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Compare GitLab and Jira 
At a Glance
Market Segments
Small-Business (37.5% of reviews)
Mid-Market (42.9% of reviews)
Entry-Level Pricing
No pricing available
Free 10 Users Per Month
GitLab
Star Rating
(835)4.5 out of 5
Market Segments
Small-Business (37.5% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GitLabJira
Star Rating
(6,436)4.3 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira excels in its Kanban Board feature, allowing for effective task visualization and management, while GitLab's Pipeline Control is praised for its seamless integration with CI/CD processes, making it easier for teams to manage their workflows.
- Reviewers mention that Jira's Custom Workflows provide flexibility in adapting to various project needs, whereas GitLab's Release Automation feature is highlighted for its ability to streamline deployment processes, significantly reducing time to market.
- G2 users indicate that Jira's Dashboards offer robust reporting capabilities, enabling teams to track progress effectively, while GitLab's Reporting and Analytics tools are noted for their depth in providing insights into code quality and project health.
- Users on G2 say that Jira's Ease of Setup is a common pain point, with many finding it less intuitive compared to GitLab, which reviewers mention has a more user-friendly interface that simplifies the onboarding process.
- Reviewers mention that Jira's Quality of Support is generally good, but GitLab users report a slightly higher satisfaction rate, particularly appreciating the responsiveness and helpfulness of GitLab's support team.
- Users say that while Jira is strong in Task Management, GitLab shines in Automation, with many users praising its intelligent automation features that enhance productivity and reduce manual effort.
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Pricing
Entry-Level Pricing
GitLab
No pricing availableJira
Free
Free
10 Users Per Month
Free forever for 10 users
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards
Free Trial
GitLab
Free Trial is available
Jira
Free Trial is available
Ratings
Meets Requirements
9.1
625
8.8
5,336
Ease of Use
8.7
627
8.0
5,372
Ease of Setup
8.5
187
7.7
1,634
Ease of Admin
8.6
166
7.5
1,337
Quality of Support
8.5
492
8.3
4,080
Has the product been a good partner in doing business?
8.8
141
8.5
1,202
Product Direction (% positive)
8.7
593
8.3
5,166
Features by Category
Tasks
Not enough data
9.0
194
Not enough data
8.7
192
Not enough data
8.8
194
Not enough data
8.6
193
Not enough data
8.5
186
Not enough data
8.1
184
Not enough data
8.4
190
Not enough data
8.4
142
Projects
Not enough data
8.8
187
Not enough data
8.6
182
Not enough data
8.0
171
Not enough data
8.3
178
Not enough data
8.5
183
Not enough data
7.8
126
Not enough data
9.1
135
Not enough data
8.2
172
Not enough data
8.1
127
Not enough data
8.0
133
Not enough data
8.5
172
Resource Management
Not enough data
8.2
173
Not enough data
8.2
176
Not enough data
8.3
175
Project Monitoring
Not enough data
8.2
165
Not enough data
8.3
173
Not enough data
8.7
178
Generative AI
Not enough data
7.2
120
Not enough data
7.3
122
Agentic AI - Project Management
Not enough data
6.9
6
Not enough data
6.7
6
Not enough data
6.4
6
Not enough data
6.9
6
Not enough data
6.7
6
Not enough data
6.9
6
Not enough data
7.2
6
Administration
8.7
117
Not enough data
8.9
125
Not enough data
8.6
117
Not enough data
Functionality
9.0
123
Not enough data
8.6
109
Not enough data
8.5
104
Not enough data
8.7
109
Not enough data
8.6
98
Not enough data
Processes
9.1
126
Not enough data
9.0
115
Not enough data
8.7
115
Not enough data
Administration
9.1
24
Not enough data
9.0
23
Not enough data
Analysis
8.5
22
Not enough data
8.8
23
Not enough data
9.0
23
Not enough data
8.7
22
Not enough data
Testing
8.6
23
Not enough data
8.6
23
Not enough data
8.9
22
Not enough data
8.6
22
Not enough data
8.6
20
Not enough data
8.2
20
Not enough data
8.5
20
Not enough data
Agentic AI - Static Application Security Testing (SAST)
Not enough data
Not enough data
Administration
9.2
24
Not enough data
8.8
23
Not enough data
Analysis
8.4
23
Not enough data
9.1
23
Not enough data
8.8
23
Not enough data
8.8
23
Not enough data
8.9
23
Not enough data
Testing
8.6
22
Not enough data
9.1
22
Not enough data
8.9
21
Not enough data
9.0
20
Not enough data
8.9
19
Not enough data
9.1
20
Not enough data
Administration
8.8
74
Not enough data
8.7
75
Not enough data
8.7
72
Not enough data
8.9
77
Not enough data
Automation
8.9
76
Not enough data
8.4
69
Not enough data
9.0
76
Not enough data
8.6
70
Not enough data
IT Management
8.6
71
Not enough data
8.8
71
Not enough data
8.6
68
Not enough data
Functionality
8.8
197
Not enough data
8.9
197
Not enough data
8.7
190
Not enough data
Management
8.7
184
Not enough data
8.4
177
Not enough data
8.9
190
Not enough data
Agentic AI - Continuous Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bug Reporting
8.6
124
8.8
1515
8.5
118
8.7
1475
8.5
126
8.8
1549
Bug Monitoring
8.4
123
8.6
1463
8.8
131
8.9
1559
8.8
123
8.8
1451
Agentic AI - Bug Tracking
Not enough data
7.1
12
Not enough data
7.1
12
Not enough data
7.4
12
Functionality - Software Composition Analysis
8.8
62
Not enough data
8.7
67
Not enough data
8.7
64
Not enough data
Effectiveness - Software Composition Analysis
8.8
61
Not enough data
8.9
61
Not enough data
8.9
58
Not enough data
Management
8.8
129
Not enough data
8.8
134
Not enough data
8.5
122
Not enough data
Functionality
8.8
134
Not enough data
8.8
134
Not enough data
8.7
126
Not enough data
Processes
9.0
138
Not enough data
8.5
127
Not enough data
8.9
141
Not enough data
Functionality
8.9
207
|
Verified
Not enough data
8.6
194
|
Verified
Not enough data
8.4
189
|
Verified
Not enough data
Management
8.9
197
|
Verified
Not enough data
8.7
200
|
Verified
Not enough data
8.4
182
|
Verified
Not enough data
Agentic AI - Continuous Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documentation
8.8
110
Not enough data
8.6
106
Not enough data
8.4
107
Not enough data
Security
7.9
95
Not enough data
8.4
95
Not enough data
8.9
104
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Code Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.4
2332
Not enough data
8.2
2197
Not enough data
8.1
2110
Planning
Not enough data
8.6
2795
Not enough data
8.7
2871
Not enough data
8.8
2609
Not enough data
8.6
2714
Not enough data
8.3
2334
Workflow Management
Not enough data
8.6
2662
Not enough data
8.8
2913
Not enough data
7.8
1944
Not enough data
8.4
2175
Value Analysis
8.9
37
Not enough data
8.7
39
Not enough data
8.6
35
Not enough data
8.8
35
Not enough data
Value Management
9.0
37
Not enough data
8.6
39
Not enough data
8.8
38
Not enough data
Categories
Categories
Shared Categories
GitLab and Jira are categorized as Bug Tracking
Unique Categories
GitLab is categorized as Secure Code Review, DevOps Platforms, Value Stream Management, Software Composition Analysis, Cloud Infrastructure Automation, Dynamic Application Security Testing (DAST), Static Application Security Testing (SAST), Application Release Orchestration, Version Control Hosting, Peer Code Review, Continuous Delivery, Continuous Integration, and AI Code Generation
Jira is categorized as Product Management and Project Management
Reviews
Reviewers' Company Size
GitLab
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.6%
Information Technology and Services
23.6%
Internet
4.0%
Financial Services
3.5%
Computer & Network Security
2.3%
Other
32.9%
Computer Software
23.7%
Information Technology and Services
23.5%
Internet
4.6%
Financial Services
4.4%
Marketing and Advertising
4.2%
Other
39.6%
Most Helpful Reviews
GitLab
Most Helpful Favorable Review
Daniel B.
Verified User in Public Policy
The built-in features of Auto DevOps have made our experience more rewarding and effective.
Most Helpful Critical Review
Adrián D.
Verified User in Computer & Network Security
Not good support, even more, not at all. Self service git platform, when you have any problem there is o way to get real support, even being interested in premium version no-one contact us back.
Jira
Most Helpful Favorable Review
Daniel J.
Verified User in Computer & Network Security
We use JIRA extensively for issue management and tracking. Each team has a project and it is a great way to work amongst teams and collaborate. The tool is very versatile and great to have project leaders, watchers, stakeholders, etc. They also have...
Most Helpful Critical Review
Andrew H.
Verified User in Internet
JIRA is an overly complicated system for managing projects. The biggest problem with JIRA will make you feel like you've collected and documented all the information, yet give you a false sense of security. JIRA will get in the way of critical communication...
Daniel B.
Verified User in Public Policy
The built-in features of Auto DevOps have made our experience more rewarding and effective.
Daniel J.
Verified User in Computer & Network Security
We use JIRA extensively for issue management and tracking. Each team has a project and it is a great way to work amongst teams and collaborate. The tool is very versatile and great to have project leaders, watchers, stakeholders, etc. They also have...
Adrián D.
Verified User in Computer & Network Security
Not good support, even more, not at all. Self service git platform, when you have any problem there is o way to get real support, even being interested in premium version no-one contact us back.
Andrew H.
Verified User in Internet
JIRA is an overly complicated system for managing projects. The biggest problem with JIRA will make you feel like you've collected and documented all the information, yet give you a false sense of security. JIRA will get in the way of critical communication...
Alternatives
Discussions
Is GitLab paid?
5 comments
PG
Yes, Gitlab is paid as it provides the flexibility to use all the features of the GitHub and Git as well as the freedom to use your own DataBase so that you...Read more
Is GitLab free software?
4 comments
RB
Yes, in that for non-commercial users, payment is unnecessary. Additionally, its source is publicly available.Read more
Is Jira a good tool?
12 comments
MP
Yes, It's very useful, Just start on it and give some time on that.Read more
What are the features of JIRA?
11 comments
CS
Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your...Read more
How is Jira transforming project management practices in agile software development teams?
6 comments
VC
teams plan sprints, manage backlogsRead more
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