2
86
Edit & Revise
Not enough data
8.5
76
Not enough data
8.1
58
Not enough data
8.7
95
Integrate & Embed
Not enough data
6.7
30
Not enough data
8.8
56
Not enough data
8.3
43
Operating System
Not enough data
8.8
100
Not enough data
4.4
16
Not enough data
4.0
12
Generative AI
Not enough data
6.1
6
Not enough data
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
5.8
6
Agentic AI - Document Creation
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help & Manual and MadCap Flare are categorized as Help Authoring Tool (HAT)
Unique Categories
Help & Manual has no unique categories
MadCap Flare is categorized as Document Creation and Web Content Management
Reviews
Reviewers' Company Size
Help & Manual
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
MadCap Flare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
50.0%
Information Technology and Services
10.0%
Education Management
10.0%
Telecommunications
5.0%
Mechanical or Industrial Engineering
5.0%
Other
20.0%
Computer Software
38.1%
Information Technology and Services
15.5%
Writing and Editing
3.6%
Financial Services
2.6%
Computer & Network Security
2.4%
Other
37.9%
Most Helpful Reviews
Help & Manual
Most Helpful Favorable Review
Alberto S.
Verified User in Computer Software
People creating documentation must have a right balance between knowing all details and nuances about the product being documented and being able to create good-looking and consistent documentation. Help&Manual allows to have someone from our dev team...
Most Helpful Critical Review
MadCap Flare
Most Helpful Favorable Review
Bonnie W.
Verified User in Information Technology and Services
I was the only technical writer at my company for a couple of years and at that time I was using Word, converting to HTML and 'massaging' it in Dreamweaver to post it on our website via Joomla/K2. Let's not forget, saving as a PDF, as well. Anyone that...
Most Helpful Critical Review
Philo C.
Verified User in E-Learning
The program is one of the more buggy ones I've owned over the past ten years, and deficiencies will carry over for multiple updates. Tech support is only fair, and not that good unless you purchase the more expensive platinum plan.
Alberto S.
Verified User in Computer Software
People creating documentation must have a right balance between knowing all details and nuances about the product being documented and being able to create good-looking and consistent documentation. Help&Manual allows to have someone from our dev team...
Bonnie W.
Verified User in Information Technology and Services
I was the only technical writer at my company for a couple of years and at that time I was using Word, converting to HTML and 'massaging' it in Dreamweaver to post it on our website via Joomla/K2. Let's not forget, saving as a PDF, as well. Anyone that...
Philo C.
Verified User in E-Learning
The program is one of the more buggy ones I've owned over the past ten years, and deficiencies will carry over for multiple updates. Tech support is only fair, and not that good unless you purchase the more expensive platinum plan.
Discussions
Grow your website
1 comment
MA
Certainly! Please provide the text you would like translated.Read more
Help & Manual has no more discussions with answers
How long does it take to learn how to use MadCap Flare?
1 comment
MM
For the very basic features like moving around the interface, adding topics, and creating targets (i.e., output), you can be productive within a couple of...Read more
What does the output from Flare look like? Are there any examples I can see?
1 comment
JC
There are tons of examples, and, if I showed anything in particular, it wouldn't give it justice. That said, they have lots and lots of examples on their...Read more
If our team uses Flare, what can we expect in terms of the return on investment?
1 comment
EW
In the early 1990's I was using 3 programs to manage just the learning content of a U.S. Navy training department . Over the last 30 years I have seen...Read more
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