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Compare Cisco Unified Communications Manager (CallManager) and Webex Calling 
At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Mid-Market (38.7% of reviews)
Entry-Level Pricing
No pricing available
$0 user/mo
Cisco Unified Communications Manager (CallManager)
Star Rating
(109)4.4 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Cisco Unified Communications Manager (CallManager)Webex Calling
Star Rating
(618)4.5 out of 5
Market Segments
Mid-Market (38.7% of reviews)
Entry-Level Pricing
$0 user/mo
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Cisco Unified Communications Manager (CallManager) excels in Call Management with a score of 9.7, making it a robust choice for organizations that prioritize comprehensive call handling features.
- Reviewers mention that Webex Calling shines in Video Calls, achieving a score of 9.1, which is higher than CallManager's 8.6, indicating a more user-friendly and reliable video conferencing experience.
- G2 users highlight that Webex Calling offers superior Screen Sharing capabilities, scoring 9.0 compared to CallManager's 7.4, suggesting that users find it easier to share their screens during meetings.
- Users on G2 report that Cisco Unified Communications Manager (CallManager) has a strong performance in Security and Compliance, with a score of 9.5, which is crucial for businesses that handle sensitive information.
- Reviewers say that Webex Calling provides better Mobile Accessibility with a score of 9.4, making it a more convenient option for users who need to stay connected on the go.
- Users mention that both products have strong Quality of Support, but Webex Calling edges out with a score of 8.9 compared to CallManager's 8.6, indicating a slightly better support experience for users.
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Pricing
Entry-Level Pricing
Cisco Unified Communications Manager (CallManager)
No pricing availableWebex Calling
Basic Plan
$0
user/mo
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen sharing
Free Trial
Cisco Unified Communications Manager (CallManager)
No trial information availableWebex Calling
No trial information availableRatings
Meets Requirements
9.0
89
9.2
490
Ease of Use
8.2
90
9.1
491
Ease of Setup
7.0
50
8.8
174
Ease of Admin
8.1
52
8.8
91
Quality of Support
8.6
85
8.9
458
Has the product been a good partner in doing business?
8.8
51
8.8
91
Product Direction (% positive)
8.4
88
9.0
481
Features by Category
Platform
Not enough data
8.6
16
Not enough data
8.7
17
Not enough data
8.5
17
Not enough data
8.4
17
Not enough data
8.3
17
Not enough data
8.3
17
Not enough data
8.7
17
Generative AI
Not enough data
8.1
15
Workforce Management
Not enough data
8.5
17
Not enough data
7.6
16
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.4
17
Not enough data
8.9
17
Basic Communication - Cloud PBX
Not enough data
9.4
18
Not enough data
9.4
18
Not enough data
9.4
18
Not enough data
8.7
17
Not enough data
9.4
18
Not enough data
9.4
18
Advanced Features - Cloud PBX
Not enough data
9.3
17
Not enough data
8.1
17
Not enough data
9.0
18
Not enough data
8.7
18
Platform Basics - VoIP Providers
Not enough data
8.3
5
Not enough data
7.8
6
Not enough data
6.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
7.7
5
Basic Communication
9.8
39
|
Verified
9.3
310
|
Verified
8.6
28
|
Verified
9.1
289
|
Verified
8.2
33
|
Verified
9.0
286
|
Verified
7.4
7
9.0
284
9.4
37
|
Verified
9.1
305
|
Verified
9.8
38
|
Verified
9.0
294
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.0
28
9.0
270
7.8
26
8.8
270
7.5
24
|
Verified
9.0
267
|
Verified
Advanced Features
9.1
32
|
Verified
8.7
278
8.5
34
|
Verified
8.8
275
9.0
8
9.1
274
Agentic AI - Audio Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
9.2
126
|
Verified
Not enough data
9.3
128
|
Verified
Feature Not Available
9.4
96
Features
Not enough data
9.2
126
Feature Not Available
9.1
96
Not enough data
9.1
133
|
Verified
Not enough data
9.4
134
|
Verified
Not enough data
9.4
132
|
Verified
Not enough data
9.0
126
Categories
Categories
Shared Categories
Cisco Unified Communications Manager (CallManager) and Webex Calling are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
Cisco Unified Communications Manager (CallManager) is categorized as Audio Conferencing
Webex Calling is categorized as Cloud PBX Platforms and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
Cisco Unified Communications Manager (CallManager)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Calling
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
15.7%
Information Technology and Services
12.7%
Computer Software
7.8%
Telecommunications
4.9%
Insurance
4.9%
Other
53.9%
Information Technology and Services
25.8%
Computer Software
6.2%
Telecommunications
5.0%
Consumer Services
4.0%
Marketing and Advertising
3.7%
Other
55.3%
Most Helpful Reviews
Cisco Unified Communications Manager (CallManager)
Most Helpful Favorable Review
Scott T.
Verified User in Information Technology and Services
Currently compared to the alternatives Cisco Unified Call Manger is the best option for enterprise call routing. I work in call manager every day, and have had experience with many of the alternatives, including microsoft and avaya's offerings and call...
Most Helpful Critical Review
Dharendra M.
Verified User in Internet
Quite slow, some times it even ends the call without notifying
Webex Calling
Most Helpful Favorable Review
Aman S.
Verified User in Information Technology and Services
The Webex Calling service I've been using is great for making phone calls over the internet. It has many tools that have made my work and working with my team much more efficient. I really like how easy it is to use, how good the call clarity is, how it...
Most Helpful Critical Review
Verified User in Education Management
Generic program, nothing special, might as well use pre installed skype
Scott T.
Verified User in Information Technology and Services
Currently compared to the alternatives Cisco Unified Call Manger is the best option for enterprise call routing. I work in call manager every day, and have had experience with many of the alternatives, including microsoft and avaya's offerings and call...
Aman S.
Verified User in Information Technology and Services
The Webex Calling service I've been using is great for making phone calls over the internet. It has many tools that have made my work and working with my team much more efficient. I really like how easy it is to use, how good the call clarity is, how it...
Dharendra M.
Verified User in Internet
Quite slow, some times it even ends the call without notifying
Verified User in Education Management
Generic program, nothing special, might as well use pre installed skype
Discussions
Cisco Unified Communications Manager (CallManager) has no discussions with answers
What are the benefits of Cisco Cloud Calling?
2 comments
G2
I really liked how clear the sound is and there is no sound lag from the person we are calling.Read more
Which platform is Cisco Webex calling based upon?
2 comments
DK
The text appears to be a reference to a product or technology, specifically "Cisco Unified Communication Manager," which is a system used for managing voice,...Read more
Is Webex calling free?
2 comments
SD
There is a free version of Cisco Webex that provides basic meeting capabilities, but for more advanced features, larger meetings, and business-oriented...Read more
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