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Compare Front and intheloop.io 
At a Glance
Market Segments
Small-Business (49.6% of reviews)
Small-Business (89.5% of reviews)
Entry-Level Pricing
$19.00 1 user/month
$30.00 1 user / Per Month
Front
Star Rating
(2,299)4.7 out of 5
Market Segments
Small-Business (49.6% of reviews)
Entry-Level Pricing
$19.00 1 user/month
Free Trial is available
Browse all 4 pricing plansintheloop.io
Star Rating
(19)4.9 out of 5
Market Segments
Small-Business (89.5% of reviews)
Entry-Level Pricing
$30.00 1 user / Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Front excels in its Unified Inbox feature, scoring 9.3, which allows for seamless management of multiple communication channels. In contrast, in theloop.io's Unified Inbox scored lower at 8.9, indicating a less integrated experience.
- Reviewers mention that in theloop.io shines in Quality of Support, achieving a perfect score of 10.0, while Front scored 9.1. This suggests that users find in theloop.io's support more responsive and effective.
- G2 users highlight the superior Ticket Response User Experience in in theloop.io, which scored 10.0 compared to Front's 9.1. This indicates that in theloop.io provides a more efficient and user-friendly ticketing process.
- Users on G2 report that Front's Ease of Setup is rated at 8.8, which is lower than in theloop.io's score of 9.3. This suggests that users find in theloop.io easier to implement and get started with.
- Reviewers mention that Front's Response Automation feature scored 8.9, which is not rated for in theloop.io, indicating that Front may offer more robust automation capabilities for managing responses.
- Users say that in theloop.io's Ticket Collaboration feature received a perfect score of 10.0, while Front scored 9.2. This suggests that in theloop.io provides a more effective environment for team collaboration on tickets.
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Pricing
Entry-Level Pricing
Front
Starter
$19.00
1 user/month
For teams that need to quickly gain control over message overload
- Omnichannel messaging
- Team collaboration on customer messages
- Calendar and one-click meeting schedule
intheloop.io
Standard
$30.00
1 user / Per Month
Ideal for operational teams focused on improving customer service efficiency.
- Minimum 5 users
- Includes 10 channels
- Workload management
Free Trial
Front
Free Trial is available
intheloop.io
Free Trial is available
Ratings
Meets Requirements
9.1
1,814
9.3
17
Ease of Use
9.2
1,829
9.4
17
Ease of Setup
8.8
617
9.3
9
Ease of Admin
8.9
452
9.4
8
Quality of Support
9.1
1,562
10.0
17
Has the product been a good partner in doing business?
9.2
439
10.0
8
Product Direction (% positive)
9.3
1,703
10.0
14
Features by Category
Ticket and Case Management
8.9
225
|
Verified
9.7
5
|
Verified
9.0
224
|
Verified
10.0
5
|
Verified
9.0
246
|
Verified
10.0
5
|
Verified
8.8
242
|
Verified
Not enough data
8.9
207
|
Verified
Not enough data
9.0
269
10.0
5
|
Verified
9.2
245
|
Verified
10.0
5
|
Verified
8.7
221
|
Verified
Not enough data
Generative AI
7.9
33
Not enough data
8.5
34
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.7
198
|
Verified
Not enough data
9.2
236
|
Verified
10.0
6
|
Verified
8.8
196
|
Verified
9.7
5
|
Verified
8.4
177
|
Verified
Not enough data
7.8
99
Feature Not Available
Platform
8.4
184
|
Verified
9.0
5
8.4
253
|
Verified
7.7
5
8.8
226
|
Verified
8.0
5
|
Verified
8.6
198
|
Verified
Not enough data
8.2
198
|
Verified
9.0
5
|
Verified
8.3
207
|
Verified
Not enough data
Channels
8.9
599
Not enough data
8.6
500
Not enough data
8.0
449
Not enough data
Design
8.8
623
Not enough data
8.3
506
Not enough data
8.8
718
Not enough data
8.8
680
Not enough data
8.7
538
Not enough data
Generative AI
7.8
164
Not enough data
8.0
164
Not enough data
Usability
8.7
58
Not enough data
8.8
57
Not enough data
8.8
59
Not enough data
Reporting
8.2
57
Not enough data
7.5
54
Not enough data
8.0
58
Not enough data
Generative AI
7.7
32
Not enough data
7.7
33
Not enough data
Inbox Tools
9.3
780
8.9
9
8.9
787
8.8
8
9.1
765
Not enough data
9.0
806
9.3
9
Coordination Tools
8.5
699
6.4
6
8.7
680
Not enough data
8.7
619
8.9
6
Software Options
9.3
766
10.0
10
8.6
697
9.1
9
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.8
472
Not enough data
8.8
366
Not enough data
8.7
366
Not enough data
8.8
324
Not enough data
Support Automation
8.7
393
Not enough data
8.9
396
Not enough data
8.7
358
Not enough data
8.6
308
Not enough data
Generative AI
8.2
91
Not enough data
8.3
91
Not enough data
Sorting & Filtering
8.3
193
Not enough data
9.1
196
Not enough data
7.6
187
Not enough data
8.4
187
Not enough data
Integrations
8.0
181
Not enough data
8.4
186
Not enough data
7.4
173
Not enough data
Time Management
9.0
187
Not enough data
8.7
185
Not enough data
9.4
192
Not enough data
Generative AI
7.6
99
Not enough data
7.1
94
Not enough data
7.9
97
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.2
29
Not enough data
8.2
29
Not enough data
7.9
28
Not enough data
Communication
8.8
210
|
Verified
Not enough data
8.9
257
|
Verified
Not enough data
8.9
200
Not enough data
8.9
223
|
Verified
Not enough data
8.8
144
Not enough data
Internal Use
8.4
253
|
Verified
7.7
5
9.2
275
|
Verified
Not enough data
8.9
187
Not enough data
8.9
213
Not enough data
9.5
278
|
Verified
Not enough data
8.8
213
|
Verified
Not enough data
Generative AI
7.2
24
Not enough data
Self-Service Experience
8.2
48
Not enough data
8.3
47
Not enough data
7.8
47
Not enough data
8.0
45
Not enough data
8.3
44
Not enough data
Self-Service Platform
7.9
44
Not enough data
8.3
44
Not enough data
7.9
44
Not enough data
8.1
43
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(won by default)
22
Not enough data
7.9(won by default)
21
Not enough data
Process
9.1(won by default)
191
Not enough data
8.8(won by default)
153
Not enough data
8.9(won by default)
166
Not enough data
Channels
9.5(won by default)
235
Not enough data
9.1(won by default)
186
Not enough data
8.9(won by default)
176
Not enough data
8.4(won by default)
126
Not enough data
9.1(won by default)
152
Not enough data
Insight
8.9(won by default)
135
Not enough data
8.7(won by default)
153
Not enough data
8.8(won by default)
133
Not enough data
9.0(won by default)
148
Not enough data
Generative AI
7.7
15
Not enough data
7.9
15
Not enough data
Categories
Categories
Shared Categories
Front and intheloop.io are categorized as Email Client, Shared Inbox, and Help Desk
Unique Categories
intheloop.io has no unique categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
intheloop.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.1%
Computer Software
8.1%
Information Technology and Services
7.6%
Transportation/Trucking/Railroad
5.5%
Marketing and Advertising
4.7%
Other
63.9%
Management Consulting
10.5%
Cosmetics
10.5%
Warehousing
5.3%
Transportation/Trucking/Railroad
5.3%
Security and Investigations
5.3%
Other
63.2%
Most Helpful Reviews
Front
Most Helpful Favorable Review
Lara B.
Verified User in Higher Education
Being able to communicate internally between emails is massive. I really love the internal forum style, almost similar to social media in that you can use emojis, etc., but also more comprehensive and there are extra elements that help make communication...
Most Helpful Critical Review
Andrew N.
Verified User in Accounting
I had could get no useful assistance (at my level, they offer no setup assistance or live help). I attended webinars, watched the online videos, and read the case studies so that I could try understand what the software could do. Unfortunately, none of...
intheloop.io
Most Helpful Favorable Review
Support S.
Verified User in Real Estate
Before buying this solution, I have tried it, and it really promises what it says, the support is excellent.
Most Helpful Critical Review
Lara B.
Verified User in Higher Education
Being able to communicate internally between emails is massive. I really love the internal forum style, almost similar to social media in that you can use emojis, etc., but also more comprehensive and there are extra elements that help make communication...
Support S.
Verified User in Real Estate
Before buying this solution, I have tried it, and it really promises what it says, the support is excellent.
Andrew N.
Verified User in Accounting
I had could get no useful assistance (at my level, they offer no setup assistance or live help). I attended webinars, watched the online videos, and read the case studies so that I could try understand what the software could do. Unfortunately, none of...
Discussions
What is Front used for?
2 comments
LA
The text appears to be in English already. If you have a specific text in an unknown language that you would like translated, please provide it.Read more
How do I categorize my emails automatically?
1 comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
intheloop.io has no discussions with answers
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