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Compare ClickHelp and Help & Manual 
At a Glance
Market Segments
Small-Business (61.3% of reviews)
Small-Business (85.0% of reviews)
Entry-Level Pricing
$185.00 Per Month
$1099
ClickHelp
Star Rating
(63)4.8 out of 5
Market Segments
Small-Business (61.3% of reviews)
Entry-Level Pricing
$185.00 Per Month
Browse all 3 pricing plansHelp & Manual
Star Rating
(22)4.8 out of 5
Market Segments
Small-Business (85.0% of reviews)
Entry-Level Pricing
$1099
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ClickHelp excels in its multi-user collaboration feature, achieving a perfect score of 10.0, which allows teams to work seamlessly together on documentation projects. In contrast, Help & Manual, while still effective, does not match this level of collaboration, scoring lower in this area.
- Reviewers mention that ClickHelp's content editor is highly rated at 9.7, providing a user-friendly interface that simplifies document creation and editing. Help & Manual, however, has received mixed feedback on its document editor, with some users finding it less intuitive, leading to a lower score of 9.0.
- G2 users highlight ClickHelp's robust versioning and version history capabilities, scoring a perfect 10.0, which allows users to track changes effectively. Users on G2 note that Help & Manual's versioning features are adequate but do not offer the same level of detail and ease of use, resulting in a score of 8.5.
- Reviewers say that ClickHelp's quality of support is exceptional, with a score of 9.7, often citing quick response times and helpful resources. In comparison, Help & Manual's support is rated slightly lower at 9.5, with some users mentioning longer wait times for assistance.
- Users report that ClickHelp's web publishing capabilities are highly effective, scoring 9.7, making it easy to publish and share documentation online. Help & Manual, while functional, has received feedback that its web publishing process can be more cumbersome, leading to a lower score of 8.8.
- Reviewers mention that ClickHelp offers superior analytics features, scoring 9.3, which help users track document performance and user engagement. Help & Manual's analytics are considered basic by some users, resulting in a lower score of 8.0, indicating a need for improvement in this area.
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Pricing
Entry-Level Pricing
ClickHelp
Starter
$185.00
Per Month
- Unlimited projects
- 500 topics (pages, articles)
- 2 contributors for free
Help & Manual
Server Edition
$1099
Floating server license for one user at a time. The total number of users is unlimited. Server licenses are great for small to medium authoring teams.
Free Trial
ClickHelp
Free Trial is available
Help & Manual
No trial information availableRatings
Meets Requirements
9.4
48
9.4
20
Ease of Use
9.3
47
8.7
20
Ease of Setup
9.4
30
9.1
11
Ease of Admin
9.5
27
9.5
11
Quality of Support
9.7
45
9.5
18
Has the product been a good partner in doing business?
9.6
28
9.8
9
Product Direction (% positive)
9.5
44
9.4
20
Features by Category
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
9.4
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Collaboration
10.0
6
Not enough data
9.2
6
Not enough data
File Types
9.4
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
Edit & Revise
9.7
6
Not enough data
9.0
5
Not enough data
9.4
6
Not enough data
Integrate & Embed
Not enough data
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Operating System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Document Creation
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ClickHelp and Help & Manual are categorized as Help Authoring Tool (HAT)
Unique Categories
Help & Manual has no unique categories
Reviews
Reviewers' Company Size
ClickHelp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Help & Manual
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.1%
Information Technology and Services
27.4%
Airlines/Aviation
8.1%
Non-Profit Organization Management
3.2%
Internet
3.2%
Other
21.0%
Computer Software
50.0%
Information Technology and Services
10.0%
Education Management
10.0%
Telecommunications
5.0%
Mechanical or Industrial Engineering
5.0%
Other
20.0%
Most Helpful Reviews
ClickHelp
Most Helpful Favorable Review
Tony C.
Verified User in Information Technology and Services
I am working for a company that uses ClickHelp for their documentation for several software products. I am still a contractor, and I work with five other technical writers from the company. So, we are six people working on six documentation projects and we...
Most Helpful Critical Review
Verified User in Information Technology and Services
I think the UI is unclear and the custom toils are lacking.
Help & Manual
Most Helpful Favorable Review
Alberto S.
Verified User in Computer Software
People creating documentation must have a right balance between knowing all details and nuances about the product being documented and being able to create good-looking and consistent documentation. Help&Manual allows to have someone from our dev team...
Most Helpful Critical Review
Tony C.
Verified User in Information Technology and Services
I am working for a company that uses ClickHelp for their documentation for several software products. I am still a contractor, and I work with five other technical writers from the company. So, we are six people working on six documentation projects and we...
Alberto S.
Verified User in Computer Software
People creating documentation must have a right balance between knowing all details and nuances about the product being documented and being able to create good-looking and consistent documentation. Help&Manual allows to have someone from our dev team...
Verified User in Information Technology and Services
I think the UI is unclear and the custom toils are lacking.
Discussions
Can ClickHelp import my MS Word content?
1 comment
CT
ClickHelp supports a lot of import formats, including DOC and DOCX files, HTML, RTF, CHM, etc. Sign up for a trial and check how you can quickly import the...Read more
Publish Google Documents into ClickHelp?
1 comment
CT
ClickHelp supports a number of importing formats. So, you can export your Google Docs content into DOCX or HTML files and then import into ClickHelp. You can...Read more
Is there a user commenting function in ClickHelp?
1 comment
CT
You can sign up for a free Disqus account, enable Disqus integration in ClickHelp and get a fully managed commenting functionality. Read our blog about...Read more
Help & Manual has no more discussions with answers
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