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Compare EspoCRM and SuiteCRM 
At a Glance
Market Segments
Small-Business (73.7% of reviews)
Small-Business (67.4% of reviews)
Entry-Level Pricing
$395.00
No pricing available
EspoCRM
Star Rating
(21)4.6 out of 5
Market Segments
Small-Business (73.7% of reviews)
Entry-Level Pricing
$395.00
Browse all 4 pricing plansSuiteCRM
Star Rating
(91)4.2 out of 5
Market Segments
Small-Business (67.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SuiteCRMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that EspoCRM excels in Customization, with a score of 9.3, allowing for extensive custom fields and conditional logic, which reviewers mention enhances their ability to tailor the software to their specific business needs.
- Reviewers mention that SuiteCRM shines in Email Marketing, scoring 8.3, particularly highlighting its robust campaign management features, which users say make it easier to manage and analyze marketing efforts effectively.
- G2 users indicate that EspoCRM has superior Reporting & Analytics capabilities, with a score of 9.3, allowing for detailed insights and customizable dashboards, which users report significantly improve their decision-making processes.
- Users on G2 note that SuiteCRM offers better Customer Support features, particularly with its support analytics and knowledge base, scoring 8.1, which reviewers mention helps them resolve issues more efficiently.
- Reviewers say that EspoCRM's Workflow Capability is outstanding, scoring 9.8, enabling users to automate complex processes seamlessly, which users report saves them considerable time and effort.
- Users report that SuiteCRM's Integration APIs are more user-friendly, scoring 7.7, making it easier for businesses to connect with other applications, which reviewers mention is crucial for their operational efficiency.
Featured Products
Sponsored
Method CRM
(303)
Email Marketing
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Pricing
Entry-Level Pricing
EspoCRM
Advanced Pack
$395.00
Advanced Pack is an official add-on for EspoCRM.
- Reports
- Workflows
- Business Process Management
SuiteCRM
No pricing availableFree Trial
EspoCRM
No trial information availableSuiteCRM
No trial information availableRatings
Meets Requirements
9.1
15
8.7
76
Ease of Use
8.8
15
7.9
76
Ease of Setup
8.9
9
8.1
35
Ease of Admin
8.5
8
8.2
33
Quality of Support
8.7
15
8.0
71
Has the product been a good partner in doing business?
8.9
9
8.8
32
Product Direction (% positive)
9.2
15
8.4
73
Features by Category
Sales Force Automation
9.1
11
9.0
65
|
Verified
Feature Not Available
Feature Not Available
8.6
11
8.5
60
|
Verified
8.9
11
8.4
64
|
Verified
Feature Not Available
8.2
54
|
Verified
Feature Not Available
8.3
57
|
Verified
Feature Not Available
8.2
56
|
Verified
8.3
8
8.3
57
|
Verified
Feature Not Available
8.2
57
|
Verified
Marketing Automation
7.4
9
8.3
52
|
Verified
7.8
10
8.0
54
|
Verified
9.4
11
8.8
58
|
Verified
8.9
9
Feature Not Available
Customer Support
8.3
10
8.1
54
|
Verified
Feature Not Available
8.0
52
|
Verified
Feature Not Available
7.8
55
|
Verified
7.5
6
7.6
51
|
Verified
Feature Not Available
8.0
53
|
Verified
Reporting & Analytics
9.4
8
8.4
62
|
Verified
9.2
10
8.3
64
|
Verified
8.3
7
8.0
57
|
Verified
Mobile & Social
8.3
9
Feature Not Available
Feature Not Available
8.2
46
8.8
8
8.3
49
|
Verified
Platform
9.4
8
8.6
36
|
Verified
9.8
8
8.5
36
|
Verified
9.0
8
8.8
36
|
Verified
8.8
8
8.4
32
|
Verified
Feature Not Available
8.5
32
|
Verified
8.5
8
8.6
33
|
Verified
8.1
7
8.6
35
|
Verified
Feature Not Available
7.9
33
|
Verified
Integration
7.6
7
8.4
33
|
Verified
8.3
7
7.7
28
|
Verified
Feature Not Available
7.7
28
|
Verified
Generative AI
Not enough data
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
EspoCRM and SuiteCRM are categorized as CRM
Unique Categories
EspoCRM is categorized as Email Marketing
SuiteCRM is categorized as Online Form Builder
Reviews
Reviewers' Company Size
EspoCRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SuiteCRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.1%
Marketing and Advertising
15.8%
Computer Software
15.8%
Computer & Network Security
10.5%
Motion Pictures and Film
5.3%
Other
31.6%
Information Technology and Services
16.3%
Computer Software
9.3%
Telecommunications
7.0%
Internet
5.8%
Accounting
5.8%
Other
55.8%
Most Helpful Reviews
EspoCRM
Most Helpful Favorable Review
Hugo C.
Verified User in Information Technology and Services
EspoCRM is really polyvalent. Directly in the ui and also in the code, the framework is awesome. I would say that even if this product is an a early age, it is really promising. Of course, you will not find lots of the functionalities that are coming with...
Most Helpful Critical Review
SuiteCRM
Most Helpful Favorable Review
Vranda K.
Verified User in Computer Software
It provides an automation tool to track the sales and manage them. It also helps to automate the lead assignment. It provides the tool to respond to customer inquiries for more effective relations.
Most Helpful Critical Review
Michael K.
Verified User in Internet
I dislike the vanilla version due to how buggy it is, it isn't a stable CRM as a standalone product. It is a product, you'll need to work on to get the most out of your business and it runs on PHP, it is very easy to work with.
Hugo C.
Verified User in Information Technology and Services
EspoCRM is really polyvalent. Directly in the ui and also in the code, the framework is awesome. I would say that even if this product is an a early age, it is really promising. Of course, you will not find lots of the functionalities that are coming with...
Vranda K.
Verified User in Computer Software
It provides an automation tool to track the sales and manage them. It also helps to automate the lead assignment. It provides the tool to respond to customer inquiries for more effective relations.
Michael K.
Verified User in Internet
I dislike the vanilla version due to how buggy it is, it isn't a stable CRM as a standalone product. It is a product, you'll need to work on to get the most out of your business and it runs on PHP, it is very easy to work with.
Alternatives
Discussions
To set up EspoCRM, follow these steps:
1. Download the EspoCRM package from the official website.
2. Extract the downloaded files to your web server directory.
3. Create a new database and user in your database management system.
4. Open your web browser and navigate to the EspoCRM installation URL.
5. Follow the on-screen instructions to complete the installation process, including entering your database details and setting up an admin account.
6. Once the installation is complete, log in to your EspoCRM dashboard to start configuring your CRM system.
1 comment
EC
BUy an hosting, upload files, create database and install it!
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EspoCRM has no more discussions with answers
SuiteCRM has no discussions with answers
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