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At a Glance
Atera
Atera
Star Rating
(830)4.6 out of 5
Market Segments
Small-Business (60.6% of reviews)
Information
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plans
Syncro
Syncro
Star Rating
(320)4.5 out of 5
Market Segments
Small-Business (89.9% of reviews)
Information
Entry-Level Pricing
$129.00 Per Month
Free Trial is available
Browse all 2 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Atera excels in Ease of Use with a score of 9.2, while Syncro trails slightly at 8.9. Reviewers mention that Atera's intuitive interface makes it easy for new users to navigate and utilize its features effectively.
  • Reviewers mention that Atera's Quality of Support is rated at 9.0, significantly higher than Syncro's 8.4. Users on G2 highlight Atera's responsive customer service and comprehensive knowledge base as key advantages.
  • Users say that Atera shines in Remote Monitoring with a score of 9.1, compared to Syncro's 8.8. Reviewers appreciate Atera's robust monitoring tools that provide real-time insights into system performance.
  • Reviewers mention that Atera's AI Text Summarization feature is rated at 7.1, outperforming Syncro's 5.8. Users report that this feature helps streamline communication and documentation processes effectively.
  • Users on G2 highlight Atera's strong performance in Patch Management, scoring 8.6, while Syncro scores 8.1. Reviewers say that Atera's automated patch deployment saves time and reduces vulnerabilities.
  • Reviewers mention that both products offer Unattended Remote Access with equal scores of 9.0, but users report that Atera's implementation is more seamless, allowing for smoother remote sessions without interruptions.
Featured Products
Pricing
Entry-Level Pricing
Atera
Free Trial
Free Trial
Browse all 8 pricing plans
Syncro
Core
$129.00
Per Month
Browse all 2 pricing plans
Free Trial
Atera
Free Trial is available
Syncro
Free Trial is available
Ratings
Meets Requirements
8.9
742
8.8
283
Ease of Use
9.2
757
8.9
289
Ease of Setup
9.1
614
8.8
252
Ease of Admin
9.0
528
8.9
214
Quality of Support
9.0
704
8.4
262
Has the product been a good partner in doing business?
9.2
521
9.1
210
Product Direction (% positive)
9.4
732
9.0
279
Features by Category
7.7
276
Not enough data
Ticket and Case Management
8.6
262
Not enough data
8.5
262
Not enough data
8.4
261
Not enough data
8.2
255
Not enough data
8.2
248
Not enough data
8.3
255
Not enough data
8.2
255
Not enough data
8.1
250
Not enough data
Generative AI
7.0
203
Not enough data
7.1
205
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.1
251
Not enough data
8.6
251
Not enough data
8.0
245
Not enough data
6.2
234
Not enough data
6.0
232
Not enough data
Platform
7.2
247
Not enough data
7.7
257
Not enough data
8.4
255
Not enough data
8.0
256
Not enough data
8.1
259
Not enough data
8.5
256
Not enough data
IT Service Management (ITSM) ToolsHide 22 FeaturesShow 22 Features
8.4
144
Not enough data
Administration
8.1
132
Not enough data
8.5
135
Not enough data
8.7
137
Not enough data
Service Desk
8.8
132
Not enough data
8.5
133
Not enough data
8.5
132
Not enough data
Management
8.6
128
Not enough data
8.9
128
Not enough data
8.7
126
Not enough data
8.5
126
Not enough data
8.2
122
Not enough data
Functionality
8.6
130
Not enough data
8.6
127
Not enough data
8.9
129
Not enough data
8.8
127
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Remote Monitoring & Management (RMM)Hide 18 FeaturesShow 18 Features
8.5
522
8.3
245
Administration
8.9
498
|
Verified
8.7
240
7.8
399
7.7
207
8.3
466
|
Verified
8.3
235
Monitoring and Management
9.1
496
|
Verified
8.8
241
8.2
467
|
Verified
8.3
239
8.3
463
|
Verified
8.2
237
8.6
493
|
Verified
8.0
241
Organization
8.1
439
|
Verified
8.3
232
Service Management
8.5
455
|
Verified
8.9
240
9.1
491
|
Verified
8.6
238
8.7
465
|
Verified
8.6
235
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Unified Endpoint Management (UEM)Hide 17 FeaturesShow 17 Features
7.7
18
Not enough data
Scope
7.0
16
Not enough data
8.0
18
Not enough data
Security
7.8
18
Not enough data
7.1
16
Not enough data
5.7
14
Not enough data
Management
7.9
16
Not enough data
7.3
14
Not enough data
7.0
14
Not enough data
7.9
14
Not enough data
5.4
13
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
272
Not enough data
Functionality
8.9
254
Not enough data
8.9
259
Not enough data
8.2
246
Not enough data
8.5
235
Not enough data
Monitoring - Network Monitoring
7.5
6
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
Management
8.3
232
Not enough data
8.3
233
Not enough data
7.9
221
Not enough data
Analytics - Network Monitoring
7.2
6
Not enough data
6.7
6
Not enough data
Security - Network Monitoring
8.1
6
Not enough data
7.5
6
Not enough data
7.5
6
Not enough data
Network Performance - Network Monitoring
7.8
6
Not enough data
7.5
6
Not enough data
AI Automation - Network Monitoring
7.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
202
Not enough data
Asset Inventory
8.8
194
Not enough data
8.7
187
Not enough data
7.7
179
Not enough data
6.9
175
Not enough data
7.8
184
Not enough data
Generative AI
7.1
164
Not enough data
7.1
161
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
8.7
188
Not enough data
8.0
178
Not enough data
7.4
176
Not enough data
7.9
183
Not enough data
Professional Services AutomationHide 33 FeaturesShow 33 Features
Not enough data
6.6
142
Customer Management
Not enough data
8.4
137
Not enough data
6.9
134
Not enough data
6.1
132
Not enough data
7.3
136
Project Management
Not enough data
6.1
132
Not enough data
6.1
132
Not enough data
6.5
132
Not enough data
6.5
131
Accounting
Not enough data
6.8
131
Not enough data
7.7
134
Not enough data
7.2
133
Not enough data
6.3
127
Not enough data
6.0
126
Portfolio Management
Not enough data
6.2
126
Not enough data
6.2
125
Not enough data
6.2
126
Not enough data
6.1
122
Analytics
Not enough data
6.1
122
Not enough data
7.3
130
Not enough data
6.5
122
Administration
Not enough data
7.4
132
Not enough data
7.2
131
Not enough data
7.9
132
Platform
Not enough data
7.7
129
Not enough data
6.9
120
Not enough data
9.0
131
Not enough data
6.7
128
Not enough data
5.0
122
Generative AI
Not enough data
5.3
38
Not enough data
5.2
37
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.6
423
7.5
192
Administration
8.7
397
8.4
184
8.3
394
8.4
180
7.2
341
7.3
165
9.0
397
8.9
186
8.2
380
8.2
176
8.2
398
8.1
182
Maintenance
8.9
400
8.8
188
7.8
349
7.6
162
Communication
Feature Not Available
8.1
173
6.0
323
5.3
147
6.0
316
5.1
149
6.8
328
6.3
155
Security
7.7
339
8.0
159
8.0
347
8.0
162
Device Support
7.3
348
6.6
162
8.2
354
7.8
169
8.1
351
7.7
171
Performance
8.2
384
7.9
180
Endpoint ManagementHide 1 FeatureShow 1 Feature
7.2
257
Not enough data
Generative AI
7.2
254
5.7
69
8.0
201
Not enough data
Incident Management
8.3
185
Not enough data
8.4
186
Not enough data
8.7
181
Not enough data
8.1
186
Not enough data
8.0
179
Not enough data
Reporting
8.5
185
Not enough data
8.3
181
Not enough data
7.6
176
Not enough data
Access & Usability
7.3
184
Not enough data
8.4
179
Not enough data
7.8
177
Not enough data
8.2
174
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise IT ManagementHide 18 FeaturesShow 18 Features
7.9
71
Not enough data
Analysis
8.0
64
Not enough data
Platform
7.7
65
Not enough data
8.7
66
Not enough data
7.9
64
Not enough data
8.2
69
Not enough data
8.5
68
Not enough data
Security
8.2
68
Not enough data
9.0
68
Not enough data
7.1
67
Not enough data
8.1
66
Not enough data
8.0
65
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.1
180
Administration
Not enough data
8.4
168
Not enough data
8.6
172
Not enough data
8.4
176
Not enough data
7.0
149
Not enough data
7.3
141
Not enough data
9.1
172
Not enough data
8.5
166
Platform
Not enough data
8.0
166
Not enough data
Feature Not Available
Not enough data
7.9
166
Not enough data
Feature Not Available
Security
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reviews
Reviewers' Company Size
Atera
Atera
Small-Business(50 or fewer emp.)
60.6%
Mid-Market(51-1000 emp.)
35.4%
Enterprise(> 1000 emp.)
4.0%
Syncro
Syncro
Small-Business(50 or fewer emp.)
89.9%
Mid-Market(51-1000 emp.)
8.8%
Enterprise(> 1000 emp.)
1.3%
Reviewers' Industry
Atera
Atera
Information Technology and Services
32.0%
Computer & Network Security
13.5%
Hospital & Health Care
3.3%
Manufacturing
2.9%
Consumer Services
2.9%
Other
45.4%
Syncro
Syncro
Information Technology and Services
53.1%
Computer & Network Security
25.2%
Computer Networking
3.5%
Consulting
1.6%
Computer Hardware
1.6%
Other
15.1%
Most Helpful Reviews
Atera
Atera
Most Helpful Favorable Review
JB
jessica b.
Verified User in Financial Services

I get all the tools for monitoring, ticketing and management at one place with a simple interface . This is the best platform for me to set up automation and easy to handle management. The support team is also like friends and the interface and working...

Most Helpful Critical Review
Verified User
G
Verified User in Information Technology and Services

Reporting, it shows failures where no patching was required, thereby offering quite a bit of confusion as to what really happened, where and what failed. TLS 1.0 is required, this requirement alone forces an admin to find another solution for secure...

Syncro
Syncro
Most Helpful Favorable Review
NS
Nathan S.
Verified User in Information Technology and Services

The fact we can speak and ask for things, and the company listens to users, is great. Unheard of in this industry and very welcomed! Kudos

Most Helpful Critical Review
JM
Jaredmooney@dmatechsolutions.com M.
Verified User in Computer & Network Security

There are some features that are lacking, but these are fairly niche. For example, I would like a feature that auto-closes a ticket if the client does not reply within 4 business days if the ticket has been set to a certain status. On the RMM side, it would...

Alternatives
Atera
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Syncro
Syncro Alternatives
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Discussions
Atera
Atera Discussions
How does your pricing compare to the traditional RMM vendors?
1 comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
What kind of failovers do you have to ensure your end-users do not experience downtime?
1 comment
Official Response from Atera
We are in MS Azure, that in itself has an uptime commitment of 99.95% per instance and we have implemented load balancing and fail-over between two...Read more
Syncro
Syncro Discussions
What is Synchro software used for?
3 comments
TY
Its a RMM and PSA tools used by managed service providers and/or internal IT teams Read more
What is Synchro Pro?
1 comment
RV
The company is SyncroMSP.com and the product is Syncro. This product is a client management tool built to facilitate management of multiple devices like...Read more
What is atera RMM?
1 comment
Nick P.
NP
Well, Atera RMM is a competing MSP. But, coming from a previous user, they are NOWHERE in the race! Syncro has got them beat in all categories. (Except the...Read more
Atera
Atera
Optimized for quick response
Syncro
Syncro
Optimized for quick response