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Compare DocuWare and Laserfiche 
At a Glance
Market Segments
Mid-Market (42.5% of reviews)
Mid-Market (59.9% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
$50.00 1 Users Per Year
DocuWare
Star Rating
(241)4.4 out of 5
Market Segments
Mid-Market (42.5% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
Free Trial is available
Learn more about DocuWareLaserfiche
Star Rating
(1,154)4.7 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Entry-Level Pricing
$50.00 1 Users Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Laserfiche excels in its Form Creation feature, scoring 9.2, which allows for highly customizable forms that enhance user experience. In contrast, DocuWare's form creation capabilities, while solid, received a lower score of 8.9, indicating that users find Laserfiche's offering more robust.
- Reviewers mention that Laserfiche's Search functionality is particularly strong, with a score of 8.9, making it easier to locate documents quickly. DocuWare, however, shines in this area with a higher score of 9.6, suggesting that users find its search capabilities more effective and user-friendly.
- G2 users highlight Laserfiche's superior Collaboration features, scoring 8.7, which facilitate teamwork through effective document sharing and simultaneous editing. DocuWare matches this score but users report that its collaboration tools, such as Change Tracking, are slightly more intuitive, scoring 8.9.
- Users on G2 appreciate Laserfiche's Device Syncing capabilities, scoring 7.6, which allows for seamless access across devices. In comparison, DocuWare's score of 8.0 indicates a more reliable syncing experience, making it a better choice for users who prioritize mobile access.
- Reviewers mention that Laserfiche's Quality of Support is commendable, with a score of 8.9, indicating a strong customer service experience. DocuWare matches this score, but users report that the responsiveness and helpfulness of support staff can vary, suggesting that Laserfiche may provide a more consistent support experience.
- Users say that Laserfiche's Customization options, particularly in Custom Fields, score 9.1, allowing for tailored solutions that fit specific business needs. DocuWare, while offering customization, scores slightly lower at 8.9, indicating that users may find Laserfiche's options more flexible and user-friendly.
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Pricing
Entry-Level Pricing
Laserfiche
Laserfiche Cloud Starter
$50.00
1 Users Per Year
Support paperless goals with a proven document management system. Starts at 1 user.
- Import, store & organize files, bulk import emails and files, full-text search, customizable metadata, Microsoft 365 integration
- Collaborate across content, simultaneous document editing, document versioning, external file sharing, annotations
- Manage access to information, fine-grained access controls, redactions, offline mobile access
Free Trial
DocuWare
Free Trial is available
Laserfiche
No trial information availableRatings
Meets Requirements
9.0
209
9.1
978
Ease of Use
8.8
211
8.8
1,005
Ease of Setup
7.9
76
8.2
724
Ease of Admin
8.2
63
8.5
708
Quality of Support
8.9
202
9.0
936
Has the product been a good partner in doing business?
9.0
63
9.2
707
Product Direction (% positive)
9.4
208
9.5
981
Features by Category
File Management
8.0
9
8.3
31
9.1
9
9.2
32
9.3
9
8.9
30
9.6
9
9.0
30
8.9
9
8.2
28
Agentic AI - Cloud Content Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
9.4
9
8.9
30
9.4
9
9.1
30
7.8
9
8.2
30
8.9
9
8.7
29
Administration
9.4
9
9.1
30
8.9
9
8.9
31
9.3
9
9.3
30
6.7
9
9.1
30
8.0
9
9.5
28
8.3
9
9.1
28
9.3
9
9.3
28
Platform
8.8
10
8.4
43
8.7
10
9.2
42
8.3
10
8.7
42
8.5
10
9.0
42
8.3
10
8.3
42
Edit
9.2
18
8.9
422
8.3
18
8.9
407
8.3
17
8.7
376
8.1
17
8.8
395
Logistics
9.0
20
9.1
436
8.8
20
8.9
404
8.9
19
8.7
370
9.6
19
9.3
445
9.4
18
9.0
444
Setup
8.1
18
Not enough data
8.3
18
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
Management
8.0
18
Not enough data
8.2
18
Not enough data
8.2
18
Not enough data
Generative AI
7.4
15
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Invoice Management
9.3
95
|
Verified
8.8
99
8.2
12
8.4
79
9.2
95
|
Verified
9.1
109
Invoice Processing
9.0
92
|
Verified
8.6
91
8.8
86
|
Verified
7.8
82
9.1
91
|
Verified
9.0
107
8.6
20
8.0
75
Analytics
9.1
89
|
Verified
8.7
92
Feature Not Available
8.3
72
9.2
86
|
Verified
7.9
72
Integration
9.0
91
|
Verified
8.4
86
8.9
87
|
Verified
8.0
72
9.0
89
|
Verified
8.2
71
Risk
Feature Not Available
8.5
95
Feature Not Available
8.7
96
Feature Not Available
8.6
87
Recovery
Feature Not Available
8.3
69
7.9
11
8.5
103
Audit
8.9
11
8.5
96
Feature Not Available
8.4
81
9.3
9
7.8
69
9.6
13
7.9
78
Fraud
Feature Not Available
8.1
75
8.9
11
8.3
86
Feature Not Available
8.4
91
Agentic AI - AP Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Workflows
Not enough data
8.9
186
|
Verified
Not enough data
8.6
173
|
Verified
Not enough data
9.3
195
|
Verified
Forms
Not enough data
8.8
177
|
Verified
Not enough data
8.9
192
|
Verified
Not enough data
8.6
166
|
Verified
Automation
Not enough data
9.2
195
|
Verified
Not enough data
9.1
183
Not enough data
8.8
177
|
Verified
Not enough data
8.1
131
|
Verified
Agentic AI - Digital Process Automation (DPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operating System
9.0
13
9.1
244
7.1
13
7.3
147
6.5
12
7.2
132
Document Processing
9.4
13
8.9
240
9.0
13
8.7
226
8.5
13
7.9
184
8.6
13
8.5
190
8.6
13
8.4
210
Platform Additional Functionality
8.8
13
8.5
213
8.7
13
8.6
216
7.7
13
8.6
207
Agentic AI - OCR
Not enough data
Not enough data
Customization
8.9
9
9.1
221
8.5
9
9.0
208
9.4
9
9.1
214
8.9
9
9.0
219
Additional Functionality
8.9
9
8.8
192
6.1
9
7.8
165
9.3
9
9.0
215
7.2
9
7.8
143
8.5
9
8.3
180
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dashboards
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
8.3
125
Not enough data
8.0
122
Process Management
Not enough data
8.9
415
Not enough data
8.7
403
Not enough data
8.9
403
Not enough data
8.5
318
Not enough data
8.2
285
Not enough data
8.5
294
Not enough data
9.1
353
Customization
Not enough data
9.0
443
Not enough data
9.1
448
Not enough data
9.1
447
Not enough data
8.5
385
Not enough data
8.6
385
Collaboration
Not enough data
8.7
418
Not enough data
8.6
393
Not enough data
8.9
423
Not enough data
9.0
430
Agentic AI - Business Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Development
Not enough data
9.1
352
Data Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Extraction
Not enough data
Not enough data
Not enough data
Not enough data
Data Validation
Not enough data
Not enough data
Workflow Automation
Not enough data
Not enough data
Not enough data
Not enough data
Document Management
Not enough data
Not enough data
Not enough data
Not enough data
Machine Learning
Not enough data
Not enough data
Natural Language Processing
Not enough data
Not enough data
Semantic Analysis
Not enough data
Not enough data
Data Integration
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Content Management (ECM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
File Management
9.1
145
9.0
281
8.8
139
9.4
293
8.9
139
8.9
278
8.9
138
8.9
259
8.8
137
8.7
249
8.6
136
8.8
254
8.9
128
9.2
261
8.5
131
8.5
232
8.7
124
8.8
235
8.8
146
8.9
283
8.8
140
9.0
262
8.8
122
8.0
194
Workflow
9.0
136
9.2
272
8.9
132
9.0
266
8.7
134
9.0
260
8.8
143
9.2
257
8.8
130
8.7
210
Platform
9.0
126
8.6
173
8.8
146
8.9
272
8.6
135
8.6
251
8.9
137
8.8
224
8.7
127
8.4
193
Agentic AI - Onboarding
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
9.1
78
Not enough data
9.2
78
Not enough data
9.2
79
Not enough data
Feature Not Available
Not enough data
8.8
78
Not enough data
8.8
78
Not enough data
Platform Additional Functionality
Feature Not Available
Not enough data
9.0
78
Not enough data
Feature Not Available
Not enough data
9.1
79
Not enough data
9.0
78
Not enough data
Platform Data
Feature Not Available
Not enough data
8.8
78
Not enough data
9.0
79
Not enough data
Platform
8.3
20
Not enough data
8.5
17
Not enough data
9.0
10
Not enough data
9.2
23
Not enough data
8.8
23
Not enough data
8.9
15
Not enough data
7.5
12
Not enough data
7.3
15
Not enough data
Recruiting and Onboarding
8.8
77
Not enough data
9.2
78
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Categories
Categories
Shared Categories
DocuWare and Laserfiche are categorized as Document Scanning, AP Automation, OCR, Online Form Builder, Cloud Content Collaboration, Enterprise Content Management (ECM), and Document Management
Unique Categories
DocuWare is categorized as Engineering Document Management, Workflow Management, Onboarding, and Intelligent Document Processing (IDP)
Laserfiche is categorized as Digital Process Automation (DPA) and Business Process Management
Reviews
Reviewers' Company Size
DocuWare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Laserfiche
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Pharmaceuticals
8.8%
Information Technology and Services
8.8%
Management Consulting
3.5%
Insurance
3.5%
Accounting
3.5%
Other
71.9%
Government Administration
38.3%
Education Management
7.4%
Primary/Secondary Education
5.2%
Higher Education
4.5%
Financial Services
4.2%
Other
40.4%
Most Helpful Reviews
DocuWare
Most Helpful Favorable Review
Blanca M.
Verified User in Hospital & Health Care
Docuware allows users to obtain and examine Document papers in a single, easy-to-use platform. The user interface is simple and easy to use. If there is a problem with file access, there is always another file online on the backup disk since Docuware...
Most Helpful Critical Review
Megan L.
Verified User in Government Administration
when docuware isn't working it really isn't working. It seems as if everything shuts down.
Laserfiche
Most Helpful Favorable Review
Tales F.
Verified User in Hospital & Health Care
The selection of Laserfiche in our organization was based on the product's simplicity of use. Its UI is well-organized and its cloud-based storaging solution allows you to digitize documents in a straightforward manner. I enjoy that it is web-based,...
Most Helpful Critical Review
Verified User in Utilities
The forms isn't the companies primary product. Gets a little less attention.
Blanca M.
Verified User in Hospital & Health Care
Docuware allows users to obtain and examine Document papers in a single, easy-to-use platform. The user interface is simple and easy to use. If there is a problem with file access, there is always another file online on the backup disk since Docuware...
Tales F.
Verified User in Hospital & Health Care
The selection of Laserfiche in our organization was based on the product's simplicity of use. Its UI is well-organized and its cloud-based storaging solution allows you to digitize documents in a straightforward manner. I enjoy that it is web-based,...
Megan L.
Verified User in Government Administration
when docuware isn't working it really isn't working. It seems as if everything shuts down.
Verified User in Utilities
The forms isn't the companies primary product. Gets a little less attention.
Discussions
Does DocuWare integrate with other applications and hardware?
2 comments
Official Response from DocuWare
Yes. DocuWare offers pre-built integration connectors for SAP, Outlook, SharePoint and others. In addition, our Smart Connect product enables content access...Read more
Is DocuWare secure?
2 comments
Official Response from DocuWare
Yes. The system provides robust security at the document and information level, including tight control over user and admin rights. At the system level, all...Read more
What are the primary business benefits of DocuWare?
2 comments
Official Response from DocuWare
From our many conversations with customers, we’ve identified three strategic benefits common to almost all:
1. Taking big steps in digital...Read more
Would it be possible to get a trial version of laserfiche RIO etc (e.g. billed weekly/monthly through dedicated server provider Laserfiche would partner with)? Would be great and safer than an offline I guess?
3 comments
JS
I don't believe so however, ask a Laserfiche Employee for the Empower Virtual Machine. This is a free virtual environment that mimics the Full version of...Read more
Laserfiche is a software platform that helps organizations manage and organize their documents and data digitally. It allows users to store, search, and retrieve documents easily, automate workflows, and ensure compliance with regulations. Think of it as a digital filing cabinet that makes it easier to find and manage information.
3 comments
GM
Laserfiche started in the 1980's as a means of digitizing paper (hence LaserFICHE as in old school fiche readers) so rooms full of poorly organized paper...Read more
How many individuals in your workplace utilize Laserfiche Forms and Workflow?
2 comments
HI
20 employees minimum.Read more
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