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Compare Commence CRM and Insightly CRM 
At a Glance
Market Segments
Small-Business (66.7% of reviews)
Small-Business (73.1% of reviews)
Entry-Level Pricing
$19-24/ user, per month
$29/ user, per month (billed annually)
Commence CRM
Star Rating
(18)4.1 out of 5
Market Segments
Small-Business (66.7% of reviews)
Entry-Level Pricing
$19-24/ user, per month
Browse all 4 pricing plansInsightly CRM
Star Rating
(922)4.2 out of 5
Market Segments
Small-Business (73.1% of reviews)
Entry-Level Pricing
$29/ user, per month (billed annually)
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Insightly CRM excels in Ease of Use with a score of 8.4, making it more user-friendly compared to Commence CRM's score of 7.3. Reviewers mention that the intuitive interface allows for quicker onboarding and less training time.
- Reviewers mention that Insightly CRM offers superior Sales Force Automation features, particularly in Opportunity & Pipeline Management with a score of 8.2, while Commence CRM falls behind with no specific score provided. Users appreciate the detailed tracking and management capabilities in Insightly.
- G2 users highlight that Commence CRM shines in Quality of Support with a score of 8.2, slightly higher than Insightly's 8.0. Users report that the support team is responsive and helpful, which is crucial for small businesses needing quick resolutions.
- Users on G2 indicate that Insightly CRM has a more robust Reporting & Analytics feature set, particularly in Lead Scoring and Opportunity Scoring, both scoring 8.1 and 8.0 respectively. Reviewers mention that these features help in better decision-making and tracking sales performance.
- Reviewers say that Commence CRM offers a more affordable entry-level price range of $19-24 per user per month, compared to Insightly's $29 per user per month. This pricing difference is significant for small businesses looking to manage costs effectively.
- Users report that Insightly CRM's Customization capabilities, scoring 7.9, allow for tailored solutions that fit specific business needs, while Commence CRM's customization options are perceived as less flexible, impacting user satisfaction.
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Pricing
Entry-Level Pricing
Free Trial
Commence CRM
Free Trial is available
Insightly CRM
Free Trial is available
Ratings
Meets Requirements
7.7
14
8.2
780
Ease of Use
7.3
14
8.4
785
Ease of Setup
8.1
8
8.3
341
Ease of Admin
7.3
8
8.5
335
Quality of Support
8.2
12
8.0
667
Has the product been a good partner in doing business?
9.0
7
8.5
320
Product Direction (% positive)
7.5
14
7.9
755
Features by Category
Sales Force Automation
Not enough data
8.5
612
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
587
|
Verified
Not enough data
8.1
615
|
Verified
Not enough data
7.5
341
|
Verified
Not enough data
8.0
444
|
Verified
Not enough data
7.5
330
|
Verified
Not enough data
7.6
340
|
Verified
Not enough data
8.0
414
|
Verified
Marketing Automation
Not enough data
7.6
398
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
515
|
Verified
Not enough data
7.5
331
|
Verified
Customer Support
Not enough data
7.8
385
Not enough data
7.8
390
Not enough data
7.9
450
Not enough data
7.6
316
|
Verified
Not enough data
7.8
352
Reporting & Analytics
Not enough data
7.9
517
|
Verified
Not enough data
7.9
540
|
Verified
Not enough data
7.6
378
|
Verified
Mobile & Social
Not enough data
7.8
347
|
Verified
Not enough data
7.8
343
|
Verified
Not enough data
7.8
407
|
Verified
Platform
Not enough data
8.0
310
|
Verified
Not enough data
8.1
305
|
Verified
Not enough data
8.4
316
|
Verified
Not enough data
8.0
210
|
Verified
Not enough data
7.3
83
Not enough data
7.6
245
|
Verified
Not enough data
8.3
316
|
Verified
Not enough data
7.6
210
|
Verified
Integration
Not enough data
8.0
283
|
Verified
Not enough data
7.7
232
|
Verified
Not enough data
7.3
220
|
Verified
Generative AI
Not enough data
6.6
20
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.3
31
Not enough data
8.6
39
Not enough data
8.4
31
Not enough data
8.8
36
Not enough data
8.0
32
Predictive Analytics
Not enough data
8.1
33
Not enough data
8.1
34
Not enough data
8.2
29
Not enough data
8.0
31
Sales Management
Not enough data
8.5
34
Not enough data
8.1
27
Not enough data
8.9
29
Not enough data
8.8
36
Categories
Categories
Shared Categories
Commence CRM and Insightly CRM are categorized as CRM
Unique Categories
Commence CRM is categorized as Marketing Automation and Online Form Builder
Insightly CRM is categorized as Sales Analytics
Reviews
Reviewers' Company Size
Commence CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Insightly CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Investment Management
13.3%
Construction
13.3%
Computer Software
13.3%
Wholesale
6.7%
Retail
6.7%
Other
46.7%
Marketing and Advertising
10.0%
Information Technology and Services
6.1%
Construction
4.7%
Computer Software
4.1%
Financial Services
4.0%
Other
71.2%
Most Helpful Reviews
Commence CRM
Most Helpful Favorable Review
Todd S.
Verified User in Computer Software
On the topic of CRM and SFA, the functionality and architecture of Commence has shown me time and time again that not only are there no boundaries when it comes to functionality, but it has also proved to be a platform that can be owned and managed on my...
Most Helpful Critical Review
sonia r.
Verified User in Computer Networking
I really do not have anything negative to mention about this tool because it is very dynamic and fail and to manage
Insightly CRM
Most Helpful Favorable Review
Andrés S.
Verified User in Construction
What I like best of Insightly is that it has many functions and you can easily "link" different items without any weird constraints other systems have. The web browser based interface is good, looks nice and is pretty responsive (fast). Lastly, I love the...
Most Helpful Critical Review
Verified User in Information Services
The support model is just terrible. Email support ONLY where as a paying customer youre lucky if you get a response once every 10 days. Syncing with Exchange 2010 doesnt work properly Reporting is hideous and amateurish and there are no custom reports...
Todd S.
Verified User in Computer Software
On the topic of CRM and SFA, the functionality and architecture of Commence has shown me time and time again that not only are there no boundaries when it comes to functionality, but it has also proved to be a platform that can be owned and managed on my...
Andrés S.
Verified User in Construction
What I like best of Insightly is that it has many functions and you can easily "link" different items without any weird constraints other systems have. The web browser based interface is good, looks nice and is pretty responsive (fast). Lastly, I love the...
sonia r.
Verified User in Computer Networking
I really do not have anything negative to mention about this tool because it is very dynamic and fail and to manage
Verified User in Information Services
The support model is just terrible. Email support ONLY where as a paying customer youre lucky if you get a response once every 10 days. Syncing with Exchange 2010 doesnt work properly Reporting is hideous and amateurish and there are no custom reports...
Alternatives
Discussions
What business applications does Commence CRM offer?
1 comment
FH
Commence CRM is a comprehensive offering that includes:
Account and Contact Management
Group Calendaring
Activity Management
Lead Optimization &...Read more
Who is the target market for Commence CRM?
1 comment
FH
Commence CRM is ideal for companies that simply need more functionality and customizability than is offered by the myriad of basic low-cost cookie-cutter...Read more
What is the best of linking email to insightly?
2 comments
MK
We connect our exchange account but gmail work too - pretty simple. Alternative is to bcc Insightly on outgoing mail and capture them that way. Read more
What is Insightly CRM used for?
2 comments
DB
Insightly includes project management capabilities that allow users to plan, execute, and monitor projects from within the CRM platformRead more
Will you’re software link with mailchimp
1 comment
CL
Insightly has integration capabilities with MailChimp.Read more
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