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Compare AppFolio Property Manager and Innago 
At a Glance
Market Segments
Small-Business (88.5% of reviews)
Small-Business (99.8% of reviews)
Entry-Level Pricing
Contact Us
Free
AppFolio Property Manager
Star Rating
(638)4.6 out of 5
Market Segments
Small-Business (88.5% of reviews)
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansInnago
Star Rating
(463)4.9 out of 5
Market Segments
Small-Business (99.8% of reviews)
Entry-Level Pricing
Free
Learn more about InnagoSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that AppFolio Property Manager has a solid Ease of Use score of 9.2, but Innago edges ahead with a score of 9.3, making it slightly more intuitive for new users. Reviewers mention that Innago's interface is more user-friendly, especially for those unfamiliar with property management software.
- Reviewers mention that Innago excels in Quality of Support with a score of 9.6 compared to AppFolio's 8.6. Users on G2 highlight that Innago's support team is responsive and helpful, often resolving issues faster than AppFolio's support.
- Users say that both products perform well in Tenant Screening, but Innago stands out with a score of 9.2 versus AppFolio's 8.7. Reviewers mention that Innago's screening process is more streamlined and offers more comprehensive background checks.
- Reviewers mention that AppFolio's Mass Communication feature scores 9.1, while Innago achieves a perfect score of 10. Users report that Innago's communication tools are more effective for reaching tenants quickly and efficiently.
- Users on G2 report that AppFolio's Ease of Setup score is 8.5, which is significantly lower than Innago's 9.4. Reviewers say that Innago's onboarding process is straightforward, allowing users to get started without extensive training.
- Reviewers mention that both products have similar Document Management capabilities, but Innago scores higher at 9.2 compared to AppFolio's 9.0. Users report that Innago's document storage and retrieval system is more organized and easier to navigate.
Featured Products
Sponsored
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(199)
Property Management
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Pricing
Entry-Level Pricing
AppFolio Property Manager
Core
Contact Us
An out of the box solution giving you one powerful platform to run any property management business.
- Property Accounting & Reports
- End-to-End Marketing & Leasing
- Work Order Management
Innago
Free For Everyone
Free
Innago is free-to-use for landlords of any size. No contracts and no plans to change this in the future!
Start saving time & money.
- Online Rent Collection
- Tenant Screening
- Digital Document Signing
Free Trial
AppFolio Property Manager
No trial information availableInnago
No trial information availableRatings
Meets Requirements
9.0
562
9.5
373
Ease of Use
9.2
571
9.2
384
Ease of Setup
8.5
350
9.3
289
Ease of Admin
9.0
233
9.5
159
Quality of Support
8.6
545
9.6
332
Has the product been a good partner in doing business?
9.1
232
9.8
154
Product Direction (% positive)
9.5
558
9.7
362
Features by Category
Lease Administration Platform Features
9.0
244
9.3
158
9.0
241
9.1
151
8.7
221
8.8
139
9.0
246
9.2
154
8.2
207
9.1
147
8.3
185
8.7
131
8.3
177
8.9
57
8.1
182
7.8
121
8.8
252
8.9
136
9.1
256
9.5
148
Agentic AI - Lease Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Leasing
8.8
445
8.7
228
9.1
459
9.0
253
8.6
450
9.2
251
8.4
411
8.4
250
9.0
460
9.2
271
Building Operations
9.0
470
9.1
244
8.1
423
8.2
207
8.9
464
9.2
238
8.6
420
8.7
211
7.9
326
8.0
195
Accounting
9.0
462
9.0
245
9.2
480
9.5
261
8.6
427
8.9
228
8.5
390
8.5
196
9.1
470
9.5
256
Operations
9.3
344
9.3
248
9.0
309
9.1
232
8.9
324
9.2
236
8.7
324
9.2
224
8.1
281
8.6
192
8.7
322
8.6
207
8.9
326
9.1
222
8.6
303
8.7
190
Agentic AI - Property Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.1
85
10.0
8
8.0
67
Feature Not Available
9.0
78
10.0
7
7.9
59
9.7
6
7.7
62
Feature Not Available
Member Management
9.1
79
10.0
6
8.9
77
10.0
7
Property Management
9.3
76
10.0
7
9.1
83
10.0
6
8.8
76
10.0
6
Platform Interoperability
Not enough data
8.3
157
Platform Additional Functionality
Not enough data
9.3
211
Not enough data
9.2
204
Not enough data
9.2
200
Not enough data
9.2
180
Platform Performance
Not enough data
9.0
192
Relationship Management
8.4
86
|
Verified
Not enough data
7.1
66
|
Verified
Not enough data
7.7
60
|
Verified
Not enough data
Presentation
7.9
62
|
Verified
Not enough data
7.9
46
Not enough data
7.5
51
|
Verified
Not enough data
7.7
40
Not enough data
Platform Branding
8.9
67
Not enough data
8.3
59
Not enough data
Platform Content
7.4
49
Not enough data
8.7
62
Not enough data
8.3
52
Not enough data
8.1
44
Not enough data
Platform Additional Functionality
8.7
66
Not enough data
Platform Integrations
7.8
45
Not enough data
7.3
45
Not enough data
7.9
46
Not enough data
Categories
Categories
Shared Categories
AppFolio Property Manager and Innago are categorized as Community Association Management, Lease Administration, and Property Management
Unique Categories
AppFolio Property Manager is categorized as Real Estate Marketing
Innago is categorized as Rental Payment
Reviews
Reviewers' Company Size
AppFolio Property Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Innago
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
73.2%
Accounting
9.1%
Commercial Real Estate
6.7%
Non-Profit Organization Management
1.8%
Management Consulting
1.4%
Other
7.8%
Real Estate
79.6%
Commercial Real Estate
5.6%
Accounting
3.7%
Investment Management
1.7%
Management Consulting
1.1%
Other
8.2%
Most Helpful Reviews
AppFolio Property Manager
Most Helpful Favorable Review
Fran L.
Verified User in Real Estate
The maintenance side of app folio is great. Residents can enter work orders on their portal. Schedule on the portal and check for updates.
Most Helpful Critical Review
Devin B.
Verified User in Real Estate
Everything from the salesperson to the onboarding team has been beyond misleading. We were supposed to launch, but when we couldn't get our part together (lack of training), we had to postpone. We later found out that Appfolio wasn't anywhere close to...
Innago
Most Helpful Favorable Review
LUIS F.
Verified User in Computer Networking
- User friendly. - Excellent customer support! - It costs $0 fee to use this cloud-base software. - It costs $0 to collect the rent. - Tenant pays only $2 fee to use this service. (They told me they used to pay over $20) - Tenant enjoys the Innago...
Most Helpful Critical Review
Verified User in Commercial Real Estate
I wish we had more marketing ability and expense reporting capabilities
Fran L.
Verified User in Real Estate
The maintenance side of app folio is great. Residents can enter work orders on their portal. Schedule on the portal and check for updates.
LUIS F.
Verified User in Computer Networking
- User friendly. - Excellent customer support! - It costs $0 fee to use this cloud-base software. - It costs $0 to collect the rent. - Tenant pays only $2 fee to use this service. (They told me they used to pay over $20) - Tenant enjoys the Innago...
Devin B.
Verified User in Real Estate
Everything from the salesperson to the onboarding team has been beyond misleading. We were supposed to launch, but when we couldn't get our part together (lack of training), we had to postpone. We later found out that Appfolio wasn't anywhere close to...
Verified User in Commercial Real Estate
I wish we had more marketing ability and expense reporting capabilities
Discussions
What other programs can Appfolio link to?
3 comments
JL
Hi Kaila! Thank you so much for asking that question. My name is Jasmine and I'm a Research Analyst at G2. I specialize in a few vertical industries,...Read more
What software do property managers use?
2 comments
ME
AppFolio is a company that provides cloud-based software solutions for property management and legal industries.Read more
What is AppFolio property manager?
1 comment
PC
It is a property management system focused mainly on small residential properties.Read more
What is Innago used for?
1 comment
MP
Managing rental properties. Collecting rent, managing repair requests, bookkeeping etc. Read more
Innago has no more discussions with answers
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