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Compare Coveo and Lucidworks Fusion 
At a Glance
Market Segments
Enterprise (52.2% of reviews)
Enterprise (66.7% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Coveo
Star Rating
(134)4.3 out of 5
Market Segments
Enterprise (52.2% of reviews)
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 2 pricing plansLucidworks Fusion
Star Rating
(12)4.5 out of 5
Market Segments
Enterprise (66.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Lucidworks FusionSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Coveo excels in Federated Search with a score of 9.3, allowing for seamless integration of multiple data sources, while Lucidworks Fusion, although strong, scores slightly lower at 8.8. Reviewers mention that this feature significantly enhances the user experience by providing comprehensive search results.
- Reviewers mention that Coveo's Product Recommendations feature is highly effective, scoring 9.2, which helps businesses increase conversion rates. In contrast, Lucidworks Fusion's score of 8.6 indicates it is still effective but may not be as robust in this area, according to user feedback.
- Users on G2 highlight Coveo's superior Search Analytics capabilities, scoring 9.0, which provides detailed insights into user behavior and search performance. Lucidworks Fusion, with a score of 8.3, is noted for its analytics but lacks some of the depth that Coveo offers, as mentioned by several reviewers.
- G2 users report that Coveo's Ease of Setup is rated at 7.6, which some find challenging compared to Lucidworks Fusion's score of 7.8. Reviewers mention that while both platforms require some technical knowledge, Lucidworks Fusion may offer a slightly smoother onboarding experience.
- Reviewers mention that Coveo's Quality of Support is rated at 8.8, indicating a strong customer service experience, while Lucidworks Fusion's score of 8.3 suggests that users may encounter more variability in support quality, according to user feedback.
- Users say that Coveo's Product Search functionality is highly rated, contributing to a better user experience with a score of 9.3, while Lucidworks Fusion, with a score of 8.8, is effective but may not provide the same level of intuitive search capabilities, as noted by several reviewers.
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Pricing
Entry-Level Pricing
Coveo
Pro
Contact Us
A search engine for a multi-site, multi-source digital experience.
- 200K queries per month (upgrades up to 2M available)
- 3 Cloud connectors
- Model testing & configuration
Lucidworks Fusion
No pricing availableFree Trial
Coveo
Free Trial is available
Lucidworks Fusion
No trial information availableRatings
Meets Requirements
8.6
112
8.6
12
Ease of Use
8.1
116
8.3
12
Ease of Setup
7.6
70
7.8
10
Ease of Admin
8.1
66
8.5
9
Quality of Support
8.8
110
8.3
12
Has the product been a good partner in doing business?
8.9
66
7.5
8
Product Direction (% positive)
8.5
113
7.7
10
Features by Category
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Visitor Behavior
8.2
16
|
Verified
Not enough data
8.8
17
|
Verified
Not enough data
8.5
14
Not enough data
Templates
8.1
16
|
Verified
Not enough data
8.4
15
|
Verified
Not enough data
8.1
16
|
Verified
Not enough data
Personalization
7.9
18
|
Verified
Not enough data
8.6
16
|
Verified
Not enough data
8.4
15
Not enough data
9.0
10
|
Verified
Not enough data
8.8
15
|
Verified
Not enough data
8.6
16
|
Verified
Not enough data
8.8
17
|
Verified
Not enough data
8.5
16
|
Verified
Not enough data
Multichannel
8.6
18
|
Verified
Not enough data
9.0
10
Not enough data
8.2
17
|
Verified
Not enough data
Administration
Feature Not Available
Not enough data
7.3
17
|
Verified
Not enough data
8.1
16
|
Verified
Not enough data
8.9
14
|
Verified
Not enough data
Agentic AI - E-Commerce Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Segmentation
8.2
12
Not enough data
8.2
11
Not enough data
Targeting
8.5
11
Not enough data
8.3
9
Not enough data
Triggered Content
8.3
11
Not enough data
7.3
8
Not enough data
7.9
12
Not enough data
Personalized Content
7.5
12
Not enough data
6.7
7
Not enough data
8.5
12
Not enough data
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Merchandising
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility
9.3
38
Not enough data
8.7
36
Not enough data
8.5
35
Not enough data
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
8.5
36
Not enough data
9.1
38
Not enough data
8.6
36
Not enough data
8.1
34
Not enough data
8.5
36
Not enough data
Functionality
8.3
34
Not enough data
9.0
37
Not enough data
8.8
37
Not enough data
Search Setup
9.2
22
Not enough data
9.3
23
Not enough data
9.3
22
Not enough data
8.9
19
Not enough data
Product Discovery
9.2
22
Not enough data
9.0
20
Not enough data
9.1
21
Not enough data
9.4
22
Not enough data
9.2
22
Not enough data
Integration
8.8
20
Not enough data
9.1
18
Not enough data
9.3
19
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Statistical Tool
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Decision Making
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Coveo and Lucidworks Fusion are categorized as E-Commerce Search, E-Commerce Personalization, E-Merchandising, and Enterprise Search Software
Unique Categories
Coveo is categorized as Personalization, Personalization Engines, Predictive Analytics, Insight Engines, SAP Store, and Conversational Commerce Platforms
Lucidworks Fusion has no unique categories
Reviews
Reviewers' Company Size
Coveo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Lucidworks Fusion
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
14.9%
Telecommunications
11.2%
Computer Software
10.4%
Information Technology and Services
9.0%
Financial Services
6.0%
Other
48.5%
Hospital & Health Care
16.7%
Telecommunications
8.3%
Retail
8.3%
Non-Profit Organization Management
8.3%
Insurance
8.3%
Other
50.0%
Most Helpful Reviews
Coveo
Most Helpful Favorable Review
Adam B.
Verified User in Leisure, Travel & Tourism
The implementation was simple, straightforward and the Qubit product team were on hand 24/7 for advice and best practice recommendations. Having the power to make an informed decision on new site features and understanding our customer behaviour has...
Most Helpful Critical Review
Aaron H.
Verified User in Executive Office
Had issue that cause it to fail for no reason. Very expensive solution compared to Microsoft and others. Support is poor and generally not helpful when tickets are created. Facet filter development and management is difficult. We have outstanding issues...
Lucidworks Fusion
Most Helpful Favorable Review
Verified User in Automotive
Working with Solr, we come across different scenarios and is great to get help fast. The lucidworks support has been really great for that. It also helps us learn new features and take part in the community discussions.
Most Helpful Critical Review
Jebin A.
Verified User in Education Management
The cost is too high and lack of free version is litte disappointing for small scale clients, The lack of fraud management is one feature I miss
Adam B.
Verified User in Leisure, Travel & Tourism
The implementation was simple, straightforward and the Qubit product team were on hand 24/7 for advice and best practice recommendations. Having the power to make an informed decision on new site features and understanding our customer behaviour has...
Verified User in Automotive
Working with Solr, we come across different scenarios and is great to get help fast. The lucidworks support has been really great for that. It also helps us learn new features and take part in the community discussions.
Aaron H.
Verified User in Executive Office
Had issue that cause it to fail for no reason. Very expensive solution compared to Microsoft and others. Support is poor and generally not helpful when tickets are created. Facet filter development and management is difficult. We have outstanding issues...
Jebin A.
Verified User in Education Management
The cost is too high and lack of free version is litte disappointing for small scale clients, The lack of fraud management is one feature I miss
Discussions
How does Coveo search work?
1 comment
RW
Coveo search is a cloud hosted software-as-a- service platform that can provide robust search experiences for most content. Coveo doesn't offer an...Read more
Coveo has no more discussions with answers
On what infrastructure can customers deploy Lucidworks Fusion?
1 comment
Official Response from Lucidworks Fusion
Lucidworks Fusion can be deployed on any public cloud, on-premise, or as a hybrid solution across both. Lucidworks manages operations on either AWS or GCP....Read more
What data sources can users connect to Fusion?
1 comment
Official Response from Lucidworks Fusion
Lucidworks Fusion offers more than 100 connectors to a variety of data sources, including: Salesforce, Sharepoint, Google Drive, Slack, ServiceNow, Amazon...Read more
How does Fusion deliver AI capabilities?
1 comment
Official Response from Lucidworks Fusion
Fusion uses AI extensively through every stage of enriching data, during ingest and at query time, for understanding user intent and personalizing insights...Read more
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