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Compare Atera and Datto RMM 
At a Glance
Market Segments
Small-Business (60.3% of reviews)
Small-Business (62.4% of reviews)
Entry-Level Pricing
Free Trial
No pricing available
Atera
Star Rating
(835)4.6 out of 5
Market Segments
Small-Business (60.3% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansDatto RMM
Star Rating
(691)4.5 out of 5
Market Segments
Small-Business (62.4% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Datto RMMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Atera excels in Ease of Use with a score of 9.2, making it highly intuitive for small businesses. In contrast, Datto RMM, with a score of 8.8, is noted for having a steeper learning curve, which some users find challenging.
- Reviewers mention that Atera's Quality of Support is rated at 9.0, with many praising the responsiveness and helpfulness of the support team. Datto RMM, scoring 8.4, has received mixed feedback regarding support availability and response times.
- G2 users highlight Atera's Unattended Remote Access feature, scoring 9.0, as a standout for its reliability and ease of use. Datto RMM, while scoring 8.5, is noted for its remote access capabilities but lacks some of the seamlessness that Atera offers.
- Reviewers mention that Atera's Device Management score of 8.9 is impressive, particularly for small businesses needing straightforward management tools. Datto RMM, with a score of 9.1, is recognized for its robust device management features, but some users feel it can be overly complex.
- Users on G2 report that Atera's Remote Monitoring capabilities, rated at 9.1, provide excellent real-time insights, which are crucial for proactive IT management. Datto RMM, scoring 9.2, is also praised for its monitoring features, but some users find Atera's interface more user-friendly.
- Reviewers mention that Atera's Asset Management score of 8.3 is solid, with users appreciating its straightforward tracking features. Datto RMM, scoring 8.8, offers more advanced asset management tools, but some users feel it may be more than what small businesses require.
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Pricing
Entry-Level Pricing
Datto RMM
No pricing availableFree Trial
Atera
Free Trial is available
Datto RMM
Free Trial is available
Ratings
Meets Requirements
8.9
747
8.9
627
Ease of Use
9.2
762
8.8
667
Ease of Setup
9.1
620
8.7
576
Ease of Admin
9.0
529
8.8
484
Quality of Support
9.0
709
8.4
566
Has the product been a good partner in doing business?
9.2
522
8.9
458
Product Direction (% positive)
9.4
737
9.1
626
Features by Category
Ticket and Case Management
8.6
266
Not enough data
8.5
266
Not enough data
8.4
265
Not enough data
8.2
259
Not enough data
8.2
252
Not enough data
8.2
259
Not enough data
8.1
259
Not enough data
8.1
254
Not enough data
Generative AI
7.0
208
Not enough data
7.1
210
Not enough data
Agentic AI - Help Desk
7.0
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
Communication Channels
8.2
255
Not enough data
8.6
255
Not enough data
8.0
249
Not enough data
6.2
238
Not enough data
6.0
236
Not enough data
Platform
7.1
251
Not enough data
7.7
261
Not enough data
8.4
259
Not enough data
8.0
260
Not enough data
8.1
263
Not enough data
8.5
260
Not enough data
Administration
8.1
133
Not enough data
8.5
136
Not enough data
8.7
138
Not enough data
Service Desk
8.8
133
Not enough data
8.5
134
Not enough data
8.5
133
Not enough data
Management
8.6
129
Not enough data
8.9
129
Not enough data
8.7
127
Not enough data
8.5
127
Not enough data
8.2
123
Not enough data
Functionality
8.6
131
Not enough data
8.6
128
Not enough data
8.9
130
Not enough data
8.8
128
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.9
503
|
Verified
9.1
512
7.8
404
8.1
490
8.3
471
|
Verified
8.7
507
Monitoring and Management
9.1
501
|
Verified
9.2
511
8.2
472
|
Verified
8.4
503
8.3
468
|
Verified
8.4
500
8.6
498
|
Verified
8.6
503
Organization
8.1
444
|
Verified
8.1
491
Service Management
8.5
460
|
Verified
8.0
489
9.1
496
|
Verified
8.8
500
8.7
470
|
Verified
8.7
494
Agentic AI - Remote Monitoring & Management (RMM)
6.7
6
Not enough data
6.7
6
Not enough data
6.9
6
Not enough data
6.7
6
Not enough data
6.7
6
Not enough data
6.7
6
Not enough data
6.4
6
Not enough data
Scope
7.1
18
Not enough data
7.9
20
Not enough data
Security
7.9
20
Not enough data
7.2
18
Not enough data
5.6
16
Not enough data
Management
8.0
18
Not enough data
7.4
16
Not enough data
7.2
16
Not enough data
7.9
16
Not enough data
5.7
15
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.9
257
Not enough data
8.9
262
Not enough data
8.2
249
Not enough data
8.5
238
Not enough data
Monitoring - Network Monitoring
7.5
10
Not enough data
7.8
10
Not enough data
7.7
10
Not enough data
Management
8.3
235
Not enough data
8.3
236
Not enough data
7.9
224
Not enough data
Analytics - Network Monitoring
6.8
10
Not enough data
6.3
10
Not enough data
Security - Network Monitoring
8.0
10
Not enough data
7.5
10
Not enough data
7.8
10
Not enough data
Network Performance - Network Monitoring
7.0
10
Not enough data
7.0
10
Not enough data
AI Automation - Network Monitoring
6.9
9
Not enough data
6.9
9
Not enough data
6.7
9
Not enough data
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.7
197
Not enough data
8.7
190
Not enough data
7.7
182
Not enough data
6.9
178
Not enough data
7.9
187
Not enough data
Generative AI
7.1
168
Not enough data
7.0
165
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
8.7
191
Not enough data
8.0
181
Not enough data
7.4
179
Not enough data
7.9
186
Not enough data
Administration
8.7
402
8.7
450
8.3
399
8.2
452
7.2
346
7.2
434
8.9
402
8.5
444
8.2
385
8.5
439
8.2
403
8.7
446
Maintenance
8.9
405
9.1
448
7.8
354
7.1
424
Communication
Feature Not Available
8.0
437
6.0
328
6.0
412
6.0
321
5.9
410
6.8
332
6.6
413
Security
7.7
344
7.7
420
8.0
352
8.0
427
Device Support
7.3
353
6.1
420
8.2
359
7.6
425
8.1
356
7.7
426
Performance
8.2
389
8.1
436
Generative AI
7.2
257
7.1
249
Incident Management
8.3
186
Not enough data
8.4
187
Not enough data
8.7
182
Not enough data
8.1
187
Not enough data
8.0
180
Not enough data
Reporting
8.5
186
Not enough data
8.3
182
Not enough data
7.6
177
Not enough data
Access & Usability
7.3
185
Not enough data
8.4
180
Not enough data
7.9
178
Not enough data
8.2
175
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.1
65
Not enough data
Platform
7.7
66
Not enough data
8.7
67
Not enough data
8.0
65
Not enough data
8.2
70
Not enough data
8.5
69
Not enough data
Security
8.2
69
Not enough data
8.9
69
Not enough data
7.1
68
Not enough data
8.1
67
Not enough data
8.0
66
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera and Datto RMM are categorized as Remote Monitoring & Management (RMM), Patch Management, Remote Support, and Endpoint Management
Unique Categories
Atera is categorized as IT Service Management (ITSM) Tools, IT Asset Management, Network Monitoring, Service Desk, Help Desk, Unified Endpoint Management (UEM), and Enterprise IT Management
Datto RMM has no unique categories
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Datto RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
32.0%
Computer & Network Security
13.4%
Hospital & Health Care
3.3%
Manufacturing
3.0%
Consumer Services
2.9%
Other
45.3%
Information Technology and Services
44.3%
Computer & Network Security
24.0%
Computer Networking
2.3%
Manufacturing
2.2%
Hospital & Health Care
2.2%
Other
25.0%
Most Helpful Reviews
Atera
Most Helpful Favorable Review
Kegan B.
Verified User in Information Technology and Services
customization, AI, responsiveness, ease of use support is VERY responsive
Most Helpful Critical Review
Verified User in Computer & Network Security
It is necessary to create all the profiles by hand as well as the SNMP models.
Datto RMM
Most Helpful Favorable Review
Verified User in Information Technology and Services
Great scripting support Solid remote control options Decent alerts Custom scripting
Most Helpful Critical Review
Verified User in Computer Networking
Connecting to a remote computer is always slow, the tooltips on the website are always in your way, when you sign out it hangs up, NO REMOTE PRINTING feature, no drag and drop feature.
Kegan B.
Verified User in Information Technology and Services
customization, AI, responsiveness, ease of use support is VERY responsive
Verified User in Information Technology and Services
Great scripting support Solid remote control options Decent alerts Custom scripting
Verified User in Computer & Network Security
It is necessary to create all the profiles by hand as well as the SNMP models.
Verified User in Computer Networking
Connecting to a remote computer is always slow, the tooltips on the website are always in your way, when you sign out it hangs up, NO REMOTE PRINTING feature, no drag and drop feature.
Discussions
How does your pricing compare to the traditional RMM vendors?
1 comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
What kind of failovers do you have to ensure your end-users do not experience downtime?
1 comment
Official Response from Atera
We are in MS Azure, that in itself has an uptime commitment of 99.95% per instance and we have implemented load balancing and fail-over between two...Read more
What is datto RMM used for?
2 comments
AW
We use Datto for patch management and limited software deployments. We also occasionally will use it to remotely access a workstation. Read more
What can RMM see?
2 comments
MS
Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to...Read more
Datto RMM has no more discussions with answers
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