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Compare BeyondTrust Remote Support and ScreenMeet

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At a Glance
BeyondTrust Remote Support
BeyondTrust Remote Support
Star Rating
(348)4.7 out of 5
Market Segments
Enterprise (50.3% of reviews)
Information
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote Support
ScreenMeet
ScreenMeet
Star Rating
(22)4.4 out of 5
Market Segments
Small-Business (52.4% of reviews)
Information
Entry-Level Pricing
Contact Us Per Year
Browse all 3 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that BeyondTrust Remote Support excels in "Quality of Support" with a score of 9.3, while ScreenMeet's score of 8.9 indicates it may not provide the same level of assistance, which is crucial for users needing immediate help during remote sessions.
  • Reviewers mention that BeyondTrust offers superior "Centralized Management" with a score of 9.0, making it easier for administrators to manage user roles and policies, whereas ScreenMeet's lower score of 8.6 in "Integrations" suggests it may not integrate as seamlessly with other tools.
  • G2 users highlight that BeyondTrust's "Ease of Setup" is rated at 8.7, which is lower than ScreenMeet's impressive 9.8, indicating that users may find ScreenMeet easier to implement in their environments.
  • Users on G2 note that BeyondTrust's "Multi-Monitor Support" is rated at 9.0, which is essential for users who work with multiple screens, while ScreenMeet also scores 9.0, showing both products perform well in this area.
  • Reviewers say that BeyondTrust's "Product Direction" score of 9.1 reflects a strong commitment to future improvements, while ScreenMeet's score of 7.3 raises concerns about its long-term viability and innovation.
  • Users report that BeyondTrust's "Session Recording" feature is rated at 9.0, which is crucial for compliance and training purposes, while ScreenMeet also matches this score, indicating both products offer robust session management capabilities.
Featured Products
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing available
ScreenMeet
ScreenMeet for the Contact Center
Contact Us
Per Year
Browse all 3 pricing plans
Free Trial
BeyondTrust Remote Support
Free Trial is available
ScreenMeet
Free Trial is available
Ratings
Meets Requirements
9.4
306
9.1
15
Ease of Use
9.3
307
9.5
16
Ease of Setup
8.7
202
9.8
8
Ease of Admin
9.0
192
9.8
8
Quality of Support
9.3
284
8.9
14
Has the product been a good partner in doing business?
9.4
187
9.8
7
Product Direction (% positive)
9.1
304
7.3
17
Features by Category
Privileged Access Management (PAM)Hide 21 FeaturesShow 21 Features
8.4
24
Not enough data
Administration
9.0
22
Not enough data
7.5
20
Not enough data
7.8
20
Not enough data
7.6
20
Not enough data
8.9
22
Not enough data
7.1
20
Not enough data
Functionality
9.0
21
Not enough data
9.2
21
Not enough data
7.9
19
Not enough data
7.8
19
Not enough data
8.9
21
Not enough data
9.0
22
Not enough data
7.9
20
Not enough data
8.3
19
Not enough data
8.2
19
Not enough data
7.9
18
Not enough data
Monitoring
8.9
21
Not enough data
8.9
21
Not enough data
7.2
17
Not enough data
Reporting
9.0
20
Not enough data
9.0
21
Not enough data
ServiceNow Store AppsHide 6 FeaturesShow 6 Features
Not enough data
Not enough data
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.7
109
Not enough data
Administration
9.5
108
Not enough data
9.2
107
Not enough data
9.0
94
Not enough data
8.9
94
Not enough data
9.0
98
Not enough data
9.0
104
Not enough data
Maintenance
8.8
97
Not enough data
7.9
71
Not enough data
Communication
8.8
98
Not enough data
7.4
68
Not enough data
7.4
64
Not enough data
8.4
80
Not enough data
Security
8.9
81
Not enough data
9.0
92
Not enough data
Device Support
8.1
77
Not enough data
8.6
88
Not enough data
8.7
87
Not enough data
Performance
8.5
89
Not enough data
8.8
95
Not enough data
Administration
9.0
83
Not enough data
8.5
76
Not enough data
8.7
82
Not enough data
9.0
77
Not enough data
9.1
82
Not enough data
8.8
77
Not enough data
9.1
87
Not enough data
Platform
8.9
82
Not enough data
8.1
70
Not enough data
8.4
73
Not enough data
9.2
81
Not enough data
Security
8.6
55
Feature Not Available
8.7
67
Not enough data
8.6
68
Not enough data
Categories
Categories
Shared Categories
BeyondTrust Remote Support
BeyondTrust Remote Support
ScreenMeet
ScreenMeet
BeyondTrust Remote Support and ScreenMeet are categorized as ServiceNow Store Apps, Remote Support, and Remote Desktop
Unique Categories
BeyondTrust Remote Support
BeyondTrust Remote Support is categorized as Privileged Access Management (PAM)
ScreenMeet
ScreenMeet has no unique categories
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
15.3%
Mid-Market(51-1000 emp.)
34.4%
Enterprise(> 1000 emp.)
50.3%
ScreenMeet
ScreenMeet
Small-Business(50 or fewer emp.)
52.4%
Mid-Market(51-1000 emp.)
23.8%
Enterprise(> 1000 emp.)
23.8%
Reviewers' Industry
BeyondTrust Remote Support
BeyondTrust Remote Support
Information Technology and Services
22.7%
Higher Education
11.7%
Hospital & Health Care
6.7%
Computer Software
5.0%
Computer & Network Security
4.4%
Other
49.6%
ScreenMeet
ScreenMeet
Computer Software
19.0%
Information Technology and Services
14.3%
Internet
9.5%
Financial Services
9.5%
Consumer Goods
9.5%
Other
38.1%
Most Helpful Reviews
BeyondTrust Remote Support
BeyondTrust Remote Support
Most Helpful Favorable Review
D. SKye H.
DH
D. SKye H.
Verified User in Computer Software

Of course, the remote control, but it isn't just that, Bomgar has remote diagnostics (for Mac, Linux, Android, iPhone, and Windows), it has a web-based, clientless chat interface that can be upgraded to the full client nearly seamlessly to the customer....

Most Helpful Critical Review
Verified User
G
Verified User in Information Technology and Services

yearly maintenance cost; not being upfront on whether they will charge you surcharge on using CC or not (they simply say, they will charge if applicable, even at the "Submit" button); not giving any valuable discount to loyal customers; expensive additional...

ScreenMeet
ScreenMeet
Most Helpful Favorable Review
Chad C.
CC
Chad C.
Verified User in Information Technology and Services

Drop-dead simple application that lets you share you mobile device screen with others through a web browser. You sign up, install the app, start the app, and it gives you a URL to provide to others - they then see what you are seeing and doing on your...

Most Helpful Critical Review
CR
CAMILA R.
Verified User in Consumer Goods

Sometimes the application is a bit slow, but it can be due to various external factors that coincide with it.

Alternatives
BeyondTrust Remote Support
BeyondTrust Remote Support Alternatives
TeamViewer
TeamViewer
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AnyDesk
AnyDesk
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Zoho Assist
Zoho Assist
Add Zoho Assist
ScreenConnect
ScreenConnect
Add ScreenConnect
ScreenMeet
ScreenMeet Alternatives
TeamViewer
TeamViewer
Add TeamViewer
ScreenConnect
ScreenConnect
Add ScreenConnect
Zoho Assist
Zoho Assist
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LogMeIn Resolve
LogMeIn Resolve
Add LogMeIn Resolve
Discussions
BeyondTrust Remote Support
BeyondTrust Remote Support Discussions
What is BeyondTrust Remote Support used for?
2 comments
Rabbani S.
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
What is BeyondTrust remote support?
1 comment
GUNASEKARAN S.
GS
The phrase "Remote Support Application" is already in English and refers to a software tool designed to provide assistance or troubleshooting services from a...Read more
Monty the Mongoose crying
BeyondTrust Remote Support has no more discussions with answers
ScreenMeet
ScreenMeet Discussions
What is ScreenMeet Support used for?
1 comment
Official Response from ScreenMeet
ScreenMeet is a cloud-native, enterprise collaboration platform that allows IT Help Desks and Contact Centers to add screen share, cobrowse, voice and video...Read more
Monty the Mongoose crying
ScreenMeet has no more discussions with answers