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Compare Confluence and GitBook

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At a Glance
Confluence
Confluence
Star Rating
(3,833)4.1 out of 5
Market Segments
Mid-Market (48.2% of reviews)
Information
Entry-Level Pricing
$10 per month
Free Trial is available
Browse all 4 pricing plans
GitBook
GitBook
Star Rating
(166)4.7 out of 5
Market Segments
Small-Business (80.9% of reviews)
Information
Entry-Level Pricing
$0 1 user
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Confluence excels in its robust template offerings, with a score of 8.5, allowing teams to quickly create consistent documentation. In contrast, GitBook's templates received a slightly lower score of 8.4, indicating a more limited selection.
  • Reviewers mention that GitBook shines in its ease of use, achieving a score of 9.2 for both ease of setup and overall user experience, while Confluence lags behind with scores of 8.0 and 7.9 respectively, making GitBook a more user-friendly option for new users.
  • G2 users highlight GitBook's superior link sharing capabilities, scoring 9.2, which facilitates easier collaboration among team members. Confluence, while still strong at 8.9, does not match the seamless sharing experience that GitBook provides.
  • Users on G2 report that Confluence offers better versioning and version history features, both scoring 8.9, which is crucial for teams needing to track changes over time. GitBook matches this score, but users feel Confluence's implementation is more intuitive.
  • Reviewers mention that GitBook's advanced search functionality, scoring 8.6, allows for quicker access to information, while Confluence's score of 8.2 indicates that users may experience some limitations in finding content efficiently.
  • Users say that Confluence's permissions system, with a score of 8.7, provides more granular control over who can access and edit content, which is essential for larger organizations. GitBook's permissions score of 8.9 is strong, but users feel it lacks the depth of customization found in Confluence.
Featured Products
Pricing
Entry-Level Pricing
Confluence
Team collaboration
$10
per month
Browse all 4 pricing plans
GitBook
Free
$0
1 user
Browse all 4 pricing plans
Free Trial
Confluence
Free Trial is available
GitBook
Free Trial is available
Ratings
Meets Requirements
8.5
3,271
9.2
130
Ease of Use
8.0
3,289
9.2
132
Ease of Setup
8.0
811
9.3
98
Ease of Admin
7.9
745
9.4
91
Quality of Support
8.0
2,159
9.3
109
Has the product been a good partner in doing business?
8.4
664
9.5
87
Product Direction (% positive)
7.3
3,218
8.8
117
Features by Category
8.6
654
8.5
95
Knowledge Pages
8.5
541
8.3
78
8.5
525
8.4
75
8.8
574
8.6
81
8.9
544
8.9
88
8.4
450
8.1
68
8.0
236
7.8
57
8.8
283
8.9
76
Knowledge Dissemination
8.3
464
8.4
74
8.6
547
8.8
78
9.2
590
9.3
89
8.6
576
8.5
73
8.2
277
8.5
68
8.0
231
7.6
56
8.9
273
8.7
71
8.4
256
8.1
63
8.6
254
8.4
64
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
8.7
25
Not enough data
8.5
25
Not enough data
8.7
25
Not enough data
Operations - IT Documentation
8.2
25
Not enough data
7.6
25
Not enough data
8.4
25
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Confluence
Confluence
GitBook
GitBook
Confluence and GitBook are categorized as Knowledge Base
Unique Categories
Confluence
Confluence is categorized as IT Documentation
GitBook
GitBook has no unique categories
Reviews
Reviewers' Company Size
Confluence
Confluence
Small-Business(50 or fewer emp.)
17.6%
Mid-Market(51-1000 emp.)
48.2%
Enterprise(> 1000 emp.)
34.2%
GitBook
GitBook
Small-Business(50 or fewer emp.)
80.9%
Mid-Market(51-1000 emp.)
15.4%
Enterprise(> 1000 emp.)
3.7%
Reviewers' Industry
Confluence
Confluence
Computer Software
20.5%
Information Technology and Services
19.4%
Internet
6.9%
Financial Services
5.5%
Marketing and Advertising
4.1%
Other
43.6%
GitBook
GitBook
Computer Software
24.7%
Information Technology and Services
18.5%
Non-Profit Organization Management
9.3%
Education Management
6.2%
Higher Education
4.3%
Other
37.0%
Most Helpful Reviews
Confluence
Confluence
Most Helpful Favorable Review
Madeleine B.
MB
Madeleine B.
Verified User in Financial Services

I LOVE that it is a one stop shop for all work related documents and the fact that it is so easy to use. The search feature is the best.

Most Helpful Critical Review
Collin C.
CC
Collin C.
Verified User in Computer Software

Search is a pain. The more questions are asked in Q&A, the more difficult it becomes to find what you want, because it seems like questions are prioritized over stable doc pages. Search seems to default to "or" so searching for "product feature" will show...

GitBook
GitBook
Most Helpful Favorable Review
Matheus S.
MS
Matheus S.
Verified User in Civic & Social Organization

The easiness to include and organize our product info. Also, Rodrigo from the support team is Amazing!

Most Helpful Critical Review
Richard R.
RR
Richard R.
Verified User

In terms of performance with their recent updates, Gitbook has become a horrible platform to use for ones required documentation. They have not managed their resources correctly and essentially updated their web-app to be almost unusable, and this is...

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GitBook
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Discussions
Confluence
Confluence Discussions
What is confluence tool used for?
6 comments
TS
In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal...Read more
Uses for Confluence?
3 comments
Francis P.
FP
Yes we use it. We have an internal intranet on sharepoint but we use confluence for all our development documentation because it has its tight integration...Read more
What are the characteristics of confluence?
3 comments
Jake K.
JK
It's a helpful tool for documentation, summaries, and collaboration. Information is organized and surfaced in a comprehensive (but not overwhelming) format....Read more
GitBook
GitBook Discussions
Is GitBook opensource?
1 comment
Johnny L.
JL
Nope, but you can import your GitBook content to GitHubRead more
Is GitBook made by GitHub?
1 comment
Johnny L.
JL
It seems like the text is already in English. "Nope" is an informal way of saying "no."Read more
Monty the Mongoose crying
GitBook has no more discussions with answers