I get all the tools for monitoring, ticketing and management at one place with a simple interface . This is the best platform for me to set up automation and easy to handle management. The support team is also like friends and the interface and working...
Reporting, it shows failures where no patching was required, thereby offering quite a bit of confusion as to what really happened, where and what failed. TLS 1.0 is required, this requirement alone forces an admin to find another solution for secure...
The fact we can speak and ask for things, and the company listens to users, is great. Unheard of in this industry and very welcomed! Kudos
There are some features that are lacking, but these are fairly niche. For example, I would like a feature that auto-closes a ticket if the client does not reply within 4 business days if the ticket has been set to a certain status. On the RMM side, it would...
I get all the tools for monitoring, ticketing and management at one place with a simple interface . This is the best platform for me to set up automation and easy to handle management. The support team is also like friends and the interface and working...
The fact we can speak and ask for things, and the company listens to users, is great. Unheard of in this industry and very welcomed! Kudos
Reporting, it shows failures where no patching was required, thereby offering quite a bit of confusion as to what really happened, where and what failed. TLS 1.0 is required, this requirement alone forces an admin to find another solution for secure...
There are some features that are lacking, but these are fairly niche. For example, I would like a feature that auto-closes a ticket if the client does not reply within 4 business days if the ticket has been set to a certain status. On the RMM side, it would...